"Im impressed with the customer service and the product. I will definitely order again.very fast shipping and great quality tool rack."

"Easy to order with a great priceand they had fast shipping. "

"Very friendly and quick to help"

"Great experience. Had part I had been searching for in stock and did not have to wait for it to be shipped from factory. Will be using Auto Tool World again!!"

"Right part for the right price."

"When we had a problem with the part ordered, they took care of the situation with no questions asked, if there is something else needed, we will be callin on Auto Tool World, thanks!"

"Never will order again. First time order from this Company and was not impressed at all. There is no number to call to talk directly to anyone. The number provided has an answering service in which you will never receive a call back. We had paid extra for overnight shipping and now a week later still haven't received our product. There has been multiple emails sent with responses " we are trying to find an answer." There is no accountability with this Company and we are currently in dispute. Not sure how this Company even gets any business. They are fast to charge your credit card with no productivity to follow. Very poor "

"only got one of the two parts order no explanation"

"Fast service good prices happy with purchase "

"No one replies to emails or calls. 3 days into my order and it hasnt been shipped or simply explained any status update. Never again"

"I've ordered from auto tool world twice. Shipping was very fast."

"I am beginning to think this site is a scam. They had no problem taking my money, and haven't delivered in 3 weeks. I was told the manufacturer shipped 2 weeks ago, however they refuse to give me a tracking number and no longer reply to my support tickets."

"As expected, I will buy from them again. "

"I ordered a small part that showed as being in stock, originally in no rush for needing it and figured it would definitely arrive within the next 8-12 days as it was in stock and the shipping method reflected that.

2 weeks went by and I started wondering where it was, checked into my emails and noticed after order confirmation there was no shipping confirmation email to follow. I emailed for a status and got a near immediate response (after 6pm PST so quite a surprise!). The response wasn't automated and the individual said they had stock and would see what happened ASAP.

No follow up nearly 24 hours late I emailed again as now it was getting to be crunch time and I had planned for needing the part on Saturday (this email was on a Wednesday). I immediately received a shipping confirmation email which confirmed my suspicions that my order fell through the cracks somehow.

There was no indication of shipping method so I was prepared for disappointment of a wasted weekend without the part but as a company they definitely pulled through, it was delivered by noon on Friday.

Mistakes happen, in hindsight I should have paid attention to whether or not I got a shipping confirmation rather than just assumed it was on it's way.

As soon as contacting them there was communication and they resolved the hiccup as quickly as possible and you can't ask for more than that! "

"Great products, fast shipping. High quality service. "