"The majority of my orders have arrived on time with no issues. The inventory has been exactly as described in the manifests. Thanks "
"As with any other shopping experience, there is a slight chance Bstock shipments can be delayed, lost, and miscommunicated. In the most recent order placed, there was issues regarding shipping and delivery. We reached out and contacted the customer support department and we were helped by Ananda. She did a great job at listening and answering our questions, and was able to get an investigation started to find the answers we needed. She went above and beyond by referring the order to the mediation department, and giving us our case number while we wait for further details. "
“Thank you so much for your wonderful review! We’re grateful for your understanding and patience regarding the shipping and delivery issues. We’re especially pleased to hear that Ananda provided such attentive and thorough assistance, ensuring that your concerns were addressed and that an investigation was started. Your recognition of her efforts means a lot to us. Thank you for choosing B-Stock, and for taking the time to share your experience. If you need any further assistance, please don’t hesitate to reach out.”
"Every time i have pallets of mattresses delivered..the bottom mattress on the pallets are ruined by truck dirt"
“Thank you for bringing this to our attention. I’m sorry to hear on a number of your orders, the bottom mattress has been arriving in less-than-ideal condition due to truck dirt.
We understand how frustrating this can be, and this feedback is crucial for us to address the issue. We’ll be forwarding this information to the seller to explore ways to improve the shipping conditions from their facility.
Thank you for your patience and for helping us improve our service. If you have any further concerns or need assistance, please don’t hesitate to reach out.”
"I am amazed to see negative reviews. I had nothing but positive experience with everyone at B stock customer service. "
“Thank you so much for your amazing feedback! We’re delighted to hear that you had a positive experience with our customer service team. Our goal is to provide excellent service and make every interaction as smooth as possible, so it’s wonderful to know that we’ve succeeded in your case.
Your feedback is incredibly valuable to us and motivates us to continue striving for excellence. If you ever need assistance or have any further thoughts to share, please feel free to reach out. Thanks again for your support!”
"terrible platform to buy
I have porches pallet of Costco this is not the first time
the items mark as A-B that mean the items need to be in a like new or in good condition
when I receive the pallet many items are Brocken and heavily used
and since you pay with a bank transfer you are have no guaranty for your money
the response that I receive is Costco don't accept return
we pay $5000 fro what was listed as a 15,000
the condition of this pallet we will not even breakeven total lost
we are still back and forth with BSTOCK
this platform dont give the customer any backup total lost"
“Thank you for your feedback, and we’re sorry to hear about your experience with the Costco marketplace. We understand how disappointing it can be when the actual condition does not meet your expectations, especially with a substantial investment.
Unfortunately, we couldn’t locate an order or account with the information provided. We would like to investigate this further and look into the status with our mediation team. They can review the situation to work towards a fair resolution on your behalf. They are dedicated to coming to a fair resolution between our buyers and sellers.
As a reference, the A/B condition listed on our marketplace for Costco does say, "...Costco Returns Depot conducts a visual screening, but does not test items before determining Grade. Expect that some percentage of items may be damaged, torn, missing parts, missing manuals, or otherwise incomplete/non-functional." We recommend checking out auctions listed as "Like-new" or "Used-good" for a more reliable condition. Adjusting your bids to account for potential variations in item conditions can also help.
We appreciate your patience and feedback, and we hope to resolve this matter.”
"Ananda is the best CSR ever! She was professional, courteous, and went over and above to help."
“Thank you so much for your wonderful review! We’re thrilled to hear that Ananda provided you with exceptional service. It’s fantastic to know that her professionalism and dedication made such a positive impression on you.
We truly appreciate your kind words and will be sure to share your feedback with Ananda. Thank you for taking the time to recognize her efforts.”
"The last three of my orders were delivered by the same company. I am supposed to be notified in advance of an order being delivered, an appointment is supposed to be scheduled. I was never called in advance. The last order was left after business hours. "
“Thank you for being a long-time customer and for sharing your feedback with us. I’m truly sorry to hear about the issues you’ve experienced with the delivery process.
I understand how important it is to be notified in advance and to have delivery appointments scheduled. It’s concerning that you were not contacted as expected and that your last order was left after business hours.
Please rest assured that we’ve forwarded your concerns to our logistics team to address these specific issues. We hope to resolve this promptly to improve your experience with us moving forward.”
"I’m waiting to get a refund. Please contact me ASAP"
“I’m truly sorry to hear about the issues you’ve experienced with missing pallets and the delay in communication. I understand how frustrating this must be, and I apologize for the inconvenience caused.
Please be assured that we resolved this as quickly as possible. Your case was assigned to a mediator dedicated to facilitating the refund process for you. As you have been assigned a mediator, you can find a direct phone number to that mediator in the signature of the email she sent. As way of an update, the refund was processed following our normal processing methods and we've sent you a direct message to help you access that refund or you are welcome to use it on future orders.
As a reminder, our office is open Monday through Friday, and communications sent over the weekend will be addressed on the next business day. We appreciate your patience and understanding as we work to resolve this issue.
”
"I bought two lots and they went cheap $100 each and you guys said it was the weight problem or some other thing you didn't let me take it but the other one that went $500 you let me do it that's not fair"
“Thank you for your feedback, and I’m sorry to hear about the issues you experienced with your recent lots. We understand how frustrating it must be when things don’t go as expected.
Listing errors are rare and very unfortunate when they happen. We do provide this feedback to the sellers and our listings team and track them. We hope you’ll consider giving us another chance to provide a better experience.”
"I bought 3 pallets of grade a/b mini fridges, chest freezers, and air conditioners. Of the 21 items i received, 5 were functional and 2 of those had large amounts of handling damage. I had to to dispose of the non working junk. Needless to say, I lost a lot of money on this purchase and will never make that mistake again. "
“Thank you for taking the time to share your experience. We're truly sorry to hear that the items you received did not meet your expectations and caused you to incur a loss. We understand how frustrating this must be.
As noted on our this marketplace's site, down on the bottom of the page under "Conditions", it states, Grade A/B condition means that items are visually inspected but not tested. This means that the buyer should expect some percentage of items may be damaged, torn, missing parts, missing, manuals, or otherwise incomplete/non-functional. We advise buyers to take this into account when placing bids and adjust their bid accordingly.
We recommend considering other marketplaces on our site that offer "Like-new" or "Used-good" conditions, which generally provide items in better overall shape. We also suggest reaching out to us within 5 days of receiving your items if they are not as described, as our dispute process with a mediator may help you recover some costs.
We appreciate your feedback and are committed to improving our services. Your comments will be shared with our team to help us and our sellers enhance the quality of the items listed. Thank you for giving us the opportunity to address this.”
"Once you complete your registration (which could be pain in the A* depending on which state you’re in) then Bstock opens the whole world of opportunities. I am always planning my next move starting navigating Bstock’s marketplaces.
CS is always a step away to resolve any issues you have. "
“Thank you so much for your thoughtful review! We’re delighted to hear that once you completed your registration, you’ve found B-Stock to be a valuable platform full of opportunities. We understand that the registration process can vary, and we appreciate your patience and understanding.
It’s fantastic to know that you’re actively planning your next moves and navigating our marketplaces with ease. We’re also thrilled that our customer service team has been able to assist you promptly and effectively.
Your feedback is incredibly important to us and helps us continue to improve. Thank you for taking the time to share your experience, and we look forward to supporting you with your future endeavors on B-Stock.”
"40 days after my order was paid, but still didn't receive it"
“I'm sorry to hear about the trouble you've experienced with your order. I've alerted our customer support team so we can investigate this issue and provide you with a resolution as soon as possible. Thank you for your patience.”
"When ordered this the prices were not as described when read the policy it say have only five days to open dispute"
“I'm sorry to hear about the issue you experienced with your order. It's important to us that our customers receive accurate product descriptions and pricing information. I have alerted our buyer assistance team of your comment so we can investigate this issue and hopefully provide a resolution. We are here to help and will do our best to resolve this matter for you.”
"I never got the goods and was told you have 5 days i never got all my buys for 35 days did not know it never came . i was told to contact seller his email of phone do not work"
“Thank you for providing your feedback! We appreciate you sharing your experience and are constantly working to improve our platform. We apologize for any inconvenience you faced and will use your comments to make the necessary changes. Thank you for being understanding, and we hope to serve you better in the future.”
"We have purchased several times from B-Stock and for the most part we have been very satisfied. However, lately it seems there is less care taken to package items appropriately to prevent breakage. Laying mirrors flat and them placing floor lamps on top guarantees there will be breakage. Other pallets appear items are thrown into them, breaking small glass items and damaging others. This does not appear to be transport damage but lack of care in the original packaging of the pallets. If issues such as this persists, we will have to find other suppliers as the loss on damaged goods is more than a small business can absorb."
“I'm sorry to hear about the issues you've been experiencing with the packaging of your orders from B-Stock. We understand how frustrating it can be to receive items in a damaged condition, and we apologize for any inconvenience this has caused. Your feedback is valuable to us, and we appreciate you bringing this to our attention. We will certainly look into the concerns you've raised and work to improve our packaging process to ensure that items are properly protected during shipping. Thank you for being a loyal customer, and we hope to have the opportunity to better serve you in the future.”
A rep from B-Stock, BStockGary, has responded:
“Thank you for your fantastic review! We’re thrilled to hear that the majority of your orders have arrived on time and that the inventory matched the descriptions in the manifests. We truly appreciate your continued trust and support over the years. If you ever need anything or have any questions, please don’t hesitate to reach out. Thanks again for being a valued long-time customer!”