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Verified
5/5

2013-03-20

"was greatly satisfied. I have no complaints what so ever."


Verified
5/5

2013-03-19

"Very friendly and enjoyable."


Verified
5/5

2013-03-19

"As always B&N delivered exactly what I wanted and in a timely manner"


Verified
5/5

2013-03-19

"Barnes and Noble has certainly been very good to me since I got my nook. :)"


Verified
4/5

2013-03-19

"I was recently in a Barnes and Noble store and tried to purchase a charger for my Nook Color, cord and plug. They did not have it in the store and could not order it. They had the one for the Nook HD. Looks like they are trying to force customers to upgrade."


Verified
5/5

2013-03-18

"I called in about the amount charged to my bank account and was surprised at how fast my call was answered and I got the answer I was hoping for. I love the opportunity to buy ebooks!!! Wonderful site."


Verified
5/5

2013-03-18

"I am always very happy with all my nook purchases. They are easy to do business with. Most books are a decent price and quite a few free that are pretty good also. "


Verified
5/5

2013-03-18

"Love B&N and everything is so efficient! "


Verified
5/5

2013-03-18

"Always a good customer experience."


Verified
5/5

2013-03-17

"I was very satisfied with my purchase from Barnes and Noble."

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Verified
5/5

2013-03-17

"I was not that familiar with Barnes and Noble until my children gave me a Nook two years ago for Mother's Day and I have been ordering Nook books ever since and have also stopped into the stores and made purchases. It is pretty easy to order a Nook book and be able to read it about 30 minutes later. I love my Nook and working with Barnes and Noble has been great!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2013-03-17

"Barnes & Noble is a great and easy value."


Verified
5/5

2013-03-17

"I have been please with all of my purchases from B&N"


Verified
5/5

2013-03-17

"Merchandise arrived in a timely manner in expected excellent condition."


Verified
5/5

2013-03-17

"wonderful! I'm always happy with Barns an Noble Have not been let down yet.
"