"Everything came as requested, would shop again from this online vendor. Highly recommended."

"Great customer service. Fast email replies. Willing to help me locate a hard to find replacement part. Super fast shipping. Would definitely return for future business."

"Placed an order and had to return it. Read the description wrong and bought an interface for an older vehicle. Of course the plug didn't fit. Immediately placed a request for a Return Authorization. Followed the directions and sent the whole thing back. Wasn't expecting it back soon as they said it may take a few weeks, returns are first-come-first-serve and it's right after the holidays. No problem.

Got an email saying it was exchanged and it wasn't but maybe 2 or 3 days that the correct one was sitting on my door step!!!! It was my screw up and these guys fixed it in record time!!

Thanks AutoToys.com!! You guys are great!"

"Best prices online, Fast shipping, and great support. If you have an issue, support will be in touch with you quicker than anyone you've dealt with online, Ever. This would be my go to audio retailer online as long as they carry what I'm looking for."

"I got the item I ordered in two days time, I installed it the same day! It works amazing! I love having the ability to have Bluetooth and a USB port in my car now! Great savings over what iSimple sells it for! Free shipping was great! No complaints at all! "

"Ordered a mObridge ABT2010-PSH

I began the inquiry 2 days after my order was placed and my credit card was charged on the day of the order.

1/8/13
ME: I am inquiring into my order as detailed above. I have yet to receive a confirmation of shipment despite my PayPal account being charged US$709. Please advise.

AUTOTOYS: Your order is being processed.

1/9/13
AUTOTOYS: Once the unit is flashed, for your car, it will ship and you will receive a confirmation email. Thank you for your patience.

1/11/13
ME: How much longer before the unit gets flashed and shipped? I placed this order almost a week ago.

AUTOTOYS: Within 48 hrs

1/14/13
ME: It has been over 48 hours and still no delivery confirmation from you. Amusingly, however, I did receive a survey from your company asking how the installation went and what I thought of the product. HOWEVER, I have yet to receive the product. When are you shipping my order?

AUTOTOYS: No reply

1/15/13
ME: If I do not hear from you by noon Eastern Time on 1/16/2013, I will initiate proceedings with my credit card company to have the charges reversed for the item I paid for but have not yet received. Either that, or refund my money voluntarily on your part and cancel my order. My order was placed 1/6 and today is 1/15 yet I have still not received my item. I find this delay unacceptable -- especially for something so expensive.

AUTOTOYS: The programmer for the unit was away at CES. We can cancel your order or we can continue with it, let us know which you would prefer. He is now back.

Later the same day:
ME: CES ended 1/10/13. Today is 1/15/13. Saying your programmer was away at CES and only just now returned and have not yet programmed my unit is not acceptable to me. In your prior emails, you made no mention whatsoever about your programmer being away.

**** CANCEL MY ORDER RIGHT NOW and GIVE ME A FULL REFUND RIGHT NOW ****

AUTOTOYS: Full amt refunded

After reading the reviews about Autotoys, this seems to be their usual modus operandi. I count myself lucky that I was able to get a refund given the run-around I encountered."

"Got the item I ordered, a dash kit for my 05 Altima, and it fit perfectly. Now I can enjoy my sweet radio and bluetooth!"

"Autotoys was very helpful in selecting the appropriate auto start and bypass module fit my vehicle. It made my selection process very easy and the product works great after install."

"Well, I would steer clear of them. I took a chance and basically I expected much more in terms of customer service. I simply asked when my order would ship two days after placing it and was told to expect extra time in processing to flash the bypass. I realize this is additional work, but they do it for free! I replied that it takes five minutes to flash the bypass, they sent me an email asking if I wanted to cancel the order and my order is not the only one they have. I asked if it would be here in a week, well I guess no because they cancelled the order. I did get a full refund however. I was also told I couldn't watch the full uncut video until I received the items. Confusing because I thought paying customers got access to this video, but I guess only when THEY say so.

My opinion, they carry little stock on hand. They wait for you to pay, they order the items, and play games with "shipping delays" until the items arrive to be processed. Go elsewhere!
I expected a lot better since they've been around SO LONG.

In response to Mr. Ho:
How I communicated with them? I simply asked a question on when it would ship, how is that bad communication? I suppose it's keep your mouth shut and we'll send the order when we get to it. And as I figured, you have a smart reply just like in the emails. Whatever. I hope your "mountain" of stock does wonders for you because your lack of customer service won't do anything."

"Fast delivery. Item worked as advertised. Just what I was looking for. Very satisfied"

"Horrible delivery. My first order took almost a month to arrive after multiple emails to customer service , only to discover my order was " lost". I figured it was a fluke and ordered from them again. My second order is now on the two month mark and I still do not have it. I've emailed customer care multiple times. They have told me it has shipped but still have not given me a tracking number. The final email they sent me essentially blamed me for the delay. Stating " in the future please watch th website for new products being added to avoid delays". Apparently it is the customers fault for ordering something the website says has in stock. I do not recommend them to anyone. Their customer quality control standards are non existent. "

"Quick delivery. Wonderful instruction videos and very useful help desk. The speakers sound really fine."

"Speedy delivery, excellent value, great help with installation."

"They were very rude in emails, the product did not mention that when I paid for both an extension and blue tooth accessory only one could be plugged in at a time. My blue tooth still does not work, my phone gets an error trying to sync and they keep saying go to their forums for answers rather than giving me a simple answer other than hit scan on the grom mode whatever that means or look at the instruction manual which mine did not come with? "

"The product I reciever and purchased exceeded what I wanted. It is amazing. The shipping took 5 business days which was a little less than expected which is also a positive. All around a great place to shop."