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Product & services pricing
4.16/5
Chance of future purchase:
4.15/5
Shipping & packaging:
4.15/5
Customer service:
3.80/5
Return/Replacement policy:
3.86/5

Verified
5/5

2022-03-14

Fast de

"Easy to order. I love purchasing here online . Hope to give special discount to your returning and loyal customers "


Verified
5/5

2022-03-14

Good one

"Easy to place order and page contains all critical product information. It may also have the direct link for product users manual"


Verified
5/5

2022-03-11

First Purchase

"Very happy, amazed that delivery into Australia was 2 days earlier than expected. Happy to recommend service and value. "


Verified
5/5

2022-03-09

good service and quality

"quick resolve for the purchase"


Verified
5/5

2022-03-10

Great value, easy to place order

"I was looking to buy a similar watch for twice the price, found this and it was very easy to place my order"


Verified
5/5

2022-03-09

Very good watch with very good price.

"It was nice to be able to purchase the watch I wanted at a discounted price.
Thank you Ashford.
"


Verified
1/5

2022-02-24

Misleading

"I always shop from Jomashop and they include the tax in the final amount and I have options to pay myself or pay the total at the checkout. This is the first time I shopped from Ashford and they had no information or explanation about tax or GST on the items and I considered it as included. I received an invoice from Australian customs and Border for $330 tax and GST before I can pick them up.
I bought 3 items, one was only $24, second one was $500 and the third one was $1079. If I knew about the tax I would have bought the one over $1000 separately so I only pay tax on that one rather than paying tax on the total package. This should have been mentioned by Ashfield. Plus one of the the Oris watches which had a black face in their photos turned out to be gray. And the third swatch watch arrived in a broken case. When I wrote a review on their we website, they replied that the tax option is in the checkout point which is an absolute lie and the colour of the watch face is gray so it’s my computer’s settings issue which is an absolute rubbish
Didn’t take any responsibility whatsoever. Never again
"

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Rep reply posted 2022-02-28
A rep from Ashford.com, ASHFORD.COM, has responded:

“Hello,

Thank you for your review. We do apologize for any inconvenience this has caused you. We disclose on checkout as well as on our international page that there will be import fees. We apologize if this is something you missed.

We do also see that this item does show the silver face and has not been updated since it was loaded. It is possible you were looking at a similar model or your screen setting are darker.

Either way we do apologize for any inconvenince.

Best regards, ”


Verified
5/5

2022-03-03

"Good so far! Will be purchasing more!"


Verified
5/5

2022-03-03

Loving Shopping!!!

"Great deal! Smooth transaction! M"


Verified
5/5

2022-03-02

Always on time!

"United Time Group aka Ashford is always on time with customer service and great pricing. That’s why we buy."


Verified
4/5

2022-03-02

Sparkly Pendent on a Long Chain

"I like Schwarski crystals and this necklace has the pizazz I like in my jewelry; ie: a design with a nice amount of crystals and an unusually long chain. "


Rep reply posted 2022-04-07
A rep from Ashford.com, ASHFORD.COM, has responded:

“Hello,

Thank you for your review. We hope you are enjoying your purchase!

Kerryclare G.
Manager of Customer Service”


Verified
5/5

2022-02-26

Cool shad

"Great shades at a great price plus free shipping "


Verified
5/5

2022-02-24

Good shopping ! Thans

"Good shopping! Have niceday"


Verified
1/5

2022-02-22

Too many problems with my Credit Cards

"I'd try to use 2 differents credit cards (Visa and Amex) and I couldn't finish the purchase because always was rejected. I had to use a 3rd different credit card (Master) to do this purchase ok without error."


Rep reply posted 2022-02-23
A rep from Ashford.com, ASHFORD.COM, has responded:

“Hello,

Thank you for your review. We have checked our system and see you paid with AmazonPay. If any card was being rejected/declined, we suggest reaching out to your bank as they would be the ones rejecting/declining the charge.

Best regards, ”


Verified
5/5

2022-02-19

Smooth transactions

"Very good web browser and prices also for some itmes very competitive.
Hope more brands will be added to the collection.
"