"ordered 23rd July morning, Not shipped 25th evening. after sent email to cancel, then receive response shipped. Lol"
"The first time i ordered was a bit bumpy in that it took longer than expected to receive my order. once i contacted them they set about making things right with me. on my second order everything moved along smoothly and i received the order in a timely manner. Kudos to them for taking the time to care and make things right. 10/10 would recommend."
"overall, seems good - nice color. Shipping cost was a bit high."
"Placed an order, called 3 days later to follow up because I never received a shipping confirmation. No one ever answers the phone, goes to voicemail. When I emailed about an update I received a reply that it was shipped but no tracking #. Several calls and voicemails, not even a call back.
Terrible customer service, not worth the low prices. I would rather pay an extra 100 dollars for better customer service."
"No issues and happy with my first order"
"Worked with Jeff on a large order for one of our customers. Our parts dealer couldn't find what we needed. Got it from auto tool and we'll be ordering more next month."
"Thank you kevin, helped me find the correct tool. I ordered from 2 other places and received the incorrect tools. Kevin made sure i had the right one, got it within 4 days. customer for life."
"We were looking for a part for our old Ford and found it here. Good price. "
"We own a small mom and pop auto repair. We have been shopping here for 2 years and always been happy and received our items on time. After our 2nd order they gave us a discount on every order since. "
"It took about 7 weeks to get the shipment but Vicki got everything straightened out and did everything she could to fix the issue. "
"I emailed them to make sure a product was in stock before ordering and they stated it was in stock. That was over a month ago and repeated emails go unanswered. The couple of answers I did receive tell me that they do not have it in stock and its on order with the manufacturer. I asked for a refund which they did not do but stated they would. I highly suggest staying away from this company."
"We could not get the Helicoil rivet tool from our usual supplier and found Auto Tool online. They were able to get 6 to us within a few days at a better price than we were paying and they let us ship it on our own shipping account to save a few dollars on shipping. We'll be back to order more next month."
"Placed an online order with the understanding the items ordered were in stock and would ship immediately. Only received part of my order with no notification of backorder. Had to chase my other purchase. Was given a run around and no consideration for being mis-led regarding the item being in stock. I had a project with a deadline that was missed due to this. In the future I'll spend a little more somewhere else to be better taken care of. If you can wait and have no regard for customer service the prices are great. "
"Order a wrench set and careless about contacting me on a set that was supposed to be in stock they took payment out immediately !! But no tracking number no info of any kind .. when u call a number that goes straight to voicemail .. super dishonest in saying fast delivery allow 3-7 days delivery is a far Fitch .. "
"My first experience with Auto Tool World was without flaw. My second experience, documented in the entry below, was substandard. Although it took more than a month to do so, Auto Tool World (ATW) was implemental in getting the Sir Tools brand #P 246 sent to me. Many thanks go to Jeff at ATW for taking a personal interest in my case, for personally contacting Sir Tools about their failed delivery, and for maintaining a constant line of communication with me to keep me informed on my reorder while tracking its progress. Because of his dedication & professionalism, I will eventually give Auto Tool World another chance and order through them again. "