"I've always bought these books online and like the used books section also. The only thing I don't like is the fact free shipping does'nt apply to the used books."

"The time that I shopped that is linked to this survey, I was extremely satisfied with the customer service within the store. However, I recently had an issue that I called customer service about. After being transferred numerous times and being placed on hold, I was transferred to a customer service agent that was extremely rude. "

"I am never unsatisfied with the service I receive, merely not always satisfied completely due to formatting issues which often detract from the e-book experience."

"I am always pleased to find the books I really enjoy reading."

"Barnes & Noble has never let me down. I have ordered books online and they always arrive on time. Thank you for excellent service and great selections. Pat Mose ****@****"

"Very helpful personal. Must be the family feel when you go in the store. Thanks again Guy's your the best."

"I had a great experience at the store when purchasing my NOOK Simple Touch. The staff was friendly, knowledgable, and helpful. I did not feel rushed at all in making my selection and the checkout process was easy and took no time at all. Before I left the store, they even installed the extra micro-SD card I had purchased and the screen protector film that was one of the freebies offered with the purchase of this model. Very happy with everything and the product works great."

"I purchase nook books alot from the Barnes and Noble website never have a problem."

"I enjoy the convenience and hospitality of Barnes and Noble provides me. Thanks"

"Very easy to make purchases. Quick process. "

"Very satisfied with the exalent service and prompt delivery."

"I have not had any trouble with this."

"I went on line searched for the book I wanted, purchased it, and then saw another book I would be needing for an upcoming birthday and then ordered it too they both came in plenty of time, actually very quickly so what could be better, smoother or easier?"

"When I go to Barnes and Noble, I hate to leave. I often ask , "Why not a 24 hours a day Barnes and Noble. Barnes and Nobles are clean and has a warm and friendly feel to it. I have brought numerous of books with my Nook Simple Touch just by Barnes and Noble allowing me to read samples and in-store lending."

"enjoy and appreciate the quick responses when ordering books on my nook."