"Delivered much sooner than expected, high quality material. "

"The finished product is fine, but the shipping was a nightmare and I was forced to be on the phone constantly with DHL to make sure it made it to my residence. The label, upon review, had incorrect routing information on it."

"Terrible experience! I ordered a banner from them...it arrived with my logo blurry and distorted. I contacted them by chat and email and it took two days for them to respond. Instead of offering to reprint the banner for me, they said it was my fault for giving them a low resolution image and only offered me a 15% discount to reprint it. I had no way of knowing that there was an issue with the file issue because the only proof image I saw looked fine. The banner I received looked much worse than what I saw in the proof I approved. This company ruined an event I had where I needed a presentable banner to display. And what is worse is that they didn't even stand behind their "satisfaction guarantee" and offer to reprint it for me. Avoid this company!"

"Product got delivered on time "

"I am very Impressed with the company. I will definitely recommend Banner Buzz to anyone who are looking for this kind of products. they are my number one now. "

"Designing the banner was easy, shipping was fast, and the product is beautiful."

"I ordered three 2x3 and one 3x5 banner/flag for our volleyball teams for school. I put the order in on Sunday with the clip art I required, and within an hour, I received an email saying my image was low res, and they redid the art (they improved the image) and had me approve the proof. So I approved it and the 4 flags went into production right away. I did have to spend extra for overnight shipping as I needed them within the week. I was scared because I had seen reviews that were not rating this company high, but for the price ($15 for the 2x3 flags) I thought maybe it was worth a shot. The flags came right on time as promised (the following Wednesday). The print was 99% perfect (I noticed an ink dot when looking up close but you cannot see it from far). So overall, I am very happy and would order my banners from them again. And the online chat/support folks are also very prompt and responsive."

"I ordered the flag, indoor banner and table runner and all of the graphics were amazing and the quality of the work and material are awesome!"

"Hi there,

I've ordered a lot of items from BannerBuzz and am shocked by the level of service I received recently. If you look in the chat history and email logs I have to follow up and clarify my orders multiple times before it can be processed.

With a recent order, I approved the design proof with the horizontal logo and did not approve 2 logos side by side and vertical. I sent a photo of the table runner and a photo of the design proof I approved. The representative still asked me to provide more photos when it's clear the design is incorrect in my photo. I believe that if a customer is continuously coming to BannerBuzz for multiple orders that you should trust your customers more. To give me a difficult time for one of my smaller orders seems silly since this would be an opportunity to provide stellar customer service. Instead, I am very unhappy with BannerBuzz and will work with another vendor now.

It seems like the company is growing too fast to provide quality outcomes for the product and the customer experience. When I first worked with BannerBuzz I was thrilled. Almost a year later it's the opposite type of experience. I hope your teams can improve so you can retain more clients.
"

"I ordered 2 banners and 2 stands, paying priority service to receive in time for a 3 day event. All through checkout until the very last page the delivery date stated was on or before Mon 2nd Sept. On the very last page of checkout without any warning that changed to be on or before Weds 4th Sept. My event commenced at 12pm on Weds 4th Sept so I put a note in the booking that I needed these items before 10am on that day (to allow time for collection and set-up) and if that was not possible I wanted to cancel the order and find another supplier. Please let me know if this is not possible my order notes clearly stated. I also verified this with a rep in the online chat.
Fast forward to Weds 4th. Banners arrive but no stands. Great! What use are the banners without means to display them? I call customer service and after a 35 minute call, during which I was put on hold for long periods no less than 9 times, I find out that the stands are still in transit and will not arrive until the next day. (Funny my tracking details indicate the order has been delivered - no reference to a 2nd parcel so basically you just forgot to send them and rather than admit that want to fob me off with a story abut them being separated in transit and now being found). I am again assured they will be with me before the event is due to start on Thurs and refunded the difference in cost between regular and priority shipping ($30) and given 10% off the cost of the stands. Ok not the best compensation for the inconvenience and problems caused but better than a slap in the face.
Thursday comes and goes, still no stands. Now I am really mad. That is now 2 days of my event where I haven;t been able to use the items I purchased at all. Nor did anyone bother to check up or monitor this situation.
It is now Friday. My event ends at 2pm today. Still no stands, and yet more fobbing off and lack of care from customer service when I call. I am absolutely furious.
Absolute worst service ever, and stupid really. I organize a lot of events for one of the biggest companies in the world, and this has 100% convinced me not only to never use this company again, but also ensure that no one I partner with on events does either.
I have been lied to and fibbed off repeatedly, the items purchased have not been delivered when needed despite every effort on my part to ensure that they would be, and customer service have basically fobbed me off, lied to me and washed their hands of the matter the minute the calls ended. How this company is still in business when this is the way they operate I do not know. "

"The banner was high quality and arrived earlier than expected!"

"The title says it all: when I messed up with my product specifications and asked staff to correct it, they fixed it immediately and reimbursed me with the difference (I downscaled my banner), even though I didn't ask for any money back. Everyone I've talked to has been friendly, helpful and quick to reply. Stellar customer service.

My polyester fabric banner arrived in time, shipping was crazy fast (2 and a half days across the ocean!). It came in its own reusable plastic baggie, which is very cool. I did have to iron it before displaying it at the convention but it was quick and painless. The colors on it are absolutely astounding and the image is nice and sharp. The top pocket was the perfect size for hanging it off my photo display. I am 110% satisfied with BannerBuzz and I'll recommend their products to all my artist friends."

"The banner looked great. Great quality & quick shipping."

"Absolutely amazing customer service and product. Would recommend to anyone!"

"The banner was good quality and delivered quickly. "