"This is my first time dealing with Bstock. I wish I know them for long time before as a new customer, I discover that they have the best customer service "
"My last auction i purchased generators which they supposed to be A/B condition but 4 of them not working ,missing parts and very mess."
“Thank you for sharing your feedback. We’re truly sorry to hear about the issues you’ve encountered with your recent purchase. We understand how frustrating it can be to receive items that don’t meet your expectations.
I want to clarify that the condition definitions for the marketplace can be found at the bottom of the auction page for that particular marketplace. For this particular marketplace, it has this to say about A/B condition, "It is also not uncommon for members to return merchandise to Costco after it has been tried. Reasons for return include shipped in duplicate, buyer remorse, wrong size, color, damage during shipping, wrong item, didn’t need, didn’t work, missing part, or no reason given. After receiving from a warehouse, the Costco Returns Depot conducts a visual screening, but does not test items before determining Grade. Expect that some percentage of items may be damaged, torn, missing parts, missing manuals, or otherwise incomplete/non-functional.""
We recommend considering these potential issues when bidding. Additionally, we have a dispute process in place to address concerns, though we cannot determine the eligibility of your case without further details.
Thank you for your understanding, and we appreciate your feedback as it helps us improve our service.”
"As always friendly , courteous and gets the problems taken care of..."
“Thank you so much for the fantastic 5-star review! We’re thrilled to hear that you find our site great and that our team’s friendliness and problem-solving skills have made a positive impression.
We truly appreciate your continued support and kind words. If you need any further assistance or have any more feedback, don’t hesitate to reach out.”
"Ananada was very helpful and quick. "
“Thank you so much for your review and thanks for being a customer! We’re delighted to hear that Ananda was able to assist you effectively and promptly.
We appreciate your feedback and are grateful for your continued support. ”
"Great customer service, wonderful experience. Best auctions out there. Very impressive and I am so very grateful."
“Thank you so much for the amazing review! We’re thrilled to hear that you had a wonderful experience with our customer service and found our auctions to be the best out there.
Your kind words mean a lot to us, and we’re grateful for your support and feedback. It’s great to know that our efforts have made such a positive impact on your experience.
Thanks again for being a valued customer! If you need any further assistance or have more feedback, please feel free to reach out.”
"I like their customer service and you can get some good deals on pallets here"
“Thank you so much for the 5-star review! We’re delighted to hear that you’re enjoying our customer service and finding great deals on pallets.
Your positive feedback means a lot to us, and we’re grateful for your support. ”
"Thanks a lot for helping me out with my creating account to start bidding with bstock
"
“Thank you so much for the great review! We’re glad to hear that you had a smooth experience creating your account and getting started with bidding.
If there’s anyone specific from our team who you’d like to recognize for their help, please let us know so we can make sure they get the credit they deserve!”
"I bought shoes and everything of low quality, same sizes, they couldn't be sold easily and the makeup was expired.
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“I’m really sorry to hear about your experience with the shoes and makeup—it’s certainly not the standard we strive for on our platform. This isn’t the experience we want our customers to have, and I understand how frustrating it must be.
We work hard to support thousands of small businesses every day with their inventory needs. To address issues like this, we have a dispute process that might help recoup some of the money from your orders. Additionally, our team is here to assist you in finding products that better suit your needs.
I also want to let you know about our new B-Stock Blue program, which offers an enhanced experience compared to our Supply Marketplace. You can search for those in our new search function. We hope you'll give us another try. ”
"I am very pleased to do business with you"
“Thank you so much for your 5-star review! We’re delighted to hear that you’re pleased with our service. We truly appreciate your business and are happy to be working with you. If there’s anything more we can do for you, just let us know. Thanks again for choosing us!”
"Eder was the representative I spoke to and he was very patient with me and took the time to explain the process of shipping timing from amazon and now i definitely have a better understanding of the process. Very good conversation and i appreciate that as a b-stock loyal customer. Thank you so much eder and the entire b-stock team. "
“Thank you for your wonderful review! We’re thrilled to hear that Eder was able to provide you with clear explanations and a great experience. We truly appreciate your loyalty as a B-Stock customer and are grateful for your kind words. We’ll be sure to pass along your thanks to Eder and the team. If you need any more assistance, we’re always here to help. Thanks again for choosing B-Stock!”
"the bidding went fine. after winning the bid. i contacted b-stock several times. could not get any updates. shipping took for every. won 4 bids so far. everyone the shipping companies and bstock failed to inform me of dates and time. the one showed up with no notification, the next took over a month to deliver. then there was items missing off the load. the next had several appointments for delivery, then the truck never shows up, no call or anything. then had to reschedule. im a small business. i don't have shipping personnel on hand. so i have to bring in outside help. so when the truck shows up without warning, or dont show at all. I still have to pay the help, for nothing. loss of revenue. "
“Thank you for taking the time to share your feedback. I’m truly sorry to hear about the issues you’ve faced with communication and shipping. This is not the level of service we aim to provide, and I understand how frustrating this must be, especially for a small business like yours.
We are currently looking into the problems you’ve described and will work to address them with our shipping partners to ensure that better communication and more reliable service are provided moving forward. Your experience is important to us, and we want to make sure it improves.
Thank you for your patience, and we appreciate your understanding as we work to resolve these issues.”
"Ordered a truck load of appliances and they ‘forgot’ to put the appliances we specifically bought the load for, then wouldn’t refund the real amount we should have received, we also had to pay shipping for 1/3 less appliances, terrible experience "
“Thank you for sharing your feedback, and I’m really sorry to hear about the issues with your truckload of appliances. We understand how frustrating it must be to not receive the items you specifically bought the load for and to face discrepancies with shipping and refunds.
We’ve checked and verified that a dispute was filed for this order, but it was not related to missing items. We’re committed to resolving this situation and ensuring you get the resolution you deserve.
We appreciate your patience and would like to work towards a satisfactory solution. If you have any additional details or concerns, please let us know so we can address them promptly. Thank you for bringing this to our attention.”
"I recently had the pleasure of dealing with B-Stock customer service, and I have to say, the experience exceeded my expectations! From start to finish, Ananda service was outstanding, and I couldn't be more satisfied with the support I received.
A special shout-out to Ananda, who went above and beyond to ensure my concerns were addressed promptly and professionally. Her attentiveness, patience, and willingness to help truly made a difference. It's rare to find such dedication in customer service these days, and Ananda deserves all the praise!"
"Shelbey answered all my questions and more. Great experience as always"
“Thank you so much for your fantastic review! We’re thrilled to hear that Shelbey provided you with excellent service and answered all your questions thoroughly. We truly appreciate your continued support and are glad to know you had a great experience. Thank you for being a valued customer, and if you ever need further assistance, please don’t hesitate to reach out!”
"Awesome! Good service from bstock"
“Thank you so much for your positive review! We're delighted to hear that you had an awesome experience with B-Stock and found our service to be good. Your feedback means a lot to us and motivates us to keep providing excellent service. If there is anyone you want to callout as really offering you exceptional service, please feel free to update your response so we can reward them accordingly. If you ever need assistance or have any questions in the future, please don't hesitate to reach out. Thanks again for your support!”
A rep from B-Stock, BStockGary, has responded:
“Thank you so much for the fantastic review! We’re super excited that you found us and that you’re enjoying our customer service right off the bat.
We wish you had known about us sooner too, but we’re thrilled to have you on board now! If you need any assistance or have more feedback, we’re always here and ready to help.”