"some of your sellers inflate the shipments prices but also send a very bad inventory"
"Most orders have been on . When and if a problem arises, the support team is right on it. Polite and very helpful. Situations handled in a very timely manner"
“Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that most of your orders have gone smoothly, and even more so that our support team has been able to assist promptly and politely when any issues have come up. Providing timely and helpful customer service is something we truly prioritize, so it’s wonderful to know that’s been your experience. We’re grateful to have you as a customer and look forward to continuing to support you. If you ever need anything, don’t hesitate to reach out! ”
"Here’s a review you can use to highlight your positive experience:
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"I had a fantastic experience with B-STOCK! Unfortunately, my item was initially delivered to the wrong address and got lost. However, when I contacted customer service, they were incredibly understanding and efficient. They promptly credited me the full refund without any hassle. Their commitment to customer satisfaction is truly commendable. I highly recommend them for their excellent service!"
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“Thank you so much for sharing your fantastic experience with us! We're so sorry to hear that your item was initially delivered to the wrong address and got lost—that must have been frustrating. However, we're thrilled that our customer service team could step in quickly and resolve the issue with a full refund. It's wonderful to hear that you found the process efficient and hassle-free. Thank you again for choosing B-Stock!”
"We ordered a scratch and dent appliance load. 12 out of 38 items were not as described. They showed heavy signs of use with food and mold on the inside. 7 of the refrigerators had compressors not cooling. A mediator contacted us. Costco refused any resolution bc items were purchased scratch and dent. Not sure when heavily used items with food and mild and dishwashers with heavy use and corrosion are considered scratch and dent. Very very disappointed in Costco and Bstock. "
“Thank you for taking the time to share your experience. We're sorry about the experience you had with us and wish there was more we could have done. We understand how frustrating it must have been to receive products in such poor condition.
Please know that we provide feedback like this directly to the marketplace, and we bring these issues to their attention when we see patterns with specific facilities. We take these concerns seriously and hope to drive improvement in the future.
In the meantime, we’d recommend checking out some other marketplaces for appliances, including Home Depot, Lowe's, Walmart, GE, Almo, Best Buy, and NFM, as they might offer loads that are more in line with what you’re looking for.”
"I've won several auctions on BSTOCK and they allow their sellers to use the vaguest descriptions of their auctions so when you win, the seller can send you a bunch of useless junk just because the title has the words "and more" in it. Sellers are allowed to post pics of things that aren't actually in the auctions while not making a manifest available. BSTOCK with harass you and send threatening emails if your bank makes an error on a payment and will continue to harass you after you fix the issue the next day. I have not had a good time with BSTOCK but that's just me. You may think it's the best site on the web"
“Thank you for taking the time to share your experience, and I’m truly sorry to hear that it has been a frustrating one. We understand how vague descriptions and misleading auction listings can feel like a breach of trust, and we appreciate your feedback. Please know that we take this seriously and actively share such feedback with our sellers. We do remove sellers from the platform if they violate the standards and trust we aim to maintain.
You can also help improve the platform by leaving reviews of sellers directly on the Supply marketplace. Additionally, our Buyer Assistance team is here to help you find inventory from other marketplaces that may better fit your needs.
We’re also sorry to hear about your payment experience. It’s certainly not our intention to cause any additional frustration, and we’re always working to improve communication. ”
"I'm new to B-Stock, and I have to say, their customer service is excellent. Angelina from the customer service department has been extremely helpful. She took the time to understand my situation and resolved it quickly. They're not just copying and pasting answers from a script."
“Welcome to the B-Stock family, and thank you so much for your amazing review! We're excited to have you with us! It's fantastic to hear that Angelina from our customer service team made such a great impression. We pride ourselves on providing personalized support, and we’re thrilled Angelina was able to help you with care and attention—no cookie-cutter responses here! We’re here to ensure you have the best experience possible, so never hesitate to reach out.”
"This is my first time dealing with Bstock. I wish I know them for long time before as a new customer, I discover that they have the best customer service "
“Thank you so much for the fantastic review! We’re super excited that you found us and that you’re enjoying our customer service right off the bat.
We wish you had known about us sooner too, but we’re thrilled to have you on board now! If you need any assistance or have more feedback, we’re always here and ready to help.”
"My last auction i purchased generators which they supposed to be A/B condition but 4 of them not working ,missing parts and very mess."
“Thank you for sharing your feedback. We’re truly sorry to hear about the issues you’ve encountered with your recent purchase. We understand how frustrating it can be to receive items that don’t meet your expectations.
I want to clarify that the condition definitions for the marketplace can be found at the bottom of the auction page for that particular marketplace. For this particular marketplace, it has this to say about A/B condition, "It is also not uncommon for members to return merchandise to Costco after it has been tried. Reasons for return include shipped in duplicate, buyer remorse, wrong size, color, damage during shipping, wrong item, didn’t need, didn’t work, missing part, or no reason given. After receiving from a warehouse, the Costco Returns Depot conducts a visual screening, but does not test items before determining Grade. Expect that some percentage of items may be damaged, torn, missing parts, missing manuals, or otherwise incomplete/non-functional.""
We recommend considering these potential issues when bidding. Additionally, we have a dispute process in place to address concerns, though we cannot determine the eligibility of your case without further details.
Thank you for your understanding, and we appreciate your feedback as it helps us improve our service.”
"As always friendly , courteous and gets the problems taken care of..."
“Thank you so much for the fantastic 5-star review! We’re thrilled to hear that you find our site great and that our team’s friendliness and problem-solving skills have made a positive impression.
We truly appreciate your continued support and kind words. If you need any further assistance or have any more feedback, don’t hesitate to reach out.”
"Ananada was very helpful and quick. "
“Thank you so much for your review and thanks for being a customer! We’re delighted to hear that Ananda was able to assist you effectively and promptly.
We appreciate your feedback and are grateful for your continued support. ”
"Great customer service, wonderful experience. Best auctions out there. Very impressive and I am so very grateful."
“Thank you so much for the amazing review! We’re thrilled to hear that you had a wonderful experience with our customer service and found our auctions to be the best out there.
Your kind words mean a lot to us, and we’re grateful for your support and feedback. It’s great to know that our efforts have made such a positive impact on your experience.
Thanks again for being a valued customer! If you need any further assistance or have more feedback, please feel free to reach out.”
"I like their customer service and you can get some good deals on pallets here"
“Thank you so much for the 5-star review! We’re delighted to hear that you’re enjoying our customer service and finding great deals on pallets.
Your positive feedback means a lot to us, and we’re grateful for your support. ”
"Thanks a lot for helping me out with my creating account to start bidding with bstock
"
“Thank you so much for the great review! We’re glad to hear that you had a smooth experience creating your account and getting started with bidding.
If there’s anyone specific from our team who you’d like to recognize for their help, please let us know so we can make sure they get the credit they deserve!”
"I bought shoes and everything of low quality, same sizes, they couldn't be sold easily and the makeup was expired.
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“I’m really sorry to hear about your experience with the shoes and makeup—it’s certainly not the standard we strive for on our platform. This isn’t the experience we want our customers to have, and I understand how frustrating it must be.
We work hard to support thousands of small businesses every day with their inventory needs. To address issues like this, we have a dispute process that might help recoup some of the money from your orders. Additionally, our team is here to assist you in finding products that better suit your needs.
I also want to let you know about our new B-Stock Blue program, which offers an enhanced experience compared to our Supply Marketplace. You can search for those in our new search function. We hope you'll give us another try. ”
"I am very pleased to do business with you"
“Thank you so much for your 5-star review! We’re delighted to hear that you’re pleased with our service. We truly appreciate your business and are happy to be working with you. If there’s anything more we can do for you, just let us know. Thanks again for choosing us!”
A rep from B-Stock, BStockGary, has responded:
“Thank you for your feedback, and we're truly sorry to hear about your negative experience. We completely understand how frustrating it can be when the inventory doesn’t meet expectations and shipping prices feel inflated. We take these concerns seriously and are always working to improve the quality of our sellers and the transparency of the inventory offered.
We’d love the opportunity to help find inventory that better fits your needs. Please feel free to give us a call, and we’ll work with you to explore options and make sure you have a better experience moving forward. ”