"Refused to ship my order without paying extra money. Proved my card was valid by its authorization, validated the phone number on file with the card, and verified order by voice. I even offered to let them ship to the billing address of the card, but they still refused to send my order. They kept insisting I had to pay $10 additional for USPS even though I provided a shipping address where UPS delivered (which is what I paid for). Bait-and-switch / scam business, obviously."

"Excellent Customer Care, Fast Shipment, Low Prices, Good Products.
"

"After sales service and interest in my problem were excellent. It took some time to sort out but given we were many time zones apart and of necessity delays occurred I never doubted I was getting the best after sales service.
"

"My purchase did not work for me but I was able to get a refund of the purchase price in a reasonable amount of time."

"Although it took a couple of calls to get a response, they were easy to work with and resolved my problem fully."

"Great service! I ordered the wrong part. They helped me get the right one and took back the wrong one. Will order from them again."

"Excellent product,very fast shipment. Good seller."

"I ordered the wrong item: site wasn't very helpful explaining what was what. Accepted my return without fuss, and helped me shop for the right item."

"I purchased two sticks of PC2700 DDR from this scam shop. They were supposedly Samsung brand but looked like some cheapo rip off stuff. The RAM was DOA and have been trying to RMA it now for over a week. They say I need to include an RMA form to send it back but they won't send me an RMA form. They also say the RMA number is only valid for 5 days and they must recieve the return within 15 days. This is impossible because they won't send the RMA form so I can return this. STAY AWAY!! I was ripped of for $78.00 Don't let his happen to you!"

"I am really, really, really annoyed.

The product they advertised when Samsung RAM, when I first got the product I noticed that it wasn't in retail packaging it was just in a plastic bag. Second, the warranty mentioned on the ram was like one of those tags on an item in a grocery store. It didn't look very legit. As I tried to get the product to work I discovered it was DOA. I'm really mad now because the return policy says I will get charged $35, if I am wrong that it was DOA. Or, that if I return the product I will have to pay 15% restocking fee, oh, but that's not it. They don't refund you 15% of what you paid, but rather 15% of the market value of the product which they make lower so that they can take more money from you. Because of my annoyance, I am doing the following things.

1) Going to their office.
2) Filing a claim with paypal.
3) Filing a claim with the BBB
4) Filing a claim with the city in which they are located in.

I'm really annoyed at myself for not checking reseller ratings beforehand, but nobody should be punished by companies that rip people off. "

"I purchased two 1GB PC3200 ram modules from them on ebay and they were dead on arrival. The ebay listing went on and on about how this company values customer service, and that they guaranteed that the ram would NOT be dead on arrival. I sent SEVEN emails to this company asking either for a refund or an RMA number so I could send the ram back. They ignored all of my requests. Currently, I am in the middle of a paypal claim against them. I also intend to file a complaint with the NY Attorney Generals office.

Save your money, buy somewhere else!"

"I ordered a hard to find video card because I wanted to go SLI on my rig, which requires an exact match on the GPU and RAM clock speeds. I ordered through BzBoyz.com via Shop.com and when BzBoyz.com shipped the product they called to confirm my office address. I confirmed with them the exact part number I ordered (because nVidia OEM's a lot) and they repeated the correct number. When I got my product 3 days later, the invoice was correct, but the video card in the box was the WRONG ONE!! It bore the same brand and model name, but the part number was one for a card with a slower clock speed and slower memory, and was NOT compatible. Not to mention the part they shipped cost $138 less than the part I ordered. When I called to return it, they wanted ME to pay the return shipping and charge me a 15% restocking fee, AND only refund the cost of the inferior card they DID end up sending. This is insane. If you don't have the part WHY TRY TO SNEAK IN AN INFERIOR PRODUCT AND NOT SAY ANYTHING?!? Totally underhanded business practice. Shop.com came through on their guarantee and has put in writing they will make BzBoyz.com give a full refund or cover it themselves, and they eMailed me a return eLabel. Shop.com rocks. BzBoyz.com sucks. STAY AWAY!"

"Stay away! Most unresponsive seller ever. Took order and charged me AT ONCE. But never ever delivered or answered any of my many repeat e-mails on the missing items. The many times I tried using the chat-service the response was always something like: "Sorry, our system is down..." For ten days in a row(and I can document that). Good luck that PayPal helped me get my money back. They never even answered or disputed the PayPal case!!"

"I am very dissatisfied with BZBOYZ. The pretest charge is waste of money. both (MOBO + casse/w PS) are bad (why charge customers with pretest). I had to do RMA wasting $50 for shipping to them. Then i got those after 2 weeks. Still not working. I thought i saved money by choosing them. Had i place my order with Newegg or Tiger direct I could saved lot of money and pain.Please save your money and go to NewEGG or Tigerdirect instead of these guys. Even for couple of $$ more you get good product and won't even waste money. Their customer service is so bad. Do not even bother calling them for any help. I will never ever buy any product from them..."

" I am EXTREMELY disappointed in the
very poor customer service that I received from
your company. The service was very slow and
the memory that your website suggested to me
was not compatible with my motherboard. When
I brought this to your attention and returned the
memory for refund, you only refunded $80 on
a $119 purchase price. I will NEVER do business
with your company again and I will spread the
word on the internet about your poor business
practices. This will end up costing you a lot more
than the ~$50 that you ripped me off for.
Tom Fisher MD BSEE
Dallas,TX
"