"I was very pleased with my ordering experience on 3/23/13 & I have always been very pleased with all my ordering experiences with Barnes & Noble. There sight is very user friendly"
"every order has been delivered immediately. Excellent service."
"Easy to find books that I liked and a great selection!"
"I love all the free books that I download. This leads to some new authors. I have then bought books by these authors."
"J R Ward is a wonderful writer. B&N's order was delivered to my Nook when promised and enjoying both my Nook and the book."
"One of the worst sellers I've dealt with. Bought CPO tablet from their eBay store. Defective. Returned it on Jan 2 with an official RMA. Now, 11 weeks later, still don't have a refund or even an acknowledgement that they received my tablet (UPS says they did receive it). They've ignored emails and even a USPS letter with documentation of dates. Telephone support is no help. Says they can't trace their eBay sales, and I should wait longer! At the same time I returned the tablet, I returned a cover for it to a different seller. I received a refund for the cover within a week! What is wrong with B&N? (Don't have invoice number, only their UPS tracking number. Do have RMA,will resend to B&N if requested.)"
"I always feel confident shopping at Barnes and Noble, and have never had a problem. Love the fact that they have so much to offer their customers. Knowing they have knowledgeable professionals in their stores is a big bonus, too!"
"very good web site. great customer service"
"Excellent variety, excellent customer service. "
"Hassel free service. Love the one stop shopping in that I can get new, used, or a book B/N doesn't carry at the B/N site!"
"Merchandise arrived on time and in excellent condition exactly as advertised. "
"Not happy that my order took 5 full days to ship out---however then I received my order the next day---happy about that! "
"I enjoy shopping Barnes and Noble online. I like their website. It's easy to navigate and find what you are looking for quickly. I love to just browse to see what is new and what is coming up. I love to read the reviews about books I'm considering buying...and I usually agree with them. Checking out is fast and easy. Keep up the good work."
"Love my nook color. Great graphics, good sound, and the ease of choosing a book, magazine, or new app is so easy. I am building a great library that i can take with me anywhere and read anywhere with or with out a wifi connection. And no back pain because i no longer need a back pack to carry all my books! "
"The sit is very easy to use. I have enjoyed all of my sellections."