"Free shipping takes way too long unless you dish out another 7 or 22 dollars. I've been waiting on my vneck shirts with free shipping for a week. Save your money buy in store or buy from jcrew. "
"I have been a longtime loyal member of Luxe and BR and they continually disappoint me with lost merchandise and extended refunded periods. The sizing is way off and I’m totally confused on what to buy from them anymore as I don’t know what I’ll get. Some of the merchandise even looks moth eaten. Save your money and go to H and M. Better style, more affordable, and higher quality. Sorry Gap stores you finally lost a long time customer "
"Why on earth would it take 8 days for a shipment of one sweater? In the days of Amazon next day and most retailers being an average of 5 days (max), this is just unacceptable. This is the first time I have ordered from them in years and looks like it is going to be the last."
"The shirts were beautiful but we couldn’t buy them.The return service was good.We love banana republic."
"1st , I love banana republic and have been using the perfume W for 30+ years. Now the perfume smells like alcohol, no scent at all not even a hint of the old product. Sad to say bye."
"In today's environment, unfortunately there are criminals, and they are known to hack and steal people's credit card information. I was a victim to such a crime, and to my SHOCK BANANA REPUBLIC DOES NOT HAVE A FRAUD DEPT!!!! I called immediately once I was notified of the fraudulent activity I notified Banana Republic. After remaining on the phone for almost 30 minutes and being passed to one person to the next I finally was sent to the corporate security who managed the building. The gentleman was very nice, but unfortunately he could not do anything, and apologized. However, he stated due to the reorg they have no fraud dept. I called the next morning, again I was passed around for 20 minutes, and eventually was sent to another customer service representative. Again, I was informed that they have no fraud dept, and they could not do anything. IT IS HIGHLY IRRESPONSIBLE & UNINTELLIGENT THAT SUCH A LARGE COMPANY SUCH AS BANANA REPUBLIC DOES NOT HAVE A FRAUD DEPT!!!! "
"Ever notice how Banana Republic online never gives you an arrival time for delivery of orders? Instead you what's termed "shipping" and reads along the lines of 3-5 business days or 2-3 business days or whatever you choose...but these are not delivery times, oh no, they are the lead times BR takes to actually get your order ready to ship. Now you have to add on the actual shipping time.
So if you're paying for faster delivery you're being misled and are actually paying for some sort of weird expedited in-house packaging service. How many times have you ordered with 2 day or 3 days and it takes a full week or more for delivery? Amazing considering how shipping has been reduced to an art-form these days (or close to it)... but not at BR!
Clearly BR is upcharging for supposed rush delivery that doesn't exist (and they don't deliver). No doubt they are saving on shipping (by shipping with a less than premium service) whilst simultaneously making you pay for a non-existent service.
Anyone else have a similar experience?"
"EVER TIME I GO TO THE LOCAL BANANA STORES I NEVER FIND WHAT IM LOO FOR BECA THE ARE UNDER STOCKED AND EMPLO ALWAYS REFER YOU TO ONLINE ORDERING. WELL I DID LAST TIME FRO THE STORE THROU THE CLERK AND MY ORDER AFTER 16 DAYS NEVER ARRIVED. I FINALLY CALLED AND REPRESENTATIVE COULDNT FIGURE OUT THE REASON. SO INSTEAD OF COMPENSATING ME WITH SOMETHING FOR THE VERY LONG WAIT HE ONLY OFFER TO RESHIP IT FOR FREE IN A TWO DAY DELIVERY. IM VERY DISAPPOINTED AT BANANA FOR ITS INNEFFICIENT ONLINE DELIVERY AND THEIR LACK OF COMPENSATION FOR FAILING ON DELIVERING THEIR ITEMS. I SHOULD HAVE GOTTEN AT LEAST EXTRA 50 PERCENT ON THE ITEM I BOUGHT FOR THE INEXCUSABLE DELAY"
"I've joined the BR card members program, and am so pleased with everything that I've purchased. Yes, there is a difference in quality between the Factory and non-Factory clothes, but it helps that sizing is consistent across seasons and years. BR seems to reward its members for shopping there, which I appreciate. Thanks BR!"
"I picked $110 worth clothes at banana republic store at deep valley drive,PV mall, next to movie theater. I paid with $150 gift cards. however, the cashier and manager told me that they could not put the remaining $$ back to gift card and would not give me cash neither. told me to take the $0 balance gift card and go home to wait for a call. I refused. he shut down the machine, and lost all information, even I paid the gift card. he went to another machine, doing return, re-charge, who know what was he doing. long wait..,then he gave me a receipt with $0 balance and my item lists. I told him that, I can't take that receipt neither because with that receipt, I can not return any my clothes since they are different price and did not show that I had paid. I had waited in there over a hour, and get me very upset. The manage told me to leave without my clothes and gift card because they claimed that was the machine problem and not their fault. I exhausted with them, finally, a lady manager redo the transactions. it was very vary bad experience, never go back there again. the manager and cashier were incompetents."
"I buy from BR and Gap, etc all the time. I'm a luxe member so i always get free shipping, rewards, etc. This time though was a bit confusing. I got Embark status and had a "pass" for 2-day shipping. I needed to buy from BR AND gap so i had no way of finding out if I got it ONLY on the BR part or both. I searched all over the site and emails and absolutely no details to tell me yes or no. very frustrating bc i had a 2-day express shipping "pass" and just rolled the dice to see what would happen. Stuff came in 3 shipments! the emails said i had fedex 2day shipping for only ONE shipment. It was the one with the most stuff AND it was both BR and gap stuff, but the others were one item each via UPS ground. Got it by the wed. They need to do a better job of all the offers and make sure you know what you can do and what you are getting."
"I ordered this top in size S and was shocked to receive a Medium. This is useess as it is too large. It is also too expensive to return from my country. Therefore, I am totally disappointed and have serious reservations about purchasing anything here in the future."
"March 2014:
I hate it when companies cancel the orders WITHOUT any notice or email, and this is exactly what happened with my order. One week later I notice no shipping email from them so I go log in to my account and it said cancelled."
"Wasn't a fan of having to create an account (versus a guest checkout), but otherwise the whole shopping experience was great. They overestimated their delivery date by 2 days, but no harm, no foul. They have free shipping over $50, which stays there even after coupons and rewards codes/certificates, etc."
"I really appreciated the ease in ordering with bR. I had to order some pants and shirts for work and found exactly what i was looking for. Not only does br have great stuff but it's easy to navigate through their sister sites, old navy, gap and a few others. check out was a breeze and my items were shipped just as they said they would be. really like shopping with them online!"