"The sofa is lovely - the sleeper mechanism is easy to operate, the size is great, and the arms are comfy. It feels like it’ll hold up well!
However, the service was even better; the guys who dropped it off the first day couldn’t fit it in the room where we wanted it so they CAME BACK THE NEXT DAY!! They carried it up, assembled it, tested it out, and made sure we were happy before leaving. Good customer service is hard to find but Article has clearly got AMAZING people."

"I have purchased several pieces from Article including two sofas, side tables and lamps. All items have exceeded my expectations and Article's customer service is is terrific and they really take great care in resolving any issues that arise with orders."

"Easy purchase and quick delivery. The bed was easy to assemble, high quality and a beautiful color! We love our super sturdy king bed. When you have pets you need that extra space, and it’s beautiful to boot!"

"We love our new article chairs ! Love this company and look forward to buying more beautiful items in the future:-)"

"I could not have asked for a better experience with Article. I ordered this chair on Monday and by Wednesday it was set up in my home. It was quick, easy and I really appreciated the reminders from them. The delivery men were so kind and considerate. I will continue to order from Article because of this exceptional customer service and experience."

"From the purchase through the delivery, everything went beautifully. Received all items as expected and they made for a comfortable office. I’m a fan!"

"I had chairs on order for 5 months with another company and was then notified my order could not be fulfilled. I placed my order for 2 similar style chairs with Article and they were on my doorstep the next week.

The quality and style are excellent and the delivery team was fantastic.
"

"I hate this sofa. I have had it for about 6 weeks. Within the first couple of days, the tops of the back cushions were sagging. Within a couple weeks, you could feel the difference of foam density in the center of the seat cushions versus the edges. You can see the difference between the center cushion (no one ever sits there) and the end seats. After about an hour sitting in an end seat, I have back pain. I only purchased this sofa due to production delays on most other sofas, and as someone who tries not to buy disposable products, I see this sofa as nothing but trash. I anticipate this won't make it a full year. "

"Found Article by chance when searching for the perfect sofa for my small deck. After falling in love with all of the sofas, I had a hard time choosing jut one! Ordering was easy. Delivery was amazing. Only took 2 weeks, and the delivery service unboxed my sofa and chair and carried them into my condo! Only wish my deck was larger so I could order a second chair!! I will be a repeat customer. The furniture is gorgeous, very durable/well made and I've gotten a ton of compliments! Next room remodeling, I will check Article first!!"

"Beautiful couch. Super comfortable. I am very picky, walked through several stores testing couches out at comparable prices. Took a flyer on this based on look and reviews. I couldn't be happier. "

"The communication from this company is out of this world! Constantly updating you along the process. I would buy anything they sell just by how effective they are with their communication! Oh yeah the styling and quality of their product is amazing! Will be buying and buying. "

"Wonderful experience! I ordered outdoor furniture and it arrived in a couple weeks, was very well packaged, and required minimal assembly. The quality and design is amazing for the price — seriously the same design and quality furniture at any other store would be double the cost. "

"Depending on the price of the Article pieces you pick, the quality of the piece may not be very good at all. We ordered two chairs and a loveseat. It took roughly two months to arrive. The products showed to be in stock when we ordered, but after a couple of weeks waiting with no update to our order I decided to contact them. I was then given several different dates it could arrive (multiple contacts).

The furniture finally arrived and after seeing the loveseat in person we knew right away it was not for us. Very cheap looking and very small, even for a loveseat. I checked their return policy and it seems easy enough. Matter of fact. Returns and exchanges are very easy, until it comes to the point where you send the piece you are returning or exchanging back.

Article will not provide all of the necessary documents to you or the shipping company for them to accept the item to ship. So far, I have had them send two shipping companies over to refuse the loveseat due to not having a bill of lading. Each time I contact Article they just send someone else over to tell me the same thing. These shipping companies schedule time where you need to be home unless you authorize them to leave your items outside, which seems irresponsible. Article reps must be trained to give you a rude "it is what it is" response to your frustration and offered $50 in store credit.

I'll never buy here again. The store credit is useless. The more expensive furniture is nice, but you can get very similar things elsewhere and likely for less money, especially if you have trendy furniture stores locally.

If it were not for the shipping disaster, the length of time to actually receive an order that they claim was in stock, then the rude customer service all happening in one experience with the company, I might have overlooked some of this."

"I ordered two Mist Grey ottomans from Article in late August and got them in early September. I was surprised at how fast they arrived. The quality is great and I'm impressed in how comfortable they are for sitting or resting my feet. I would definitely recommend purchasing from Article."

"First time using Article. I was shocked with how fast the sideboard was able to be delivered. Packaged exceptionally well. Delivery guys were great! Item was not damaged and sold as advertised. I will be using Article again! Great product at a great value. "