"Hm. I'm surprised by the bad reviews of this place. I actually placed an order for a few canvas prints, then got worried because I read these reviews afterward. But fortunately, my experience turned out fine. I didn't know the company was based out of Hong Kong initially, so shipping took a while, but they did indicate that clearly on their web site. The quality of the prints were quite good, and the prices were very cheap, much lower than any other company I could find in the U.S.
The only thing that might be annoying is that the canvases are not stretched, which is not explicitly stated, but is what I expected given the low shipping and printing cost. It worked out for me anyway because I like to wrap my own anyway (so I know exactly what's shown and what's wrapped out). However, it would have been nice if the canvases were cut a little larger to allow a little extra room for stapling and such."
"I made an order from artscow.com in early June, first of all they double charged me, then the mug came broken, and there was no damage for the box which shows me that it was probably not broken during shipping. Along with this it took literally 2 weeks for them to get back to me about the broken mug, and they ignored me about the double charge. I called and left messages, as well as emailed multiple times, with no response. Finally they responded about the mug, and asked for pictures to prove that it was broken. I did that, and after a week and a half of waiting, as well as a few more emails, they responded and told me that they have placed the order. it is now July 18th, and my father's Fathers Day gift is still not here. As far as the double charge, it is now as I said before, July 18, and all they can tell me is that they will give me store credit, for THEIR mistake, (which they still haven’t' given to me). Now i will have $40 in store credit, that I didn't want to spend in the first place.
They have horrible Customer service... and watch out they charge you a currency exchange fee, without your knowledge or putting it on your receipt.
"
"First of all, before you place your order or upload images, you need to know that this company is in China.
Now onto the rest
-quality: Their glossy prints can't be beat. their matted is ok, kind of dark. You also need to send/upload decent and large files also. I seen many complains on their forum because they send in photos taken from cheap dc or phone.
-Prices: their prices are fair for what you get. and they have a good range to choose from
-Shipping: This is the part that kills you. Shipping only via first class, so it takes long and cost very high.
-Services: at first, their customer services were quite bad and items arrived damaged as they did not know how to pack when they first opened. Orders were taking 1-2 weeks before shipping. Now it's about 3-5 days.
-Deals: they have great deals. They need to as the shipping is so high. They also give you lots of free prints and credits when you sign up. and much more each time you placed an order.
Overall, i used this printing service for about 6-7 times since they first opened. Only had one problem with large prints being a little damaged on edge. All prints came out great compared to other places locally."
"I placed 2 orders on artscow.com for a personalized t-shirt. I placed the first order on Sunday morning HK time. After 12 hours pass by and deciding to check my order, I realized that during the checkout phase, my order had change from medium to small. I immediately contacted customer support via email (still was sunday) and placed another order just in case. That monday they shipped it out and responded by saying that they already shipped the order and they could not cancel it. I was pleased with the fast service at first and figured my other correct tshirt would ship within a day or so. Now it has been a a full business week and it still hasn't shipped. I called customer serivce and the didn't do a damn thing. Just kept saying that even though they stated it takes 2-3 days to process an order, it was not guaranteed and they would not do anything about it. Terrible customer service!!! "
"I absolutely LOVE ARTSCOW! Fantastic site. I will never order from shutterfly or snapfish again after finding Artscow. My most recent order was placed on the morning of feb 19th, they shipped later that same day! Received on feb 25th! Please note this company is located in Hong Kong. Shipping is extremely fast considering this, and is still faster then most local domestic ground shipping. Quality of prints is amazing! Site has tons of options for personalized items. I have lots of free prints from past orders and codes/coupons, so my print total was actually free, but I paid 11 bucks for shipping of 19 5x7's, 20 4x6's and 5 8x10's. Incredible price and fantastic quality of photos. I'll be putting the pictures into frames tonight! Can not praise this site enough. Will definitely order from again. "
"They specialize in putting photos on mousepads, coasters and practically anything. They give good service and a good product at a very reasonable price. If you're needing a specialty item with a photo on it, this is the place to order from, Artscow.com"