"I ordered a 4 CH BlitzRC Heli plus all add on's available for my husband for Christmas on Dec. 14th. Was assured all items were in stock and would ship within 3 days. Spent 2 days trying to call the company to no avail. Finally spoke with "Matthew" on live chat and was told the item had shipped. I told him UPS had no record of pick up and could I please do 3 day select so the item would be here for Christmas. He stated he couldn't do that as the as the item had already shipped. BS. The reality was the item didn't ship until Dec. 21. with no possible way to get here before Christmas. Item finally arrived Dec. 29 without all the add on's I'd ordered. Got on live chat again with "Brad" who must be the rudest man alive. Explained the situation and he said the item would ship when it arrived at an additional cost for the item and shipping. I wish I'd done better research on this company before ordering. Rest assured I'll never order from this company again and if my card is charged extra I will do a card dispute of the entire order.
Bottom line this is a horrible company that cares nothing about their customers. I would almost guarantee they have no return customers.
"
"I will never order from this rip off company again! I ordered the new MD 500 4 channel helicopter. I read the whole manual, used the simulator on the computer and did everything right! I charged the battery, turned on the transmitter,hooked battery to helicopter and tried the throttle. Nothing happened! So I turned down the throttle and was going over to turn the helicopter off and all of a sudden it took off and hit the ceiling. It came down onto the floor and started smoking and it melted the wire to the helicopter. I spoke to a guy on the chat and he said it was my fault. I told him that it had to be a wiring problem because the transmitter never worked. He said that maybe the transmitter wasn't binded to the helicopter. And I said that it should have been bind because it came fully assembled and ready to fly. All I got from him was accuses and that it was all my fault. NEVER BUY FROM THESE IDIOTS!!! ALL THEY CARE ABOUT IS THE MONEY AND TO HELL WITH THE CUSTOMER!! TIME TO SHUT THESE GUYS DOWN!!!!!"
"I ordered an amphibious rc tank last Tuesday, Dec 5 and have not received a tracking number yet,its the 14th now. I have not been able to get them on the phone after trying multiple times on several occasions to contact them. I was able to talk to a representative who described the item and assured me it was in stock and would be delivered soon. After reading other reviews I am hoping I will be one of the rare customers who will have a good experience, so I will let you know if and when I get this item and how it works. Here's hoping...to be continued. Ok, tank was received Monday, Dec 21. Not opened yet, will edit and let you know if and how it works, check back after christmas. It's after christmas and all i can say is that my son is very happy with this tank. He has had no problems operating it, and all compenents work. I would have to report that the tank is fine. Merry Christmas"
"Banana Hobby = POOR
I will never support this company.
They have poor customer service and have a large lack of knolage for their products.
I made an order on Nov.18,2009
They promised it was in stock and would be shipped UPS with in 3 business days and i would receive it in in 4 days after shipment.
this was a lie.
They sent me a my order receipt and was stated my order was shipped out and on time.
hear it was Nov.29, 2009 and i still have not received my order so i called UPS who stated they never received the order for shipment.
so i go to Banana Hobby's "Live chat support."
Let me first start by saying this was a joke.
I found my self being ignored for long periods at a time, and they kept giving me the run around.
Was not getting any where this way so i called customer support.
This was another joke. I kept getting hung up on (let me assure you guys i an in law enforcement was very professional the entier time) and after the 7th call i was told my item was out of stock but was in stock and would be shipped out UPS today.
You gessed it, another lie provided by the Banana Hobby manager!
When i asked them why they didn't just tell me it was out of stock, send me a email or give me a call and let me know that there was a problem/ out of stock/delay on my order, they stated "we are sorry, its just how it is."
When i Asked them to cancel my order and refund my money, they stopped talking to me and hung up.
Well i finally received my order Dec.11 2009 and not Shipped UPS but oh yes, standard ground US post office! And it was not quality item i purchased/ordered. It was the wrong color and looked a copy (Peaces and parts of others)they just stuck together in a box and put in the mail to push me off.
I will not wast my time with them any longer.
Banana Hobby, i am not going to wast my effort and try to send it back, i will just get the same lousy service from you but dont fret, the fine staff at "Xheli.com" has taken it apon their self to pay your debt! At no coust to me! and by the way, they got it to me in 4 days!
Banana hobby and all their customer support was the worst company i ever had to deal with and i do not recommend them!
Do not wast your time with them guys, go to www.xheli.com insted you will not be disopointed!
Regards,
Roger
"
"placed order have not received it yet.bbb said talk to attorney.waiting for results now.buyers beware.al smith "
"I purchased a F-117 70mm RC model. Upon unpacking and checking, I found one wing control (servo) to be erratic and disfunctional. Upon partially assembling the model and testing controls, I found the transmitter/receiver to be disfunctional.
This model was also misrepresented in their on-line catalog (#1888). It does not have a "fully functional rudder" as was stated. The tranmitter was advertised as a Spektrum and it is not.
After several weeks of contacting support, I have not received a response on these problems."
"Worst website ever to buy a product from.
I had a order on Heli from bananahobby a while back with a 2nd Day air S&H that took them 9 days for me to received and cost over 100+ dollars. And after getting the heli, it was to my amazement to see that the helicopter was not even the one I orders. But an out dated one with the tail end twisted and deform. The transmitter did not work, the receiver did not work, the brush-less motor did not work, the gyro did not work, not a thing work except the batteries.
The guys at Bananabobby have no way of being contact at all, so don't even try it's hopeless. None what so ever, customer services = ZERO. I swear a fat guy behind a computer playing with his RC toys is running this website. The Heli I had order was a 450 size and I swear by GOD's mother herself. The one I got was NOT even close to 300 size.
Well, I manage to fix all the parts by myself and upgraded the parts I couldn't fix. It's beautiful now, no thanks to BananaHobby.com.
So to all the folks out there, thinking about buying anything from this Website. "DON'T!!"
TY for reading and have a nice day from your folks in the armed services.
"
"ordered the 24th of july, got automated reply and tracking #`s and by e-mail, was stated will be arriving by the 31`st july, today after several mins on phone with all ckts busy, finally got reply on live chat line, sorry for delay will get out today should arrive plus or minus one day next wed. credit card was charged the 24th. still waiting, will update review as time goes by. waiting for these planes to order another, from the looks here i may be filing suit!! LATEST IS PLANES ARE FINALLY ON THE WAY, NOW DELIVERY DATE IS AUG. 04, 2009."
"Stay away!!!! horrible shipping practices, they over charge you, and claim it's becauseit's a large box. I finally receive my purchase in 8 days after paying extra for 3 day express, and it has the wrong decal set. ( I ordered a fa/18 model in the jolly roger scheme, and received a navy model) after several emails, live chats, and sending them pictures they asked for to prove I was'nt trying to scam them, they finally said they could'nt get a decal set, but would send me 20 dollars. 2 weeks later I have nothing.
It seems like a minor thing, and it is, BUT they could of taken care of these minor issues easily, and at a tiny cost, but instead chose to ingnore me. Imagine if you have a serious issue."
"Ordered on July 12, 2009 - so far the order has not even shipped! Today is July 25th, almost 2 weeks later. I received no messages. A UPS tracking number just shows that the billing order was received. On the phone they claim a backorder but does that justify a no information policy? The guys in China delivered the item ordered at the same day cheaper and faster (was thee in 6 days).
DO NOT ORDER FROM THESE GUYS!!"
"BEWARE OF BANANAHOBBY.COM
WE PURCHASED RC/HELI BUT RECEIVED:
1. DELAYED SHIPMENT,
2. VERY BAD PRODUCT,
3. NO SUPPORT/NO REPLIES FROM OUR COMPLAINS.
GUARANTEED!!
GUARANTEED ITS A WASTE OF TIME AND MONEY.
"
"Best customer service I have seen in a long, long time. I had an issue with the wing (no fault of the company rather the manufacture). Banana Hobbies ate the cost and promptly shipped me a new one at no cost to me. Great Job! 5 Stars"
"Pleasurable experience. They shipped within the time frame they stated and the item arrived on time and in great condition. Online support chat was friendly and helpful."
"Don't buy from Banana Hobby unless you expect nothing more than terrible customer service, late shipments, and confused employees. My order, placed on May 24th, was not shipped until after the planned delivery date of June 1st. I'm certain that it was only shipped after I made several complaints to customer service (for lack of a more fitting name). It's now June 6th and my order is finally going to be here Monday the 8th. Don't buy from Banana Hobby. A company that does not respect your business shouldn't be allowed to remain in business by the courtesy of those who want their products."
"Don't order anything from Banana Hobby! My son ordered a tank and when it arrived we charged the battery and it did nothing. The lights came on that's it. I spent five strait days trying to get them on the phone and on line. They have horrible customer support. I have waited on hold for over 30 minutes just to get hung up on. The phone rings busy every time and you have to redial for long periods just to get through. I finally got through and was given a return authorization and then they said I would have to pay another $25 to return the bad product! They sent us a $50 dollar tank that doesn't work and now they want another $25 bucks?! Do not make the mistake of ordering anything from this company. It's all cheap product from China and they are a RIP OFF!"