"Crestine has helped me multiple times trying to get my shipment situated correctly and was extremely helpful and generous."
"sensible and substantive support
I recommend "
"The seller took too long to ship the goods and it was not as described "
“Thank you for sharing your feedback. I’m truly sorry to hear about your experience with the delayed shipping and that the goods were not as described. We understand how frustrating this experience can be.
The best way to address this issue would be to leave a review on the seller’s marketplace page on our site. This helps us monitor and identify sellers who may need closer evaluation, especially if issues like this are happening consistently. In the meantime, I recommend reaching out to our customer service team. They can assist you in finding other marketplaces that might better suit your needs and ensure a smoother experience moving forward.
Please don’t hesitate to contact us so we can assist you further. We appreciate your feedback and want to make sure your next experience is a positive one!”
"I recently called with an ongoing issue. The rep was well informed, and provided me with the appropriate information. He also took the time to address an additional matter without asking. Well appreciated and well respected customer service dept. "
"I have received 7 shipments over the last 6-7 weeks. The broken and damaged items have been very high. I have only ordered A/B products and have been very disappointed in what you call new items. A Thomasville sectional covered in doghair and dirt. 16 floor lamps and 11 were broken or had damaged pieces. Not to mention missing pieces and very used small appliances. I am new to the business and was quite surprised that this was considered quality products."
“We’re truly sorry to hear about the issues you’ve experienced with your recent orders. We understand how frustrating this must be, especially as you’re new to the business.
Your feedback is incredibly important to us. We are committed to ensuring that our A/B products meet the highest quality standards, and we regret that this was not your experience. Please reach out to our customer service team so we can assist you in finding products that better suit your needs and help you be successful on our platform and with your new business.
Additionally, we will be sharing your feedback with Costco regarding the condition of the A/B items to address and improve the quality moving forward. We value your trust and hope to have the opportunity to regain it by providing you with a better shopping experience.
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"a lot of losses pallets gerade a-b is mix with garbage pieces I'm not happy , and is not what I espect"
“We’re truly sorry to hear about your disappointing experience with Costco's A/B pallets. We understand how frustrating it can be to receive items that don't meet your expectations, and we apologize for any inconvenience this has caused.
Your feedback is very important to us. Please reach out to our customer service team so we can help you find inventory that better suits your needs and ensure a more positive experience moving forward. Additionally, we will be providing your feedback regarding the condition of A/B pallets to the seller to address and improve the quality.
We are committed to helping you succeed on our platform and hope to regain your trust.”
"“I had an excellent experience with B-Stock! From start to finish, their service was top-notch, and the staff was incredibly professional. They were knowledgeable, responsive, and always willing to hel...”
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“Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you had an excellent experience with B-Stock. Our team strives to provide top-notch service, and it’s rewarding to know that you found our staff professional, knowledgeable, and responsive.
We truly appreciate you choosing B-Stock and being a valued customer. If you need any assistance in the future, please don’t hesitate to reach out.
Thank you again for your kind words!”
"1st order was missing a lot parts and damaged so i trashed it
2nd order i made on 09/19/24 and today is 10/6/24 and i haven’t received or got any emails saying its picked up at all "
“We’re deeply sorry to hear about the challenges you’ve faced with your orders. We understand how frustrating this must be for you.
Regarding your second order placed on September 19, 2024, we want to inform you that it was shipped on October 8, 2024. While this shipping timeline is longer than usual, especially with Costco, we regret any inconvenience this delay may have caused. Typically, orders are processed and shipped much more quickly, and we apologize for not meeting those expectations in this instance.
Please reach out to our customer service team directly so we can assist you in resolving any outstanding issues. Your feedback is invaluable to us, and we will be sharing your experience with our seller to help prevent similar situations in the future.
We appreciate your patience and understanding, and we hope to regain your trust by providing a better experience moving forward.”
"I have bought 3 boxes, 2 arrived and 3rd didn’t till now. Reached out by email and no one got back to me"
“We’re truly sorry to hear about the issues you’ve experienced with your orders and our email response. We understand how frustrating it must be to receive only two out of three boxes and feel like your concerns haven’t been addressed.
We do have a 98% response rate to emails within 24 hours, that is our commitment to you. Occasionally, emails sent over the weekend may take a little longer to address, which might explain the delay you encountered.
Your satisfaction is important to us, and we are committed to regaining your trust. Please reach out if you still need assistance. ”
"What bother me the most when you win an auction you have to pay within 2 days max I think and if you don’t they will charge you more But they could cancel your order anytime .
Had orders from Amazon and unilever canceled after one month and 40 days so they hold my money for that long and at the end Oh sorry loads are no longer available . Amazon is the worst to buy from they will send your order in more than one shipment 2/3 weeks apart . I think they should do something to protect the buyers too . "
“We’re truly sorry to hear about your frustrating experience. We understand how lame it can be when orders are canceled and payments are held for extended periods. Your feedback is important to us, and we want you to know that we hear you.
At B-Stock, we strive to provide a seamless and reliable shopping experience on a platform built on trust. We recommend checking out our NEW B-Stock Blue auctions, where the average shipping time is a 3 days. These are Amazon product auctions, where the inventory is not cross-sold by Amazon, ensuring a more straightforward and trustworthy transaction. Additionally, we continuously add more categories to our B-Stock Blue auctions every week, offering you a wider selection to choose from.
With B-Stock Blue Auctions, you can expect fast shipping, enhanced order tracking, and minimal shortages, all designed to provide a much smoother and better experience. We believe you’ll find these auctions to be a much better experience and a reliable alternative for your purchasing needs.
Thank you for sharing your thoughts, and we hope to have the opportunity to serve you better in the future.”
"I had an excellent experience with B-Stock! From start to finish, their service was top-notch, and the staff was incredibly professional. They were knowledgeable, responsive, and always willing to help with any questions I had. The entire process was smooth and efficient, and I truly felt like a valued customer. I would highly recommend B-Stock to anyone looking for reliable service and a great team to work with. I will definitely be using their services again in the future!"
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“Thank you so much for your fantastic review! We’re thrilled to hear that you had an excellent experience with us, and it means a lot to know that our team was able to provide the knowledgeable and responsive service you deserved. Ensuring a smooth and efficient process is one of our top priorities, and we're so glad that you felt valued throughout your entire experience.
We truly appreciate your recommendation and your trust in us! Thank you for being a valued customer, and we look forward to serving you again in the future. If you ever need anything, don't hesitate to reach out—we're always here to help!”
"I purchased many items, but one of the orders had a lot of incorrect information and I have an issue with the items, I opened a dispute, and they just replied to my dispute and closed the dispute, I mailed again and never got an answer. I have over $4000 items and can't use or resale. "
“Thank you for reaching out and sharing your experience. I apologize for the less-than-ideal experience you have had with B-Stock. After reviewing your case, I can confirm that the dispute was indeed initially closed due to a misunderstanding. However, the dispute had already been reopened before this response, and I see that communication has been happening between you and your assigned mediator.
Rest assured, we are working closely with the seller to ensure that we find a fair solution for all parties involved. We understand how important these items are, especially given their value, and we will do everything we can to resolve this as quickly and fairly as possible. Thank you for your patience as we work through this.”
"My last 2 orders were wrong. First one watches are poor quality. Can't even sell at 3.00. The other only 3 items came in from.manifest. all other items totally wrong and not great value. Example 25 pen pin for phones. Cost 2.49 can't even sell. I'm afraid to bid again. "
“Thank you for sharing your experience with us, and we’re truly sorry to hear about the issues with your recent orders. We understand how frustrating it must have been to receive poor-quality items and incorrect products—it’s certainly not the kind of experience we want for any of our buyers.
We highly encourage you to leave reviews on our Supply Marketplace sellers. This helps us identify sellers who may need additional coaching on listing and selling more accurately. Your feedback is incredibly valuable in helping us maintain the quality and trust of our platform.
We also want to remind you that we have a dispute process in place to help. If you ever run into issues, you can file a dispute within a certain timeframe (this can vary by marketplace), and our mediation team will work to find a fair resolution between you and the seller. Please don’t hesitate to reach out to our customer service team as well—they’re here to help and can assist you in finding auctions that may be a better fit for your needs.
We appreciate your feedback and hope to restore your confidence in bidding with us again.”
"Smooth transaction, easy and all my questions were answered. I will shop BStock again!"
“Thank you so much for the wonderful 5-star review! We're thrilled to hear that your transaction went smoothly and that all of your questions were answered. We truly appreciate you choosing B-Stock, and we can't wait to welcome you back for more great experiences in the future! Thanks again for your support! ”
"They have cancelled our delivery more than 5 times . After talking with them urge it then only they have delivered . No one informed us about delivery cancelled ."
“hank you for sharing your experience, and I sincerely apologize for the frustration and inconvenience caused by the delivery delays. After looking into this, I see that the order in question was picked up by CH Robinson on 9/11 and marked as delivered on 9/16, which was before this review was posted. We’ve already reached out to you to request additional information so we can provide it to the shipper and ensure everything is in order.
We truly value your feedback and want to make sure we resolve this completely. If you're still facing any issues or need further assistance, please let us know, and we’ll do everything we can to help. Thank you for your patience as we work through this!”
A rep from B-Stock, BStockGary, has responded:
“Thank you so much for your 5-star review! We're thrilled to hear that you found our support sensible and substantive. We always strive to provide the best assistance possible, and your recommendation means a lot to us. If you ever need anything in the future, don’t hesitate to reach out. We appreciate your trust!”