"Eder was the representative I spoke to and he was very patient with me and took the time to explain the process of shipping timing from amazon and now i definitely have a better understanding of the process. Very good conversation and i appreciate that as a b-stock loyal customer. Thank you so much eder and the entire b-stock team. "
"the bidding went fine. after winning the bid. i contacted b-stock several times. could not get any updates. shipping took for every. won 4 bids so far. everyone the shipping companies and bstock failed to inform me of dates and time. the one showed up with no notification, the next took over a month to deliver. then there was items missing off the load. the next had several appointments for delivery, then the truck never shows up, no call or anything. then had to reschedule. im a small business. i don't have shipping personnel on hand. so i have to bring in outside help. so when the truck shows up without warning, or dont show at all. I still have to pay the help, for nothing. loss of revenue. "
“Thank you for taking the time to share your feedback. I’m truly sorry to hear about the issues you’ve faced with communication and shipping. This is not the level of service we aim to provide, and I understand how frustrating this must be, especially for a small business like yours.
We are currently looking into the problems you’ve described and will work to address them with our shipping partners to ensure that better communication and more reliable service are provided moving forward. Your experience is important to us, and we want to make sure it improves.
Thank you for your patience, and we appreciate your understanding as we work to resolve these issues.”
"Ordered a truck load of appliances and they ‘forgot’ to put the appliances we specifically bought the load for, then wouldn’t refund the real amount we should have received, we also had to pay shipping for 1/3 less appliances, terrible experience "
“Thank you for sharing your feedback, and I’m really sorry to hear about the issues with your truckload of appliances. We understand how frustrating it must be to not receive the items you specifically bought the load for and to face discrepancies with shipping and refunds.
We’ve checked and verified that a dispute was filed for this order, but it was not related to missing items. We’re committed to resolving this situation and ensuring you get the resolution you deserve.
We appreciate your patience and would like to work towards a satisfactory solution. If you have any additional details or concerns, please let us know so we can address them promptly. Thank you for bringing this to our attention.”
"I recently had the pleasure of dealing with B-Stock customer service, and I have to say, the experience exceeded my expectations! From start to finish, Ananda service was outstanding, and I couldn't be more satisfied with the support I received.
A special shout-out to Ananda, who went above and beyond to ensure my concerns were addressed promptly and professionally. Her attentiveness, patience, and willingness to help truly made a difference. It's rare to find such dedication in customer service these days, and Ananda deserves all the praise!"
"Shelbey answered all my questions and more. Great experience as always"
“Thank you so much for your fantastic review! We’re thrilled to hear that Shelbey provided you with excellent service and answered all your questions thoroughly. We truly appreciate your continued support and are glad to know you had a great experience. Thank you for being a valued customer, and if you ever need further assistance, please don’t hesitate to reach out!”
"Awesome! Good service from bstock"
“Thank you so much for your positive review! We're delighted to hear that you had an awesome experience with B-Stock and found our service to be good. Your feedback means a lot to us and motivates us to keep providing excellent service. If there is anyone you want to callout as really offering you exceptional service, please feel free to update your response so we can reward them accordingly. If you ever need assistance or have any questions in the future, please don't hesitate to reach out. Thanks again for your support!”
"The majority of my orders have arrived on time with no issues. The inventory has been exactly as described in the manifests. Thanks "
“Thank you for your fantastic review! We’re thrilled to hear that the majority of your orders have arrived on time and that the inventory matched the descriptions in the manifests. We truly appreciate your continued trust and support over the years. If you ever need anything or have any questions, please don’t hesitate to reach out. Thanks again for being a valued long-time customer!”
"As with any other shopping experience, there is a slight chance Bstock shipments can be delayed, lost, and miscommunicated. In the most recent order placed, there was issues regarding shipping and delivery. We reached out and contacted the customer support department and we were helped by Ananda. She did a great job at listening and answering our questions, and was able to get an investigation started to find the answers we needed. She went above and beyond by referring the order to the mediation department, and giving us our case number while we wait for further details. "
“Thank you so much for your wonderful review! We’re grateful for your understanding and patience regarding the shipping and delivery issues. We’re especially pleased to hear that Ananda provided such attentive and thorough assistance, ensuring that your concerns were addressed and that an investigation was started. Your recognition of her efforts means a lot to us. Thank you for choosing B-Stock, and for taking the time to share your experience. If you need any further assistance, please don’t hesitate to reach out.”
"Every time i have pallets of mattresses delivered..the bottom mattress on the pallets are ruined by truck dirt"
“Thank you for bringing this to our attention. I’m sorry to hear on a number of your orders, the bottom mattress has been arriving in less-than-ideal condition due to truck dirt.
We understand how frustrating this can be, and this feedback is crucial for us to address the issue. We’ll be forwarding this information to the seller to explore ways to improve the shipping conditions from their facility.
Thank you for your patience and for helping us improve our service. If you have any further concerns or need assistance, please don’t hesitate to reach out.”
"I am amazed to see negative reviews. I had nothing but positive experience with everyone at B stock customer service. "
“Thank you so much for your amazing feedback! We’re delighted to hear that you had a positive experience with our customer service team. Our goal is to provide excellent service and make every interaction as smooth as possible, so it’s wonderful to know that we’ve succeeded in your case.
Your feedback is incredibly valuable to us and motivates us to continue striving for excellence. If you ever need assistance or have any further thoughts to share, please feel free to reach out. Thanks again for your support!”
"terrible platform to buy
I have porches pallet of Costco this is not the first time
the items mark as A-B that mean the items need to be in a like new or in good condition
when I receive the pallet many items are Brocken and heavily used
and since you pay with a bank transfer you are have no guaranty for your money
the response that I receive is Costco don't accept return
we pay $5000 fro what was listed as a 15,000
the condition of this pallet we will not even breakeven total lost
we are still back and forth with BSTOCK
this platform dont give the customer any backup total lost"
“Thank you for your feedback, and we’re sorry to hear about your experience with the Costco marketplace. We understand how disappointing it can be when the actual condition does not meet your expectations, especially with a substantial investment.
Unfortunately, we couldn’t locate an order or account with the information provided. We would like to investigate this further and look into the status with our mediation team. They can review the situation to work towards a fair resolution on your behalf. They are dedicated to coming to a fair resolution between our buyers and sellers.
As a reference, the A/B condition listed on our marketplace for Costco does say, "...Costco Returns Depot conducts a visual screening, but does not test items before determining Grade. Expect that some percentage of items may be damaged, torn, missing parts, missing manuals, or otherwise incomplete/non-functional." We recommend checking out auctions listed as "Like-new" or "Used-good" for a more reliable condition. Adjusting your bids to account for potential variations in item conditions can also help.
We appreciate your patience and feedback, and we hope to resolve this matter.”
"Ananda is the best CSR ever! She was professional, courteous, and went over and above to help."
“Thank you so much for your wonderful review! We’re thrilled to hear that Ananda provided you with exceptional service. It’s fantastic to know that her professionalism and dedication made such a positive impression on you.
We truly appreciate your kind words and will be sure to share your feedback with Ananda. Thank you for taking the time to recognize her efforts.”
"The last three of my orders were delivered by the same company. I am supposed to be notified in advance of an order being delivered, an appointment is supposed to be scheduled. I was never called in advance. The last order was left after business hours. "
“Thank you for being a long-time customer and for sharing your feedback with us. I’m truly sorry to hear about the issues you’ve experienced with the delivery process.
I understand how important it is to be notified in advance and to have delivery appointments scheduled. It’s concerning that you were not contacted as expected and that your last order was left after business hours.
Please rest assured that we’ve forwarded your concerns to our logistics team to address these specific issues. We hope to resolve this promptly to improve your experience with us moving forward.”
"I’m waiting to get a refund. Please contact me ASAP"
“I’m truly sorry to hear about the issues you’ve experienced with missing pallets and the delay in communication. I understand how frustrating this must be, and I apologize for the inconvenience caused.
Please be assured that we resolved this as quickly as possible. Your case was assigned to a mediator dedicated to facilitating the refund process for you. As you have been assigned a mediator, you can find a direct phone number to that mediator in the signature of the email she sent. As way of an update, the refund was processed following our normal processing methods and we've sent you a direct message to help you access that refund or you are welcome to use it on future orders.
As a reminder, our office is open Monday through Friday, and communications sent over the weekend will be addressed on the next business day. We appreciate your patience and understanding as we work to resolve this issue.
”
"I bought two lots and they went cheap $100 each and you guys said it was the weight problem or some other thing you didn't let me take it but the other one that went $500 you let me do it that's not fair"
“Thank you for your feedback, and I’m sorry to hear about the issues you experienced with your recent lots. We understand how frustrating it must be when things don’t go as expected.
Listing errors are rare and very unfortunate when they happen. We do provide this feedback to the sellers and our listings team and track them. We hope you’ll consider giving us another chance to provide a better experience.”
A rep from B-Stock, BStockGary, has responded:
“Thank you for your wonderful review! We’re thrilled to hear that Eder was able to provide you with clear explanations and a great experience. We truly appreciate your loyalty as a B-Stock customer and are grateful for your kind words. We’ll be sure to pass along your thanks to Eder and the team. If you need any more assistance, we’re always here to help. Thanks again for choosing B-Stock!”