"Ordered my Ultimate Poker Table from BBO tables and dealt with Christy, who was a pleasure to deal with. The table arrived on time, but the shipping company damaged the finish slightly. They handled the claim very quickly and we were very satisfied with the outcome. We have been playing on the table for a few weeks now, and are very pleased with it. I would definitely recommend BBO tables and strongly suggest you get the speed cloth, as it is well worth it. "
"I had a great experince dealing with my purchase of my poker table at BBO tables Christy was very curtious and helpful in getting into the right table. I got the premiere table and getting nothing but complements. It just like advertised. Beautiful!"
"Shopping at BBO is easy and the sales associate I worked with was super nice and very helpful. My order was shipped quickly and the table arrived as promised and in perfect condition.
I bought the Ultimate Poker Table for our Texas Holdem Tournies and we have used it twice with very good reviews. I did buy the upgraded speed cloth which I highly recommend. It makes it much easier to deal cards and I expect that it will also last a lot longer. I won't hesitate to shop with BBO again."
"Christy did an amazing job on keeping me up to date on my order!! BBO offers great products at a great price. I am extremely happy with my nighthawk poker table!!
Thank you again!"
"The table is a V5 and was delivered pomptly. Product is exceptional and meets all expectations. FCare and service from the company has been outstanding."
"I just put together my Nighthawk today. The quality is outstanding. So many things these days are cheap particle board, but not this table. It was real wood, nice sturdy bolts. A great finish on it. The table top def adds a few inches to the height, but it is a great option if you can afford the extra 500$. It's an awesome center piece of the card room.
I rated them a 5 star because i am extremely happy with the product i got. It was expensive, but you are getting a quality product. You get a solid piece of furniture with fine detail and what looks to be longevity.
Both times i've ordered from them the product has been on back order which was a bit disappointing, so my experience with the shipping speed has been slow. However this isn't super uncommon when ordering freight/bulky items online.
The customer service is outstanding, always responsive and very helpful. You always get a knowledgeable person and not some silly robot or drone who has no idea about anything. "
"Awesome table, seems sturdy and high quality."
"We just received our Helmsley poker table and it looks AMAZING! BBO was great to work with but unfortunately I did not feel the same about the shipping company!
Dealing with the delivery was a nightmare! I was first told I would receive it on a Monday and when it didn't show up, I called and got told that it never left the warehouse and honestly it could be lost or buried under some freight and no one could help me. I was pretty upset being that this is no little purchase and was getting nowhere with these rude people. Finally, 3 days later it was delivered and luckily nothing was damaged, being that the box had Boot marks ALL OVER IT like someone was walking on top of it.
The only issue we had with the table itself was the screw holes were off and made my husband very irritated when it took about 45 min to make bigger holes and attach the legs.Other than that, we love our table and my husband is very excited!"
"This table is beautiful! Understand if you order a table from BBO Poker Tables it is of high quality and made to your requests. The custom disign I asked for came back perfectly as I envisioned and it looks great next to the bar in my basement! The customer service and follow through I received throughout the ordreing/shipping process was unmatched. If you are even considering a new table I would highly recommend checking out BBO Poker Tables."
"Ordered the Rockwell and received it within 3 weeks including the custom graphic design! The table is so sturdy and solid, more than I even expected. The workmanship and look of the table speaks for itself. I would definitley reccomend this company for anyone looking for a REAL poker table!!!
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"I ordered my table from BBO over the phone and it arrived very quickly. The problem....I was home alone when it arrived, and the driver of the freight company needed a dolly from me to help move the table from his truck to my front door. He would not take the table into the house....so I moved it in on the dolly. He then asked me to sign papers which stated that the table was received with no damage. As the table was heavy, I opened the top of the box, and it appeared to be packed fine.....so I signed the papers. When my wife came home, we unpacked it from the box, and noticed damage to the armrest in several places. I contacted BBO, and they asked me to take pictures of the damage and forward to them. They then worked closely with the freight company, stood behind their product, and sent me a new table. The 2nd delivery driver was much better prepared, and helped me carry the table into my house, where we inspected it together. No problems !!! Extremely impressed that BBO pursued the freight company for me, and went the extra mile to ensure that I received a 'perfect' table. VERY IMPRESSIVE customer service !!"
"*****update 2*****
I can see how the square platforms make it sturdier but they cover up the screws to change the playing surface. The only way to get to all of them is to unbolt the table from the wood platforms(16 bolts) and take the table top off and unscrew the playing surface. This took me about 30 min with 2 people. The instuctional videos need to be updated so the customers aren't misleaded like I was. Contact me through email and we can discuss changing my 4 star rating back to 5 stars.
*****Update*****
The Rockwell poker table came with two playing surfaces, which is great. However, the instructional video shows that the playing surface can be changed while the table is assembled to the base..this is not the case, there are only 6 screws out of the 10-14 that are accessible while the base is connected to the table top. The video also shows that there are oak arms that mount to the table making all screws accessible but instead I was given two square particle board platforms that cover the playing surface screws. This is a huge design flaw because I now have to disassemble the table just to get to the screws to change the playing surface. I contacted bbo twice about this issue and have not received a response yet. Hopefully they have a solution.
First, let me say that bbo's poker tables are top quality and definitely stand out in any room you put them in. Originally I ordered the nighthawk and played on it one time with 9 people (it's made for only 8 players) and decided it was just too small even with only 8 people were still crowded together. I contacted bbo to see about doing an exchange and they took it back with no problem. While I was at bbo I fell in love with the Rockwell, the table is probably one of the nicest I've ever seen and the mahogany stained oak really stands out. The set up on both tables was very straightforward and simple, just make sure you have someone to help you lift it because they are far from light. Overall, I am very satisfied with my experience with bbo poker tables and their customer service and I would definitely refer them to my poker buddies."
"The photographs of tables on the web site were far nicer than the actual table. I upgraded the felt to a faster surface but was confused on what color I would receive as the secondary surface. Even though I specified green, in the comment section, I received black.
After using the table for the first time, I had to order better table legs for the table because I found that when using the folding legs, there was a gap between the table and the replaceable surface when someone sitting on the end placed their arms on the padded edge. This pushed the table down and created the gap. Everything considered, it’s a great starter table but had I seen it in person I would have upgraded to a more expensive model.
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"The Nighthawk is a great table. The delivery time was outstanding and arrived in perfect shape three working days after I ordered it. Assembly was easy and took less than half an hour. Looks Great!!! Works Great!!! Shuffle Up and Deal..........."
"Staff was helpful in getting me the right table, configured the way I want. Table, chairs and dining top shipped on shcedule, arrived when promised and look fantastic! Everything was perfect. Thanks."