"I needed to replace a threaded shaft on a customers tool. Your price and service beat out all my other options."
"I cannot really rate the tool I ordered, because it was NOT the tool I received. After being told the tool was in stock, and they would put a rush on it, I promptly paid, but I did not get any tool or update until I emailed (calls went unreturned) 4 days later with a generic "I will look into this" email. Multiple emails and calls (none answered or returned) until I got a shipping notice saying my tool would be there Thursday ( a week after ordering) Only after I demanded a phone call, I received a phone call explaining that the tool in stock was a defective return and a new tool had to be shipped form Texas at a discounted rate. I was told they would try to get one over night and I would hear back within 30 minutes. I finally got a returned email after hours that night explaining that overnight was not possible. The tool I finally got was NOT the tool I ordered, it was a generic one, that did not work at all. I emailed (again, no call was answered or returned) offering a refund on the shipping. I replied I want a full refund and to take back this tool I cannot use.
Rating: NEGATIVE STARS"
"Before ordering my tool, I called and left a voice mail because I had questions on additional products I wanted to order. I received no call back therefore I ordered no additional tools. Placed order for 1 tool, received confirmation email but no tracking number. Sent email requesting tracking number, no return email/no tracking number. Called and left second voice mail, no return call. Sent additional email, no response. The tool I did order arrived within average time frame (1week from order) in expected good condition. "
"It took a lot longer to receive my product than expected. I never got any shipping info as requested it just showed up on my door step. But the product worked well"
"good product, good service"
"WORKS GREAT AND AS INTENDED FOR AND DESCRIBED PERFECTLY."
"They had a discontinued product I really needed. Priced to sell and came in a timely fashion. Would use them again for my tool needs!"
"We received the product and it was exactly what we were looking for; however, the pictures on the website for the item we ordered were deceiving. I wasn't sure if we would actually be getting what we needed until it got here. "
"Waiting 3 months and did not receive my order and cannot contact them no response Please DO not order from this company "
"The website for Auto Tool World was easy to navigate and provided a positive appearance. I ordered two of the same product but only received one. I'm informing the Auto Tool World customer service department about this mistake. I hope the forgotten item will be shipped to my doorstep so I can write a better review for Auto Tool World. "
"I recently broke the flexible wand for the Rusfre rustproofing system gun that I have had for more than 30 years. I was worried I wouldn't be able to find replacement part but Auto Tool World had the wand in stock. The price was reasonable and shipping was prompt. I'm a very satisfied."
"there is no contact info no reply they don't answer the phone . . the phone number listed on their website is for leaving a message only and they don't reply . . garbage product from garbage company"
"1st time buyer no issues, happy"
"Great products with fast shipping!"
"Horrible customer service. Won't respond. Said in stock and would ship in 1-2 business days. 5 days later have to call pay pal to file a complaint. That claim it is on back order but web site still shows in stock. STAY AWAY "