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Verified
5/5

2013-04-06

"Love my new Nook! Best thing that I have bought this year. "


Verified
2/5

2013-04-05

"The four books did not come as quickly as promised!

"


Verified
5/5

2013-04-05

"Very happy as always with B&N"


Verified
4/5

2013-04-05

"Customer service from Barnes and Noble, while generally excellent, is often rather impersonal. Solutions to problems seem to come from a list of preapproved options rather than be tailored to individual needs. Reps have little to no room to negotiate or make suggestions. "


Verified
4/5

2013-04-05

"ordered online, fast and efficient."


Verified
5/5

2013-04-04

"It is so easy to order anything anytime with my online account and it was delivered immediately and automatically to my Nook. I didn't have to do anything except click the order button."


Verified
5/5

2013-04-04

"I do a lot of reading while travelling. Barnes and Noble makes it so easy for me to shop online for my NOOK books no matter where I am! I appreciate being able to shop by author, title or genre. Check out with PayPal is a great plus too!"

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Verified
5/5

2013-04-04

"all on-line companies should be this good"


Verified
5/5

2013-04-04

"I use Barnes and Noble for Nook purchases and have always been satisfied with the service"


Verified
5/5

2013-04-04

"Downloads are always quick and easy. When any problem arises I take my Nook into my BN and they always help me willingly. I love my Nook."


Verified
5/5

2013-04-03

"My experience with NookHD+ and Barnes and Noble has been awesome! I love books and this is a great way to get them at fair prices and save shelf space in my small humble home! Customer support is courteous, friendly, and helpful as well. A big plus! Thank You! Wouldn't mind seeing more clean, appropriate, God and family friendly content while I shop though, just a suggestion as I am sure I don't stand alone in this opinion. Thank you and God Bless!"


Verified
5/5

2013-04-03

"I always have a great experience when shopping with Barnes and Nobles."


Verified
5/5

2013-04-03

"Just really great. The people were so helpful."


Verified
5/5

2013-04-03

"It is always quick and easy ordering nook books online and having them in just about an instant. Never any hassel or problems."


Verified
5/5

2013-04-03

"I can always depend on Barnes & Noble to deliver my books, ebooks, and anything ordered online on time and in great condition. I have been enrolled in their membership club allowing me discounts and free shipping for a number of years, along with owning the Nook since it was introduced. I always recommend Barnes & Noble to my family and friends. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A