"Received my item on time as stated….."

"The part I purchased was faulty and I have not received any follow up service to solve the problem"

"Order was shipped and delivered timely. Process was easy and pool cleaner was just as they advertised. Great little machine for our above ground oval pool (18' X 36'). No problems."

"items exactly as promised, delivered fast, and at a great price ... doesn't get any better than that!!!"

"I did not receive what I ordered. It was substituted for a similar product."

"the part # they profess to be the part that I needed did not fit my gasket replacement application. I did not order the wrong part # for I took that part # right from the manual I have. The gasket was not the same gasket I needed. Was not even close."

"Great prices & fast shipping "

"Product was out of stock but they didn't tell me until I called 2 weeks after the purchase, then they disclosed that it would be another month before they expected product to be in stock. I wasted 2 weeks with them and another 2 weeks waiting on another company to supply the product--a month total after I wanted the product. Customer service rep was very unknowledgeable and evasive with his answers. I will not do business with them again, no matter the cheaper cost of their products, nor would I advise anyone else to do business with them. If a product is out of stock, they should indicate that on the website, or at least advise the customer without waiting until the customer calls."

"When i order the pool it was in stock .will didn"t here anything so i call talk to someone about my order they said it was back order.no email to let me know .Not 2 to 3 weeks before i get my pool.."

"Backyard made everything easy. I got the product I ordered in good time and the product itself worked miracles. I would not hesitate using Backyard sometime in the future again."

"Received product well packed with the ordered accessories and the installation manual. "

"I ordered 2 skimmer lids for my pool. After receiving the lids I realized I needed deck rings also. I e-mailed them and asked if they had the deck rings for the lids I bought. They gave me a part number and I ordered 2 of them. They do not fit the lids. They are too big. I e-mailed the person who sent me the part number with the issue and I have not heard anything back from him. The e-mail I sent on 6/28 is below. I would like to get this issue resolved.

Cliff,
I received the Deck Rings and they are too big in diameter for the skimmer lids I bought from you guys. See the e-mail I sent you below.

Al

I just purchased the skimmer lids below from you recently. Do you also sell the deck rings that go with them?

L5R Lid for Pentair Pool Products, (Old Style), 8-3/8 In., White $23.56 x 2 $47.12


Al & Diane Larson

Pinders Resort
On Beautiful Bull Shoals Lake
***-***-****
www.pindersresort.com





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"I received what I ordered in a timely fashion at a price that was very competetive"

"Order was shipped quickly. Have no complaints."

"The order was filled promptly and correctly."