ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.38/5
Chance of future purchase:
4.38/5
Shipping & packaging:
4.77/5
Customer service:
4.47/5
Return/Replacement policy:
5.00/5
Featured Review


Verified
1/5

2022-02-21

NEVER BUY FROM ARTICLE!!

"The one star is because it would not let me pick 0. Never ever buy from these guys! They have the worst customer service I have ever come across. Of the four pieces of furniture I ordered, I never received three. And, now after having canceled the order for them, I am not sure if I will ever get my money back given the circuitous communication system that they have. Dealing with Article has been like having my teeth pulled out. And, if you believe me, I hope for your own good, that you steer clear of this website and its products. Not worth it!

"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-02-24
A rep from Article, Article, has responded:

“Hello Sai,

Thank you for taking the time to review your order. We sincerely apologize that your delivery experience did not meet the high expectations we aim to achieve every day. We’re working towards improving the delivery experience for all our customers by expanding our in-house delivery locations. In the meantime, we use third-party carriers to service the areas we’ve yet to establish our own locations.

We process refunds due to cancelled orders once the items arrive back at our warehouse, but we’re happy to see that our Customer Care team was able to expedite this process and you were issued a full refund on February 22, 2022. Please note this can take anywhere from five to seven business days for your financial institution to process.

Once again, we’re truly sorry about this. If you have any further questions, please email us at service@article.com as we’d be more than happy to assist in any way we can.

Best,

Brandon
Article


Verified
5/5

2022-02-15

Best online furniture experience

"Article is the real deal. Great service, professional delivery and beautiful furniture. Ordered the Nero bed and Love the design, quality, ease of delivery and quick to assemble."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-02-13

Seno Walnut Dining Table for 6

"We love this table so much! It is such a beautiful walnut colour. It is strong and sturdy and compliments our space perfectly. Packaging kept the table safe during transport and assembly was less than 5 minutes. Article communicated shipping updates in a timely manner and the delivery partner had great customer service. Even allowing a delivery on a Saturday. Chairs will be our next purchase!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-02-10

So comfy my “we don’t need the ottoman” husband now wants another ottoman

"Easy, fast, affordable, and great quality!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-02-04

Great couch

"Article makes a beautiful couch. Very stoked for my new piece. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2022-02-04

Free Shipping is a Ploy

"Be sure to ask them exactly what they mean by free shipping. Then ask them what they mean by "standard." It's a ploy. Take a look at TrustPilot. It took them forever to tell me I would not get free shipping. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2022-02-08
A rep from Article, Article, has responded:

“Hi there,

Thank you for taking the time to provide your feedback. We’re continuously looking for ways to expand our standard service area so that we can minimize these costs for our customers as well as create clear communication about our policy. At the moment, details about our shipping structure can be found here: https://www.article.com/help-center/delivery

We can confirm that we’ve passed along your feedback to the team that handles this. If you have any further questions, feel free to send us an email at service@article.com as we’re more than happy to assist.

Thank you,
Kianna
Article ”


Verified
5/5

2022-02-02

Excellent Company!

"Article delivered a high quality product, in a reasonable timeframe for a great price!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-01-31

Excellent item and delivery crew!

"The couch I ordered is stunning and exactly what I wanted. It was very easy to put together (just screw the legs on) and well packed for safety. The delivery team was also excellent."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-01-30

Great Service

"Delivery was quick, all the items came in great condition and they still look pristine a year later."


Verified
5/5

2022-01-19

Excellent Experience

"When searching for new furniture and accessories for my new home, I visited several sites with mid-century modern style, etc. I chose Article based on their mission, ease of site navigation and the product offerings. I placed my first order and recently received it. The entire experience was seamless and simple. I received communication throughout the process and had no problems contacting the world class customer service team. The products exceeded my expectations and I beieve they are higher quality than other offerings that are at a higher price point. I was so impressed with my living room items, I have now ordered my dining room and bedroom furniture from Article as well. ""

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2022-01-16

Will break down within the year

"Absolutely do not buy from Article. I had such a huge disappointment when my sofa was delivered as I could tell it was not at all like what they had featured. The couch was barely stuffed and you can feel the frame. When I asked them about this, their odd reply was that I needed to pay to have it filled if I thought it needed filling. They informed me I was stuck with it. Since then I've realized I am not the only person with this problem. My mom purchased a leather sofa from somewhere else for a fraction of the cost of this one at the same time I purchased mine. While hers has held up, within the year my cushions sank so much they won't hold their form despite fill and fluffing throughout the day, the frame fell apart, and the couch is sinking from all the slats that have broken. I'm constantly repairing this thing. I should add we had a couch for 15 years prior to this that held up wonderfully. We merely decided to change up the style. So, it's not as if we don't know how to take care of furniture. I tip toe around this thing. I hate that I wasted money on something that would be in a landfill if it weren't for my steadfast responsibility to keep something this large this out of it."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2022-01-20
A rep from Article, Article, has responded:

“Hi Danielle,

Thank you for taking the time to review your order with us. We are terribly sorry to hear that your experience with us hasn’t been positive. When our customers reach out with an issue we strive to offer as many solutions as possible and work together to reach a positive outcome.

We also offer a 1-year manufacturer warranty that covers defects in manufacturing, such as the frame damage you mentioned and we encourage our customers to alert us during this period so we can resolve any of these issues as soon as possible. It appears that the 1 year warranty ended in August of 2018 for this particular piece.

Our Customer Care team has been in touch with you to discuss resolutions as it has been brought to our attention that your issue wasn’t properly addressed when you initially reached out. Once again we apologize for your experience and we’re appreciative for the opportunity to turn this around for you.

Thank you,

Brandon
Article ”


Verified
5/5

2022-01-15

Quality, stylish, easy to assemble, fast arrival

"I’ve ordered a couple of times from Article, including dining chairs over a year ago and an outdoor sofa. Everything I have ordered has been quality, stylish, easy to assemble, and arrived relatively fast compared to other furniture retailers these days. The outdoor sofa arrived within a few weeks when another retailer selling a similar style sofa estimated delivery a year out. Will definitely buy from Article again. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-01-13

Article is my new favorite furniture store

" The entire experience was amazing
I ordered on Dec 30 and everything was delivered on Jan. 12. I purchased an entire household full of furniture and it arrived two weeks earlier than I expected. I paid a one-time fee for the in-home set-up, and it was more than worth it. Delivery went so smooth! The guys were amazing. On-time and with great communication. They unpacked everything right outside the door, then carried it inside where I wanted it. Even moved some older furniture out of the way for me. Afterwards they took all the boxes and trash with them. EVERY single piece was 100%. Each piece was carefully packaged and wrapped, but in a way that it was easy to unwrap. And without the usual wastage of material. I'm so impressed, that's why I'm gushing! If you are looking to buy from them, all I can say is "Go for it! You won't be disappointed. Every item is high quality and I know that they will last.
"

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2022-01-04

ARTICLE is awesome!

""Great product, well packaged. Delivery was delayed, but constant updates on the status - it was the holiday season during a global pandemic, after all. I have purchased 5 -6 pieces from ARTICLE and I am always very pleased with the product, the service & packaging. Thanks, ARTICLE team!""

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2020-09-11

Very good quality and good looking

"very good quality, and easy to install. Will definitely consider when buying new furnitures. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges