"Avoid this webstie like the plague!!! They promise shipping within three days. I ordered two helicopters on 04/02/2009. One week later they told me it was not available in my color choice.I said ship the alternate color. They did TWO WEEKS LATER. And they only shipped one. It is now 04/24/2009 and I still have not recieved my purchase. They even made me submit a photo of the shipping container to prove that I was not scamming them. Since I was promised the item would ship one week ago I have not recieved a tracking number despite numerous attempts to contact them. Customer service is a joke. Save your money and go to a local hobby shop!!! bananahobby is a horrible company to deal with. "
"I just want to say Bananahobby is A+ in products and customer service !
Here what happened to me. I made a order over a holiday weekend and selected 2nd day air through UPS well by the time the holiday weekend was up my product was going to be delivered in 7 days so I contacted Bananahobby and the refunded me my extra shipping charge. Also I made a different order and when the order arived I was missing a piece so I contacted Bananahobby and they credited my account and shipped the missing piece next day air at there cost!
Now to me that is a company that puts there customers first!!
I have shopped with other online hobby stores and most like ***cough**Xehli** are a joke !!"
"STAY CLEAR OF THIS PLACE. I recieve an R/C Heli that did not work and spend the last 60 days trying to get them to RMA it just for a repair. they rarely answer the support phone and if they do they put oyu on hold for mor than 15 minutes (you are paying for the call). this happen 3 times out of 40+ attempts over 3 days. I didn't wait past 15 minutes, I hung up. Got an email reponse once I threatened with reporting Fraud to Visa, BBB, and this site. Which is where I'm at with it now. Free Lifetime Tech support means to spend a lifetime trying to get support. I filled out Visa fraud claim papers at my bank last week. As a note, my R/C Heli came with the seals broken on the box. so I think it may have been used or a demo. "
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I was led to believe what a wonderful site and ,how great the service and product . To my amazement all was a farse I ordered a Blitz R/C eurofighter 2000 edf (electric ducted fan) radio control airplane. When it arrived the quality was not what I had expected supertough foam fusalage, I don't think so. As for support they have a customer support number and hours of operation, on several occasions I've attempted to contact them to no avail either the number is busy others atempting to do the same or when I did get a ring tone it rang endlessly until I would get disconnected. I was only able to contact them via live chat on their website. My last experience went as follows. I ordered a replacement fuselage for the plane on January 5th and had it shipped UPS ground. I received a confirmation email and tracking number and was scheduled for delivery on the 13th , today is the 14 and UPS says they are waiting for the shipper... er Banana Hobby. When I contacted them via live chat , again not able to get a live person on the phone.........I received an apology and nothing else they would not rush or pick up the charges for ground shipping ..... so beware of false promises made by companies such as this.... "
"These are bogus. I ordered two helicopters, but they only sent me 1. They will not respond to emails, or any other method.
I will have to file a claim with AMEX. Hopefully they can help.
DO NOT ORDER FROM THESE GUYS. IT WILL BE MORE FUN SHREDDING YOUR MONEY AND FLUSHING IT DOWN THE TOILET. "
"My first order from this store. Overall I am pleased with my order and the service provided. Ordered an R/C Tank, its a good quality item and works great. The shipment was good, packaging was fair, item arrived double boxed but with no extra padding just a box wrapped around the box. Everything arrived in good condition. Tracking info was available via order number on website, did not receive email with tracking information. Overall would buy from again.
Update did finally received a shipment notice email w/ tracking info several days after delivery of the shipment."
"For 3 weeks, I have diligently tried to resolve a defective charger for an RC helicopter from Bananahobby.com that did not work out of the box.
I get no responses from several emails. Today all their phone numbers do not work.
I am now trying to return the RC heli now. Wasted enought time on it already. Don;'t know if the Credit card company can help put some pressure on them."
"Purchased two RC planes for Christmas presents; both planes had quality issues out of the box with either broken parts or poor manufacturing. I was not able to finish assembly on either plane. The product is not anywhere as good as they advertise. Pay close attention to return requirements; you only have 30 days. So far I have sent 3 requests for an RMA over the last 11 days. After the 3rd request a few days ago I was sent back an auto-responder reply suggesting it may take 7 to 10 business days to process a return request. So far these folks have been quick to take money and very slow to respond to issues. Unless a major turn around occurs, not likely to order again.
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