"I have always had a good experience with B&N. Only on one occasion was it not however and I purchased a book by accident. Partly my fault, should have checked a little closer"

"Love the store...love the books....cafe....and nook books.
But wish you would put some better books on your daily sale.
Keep up the good work!"

"What I read about the different Nook models was spot on; therefore I selected the perfect unit for my needs. The price was good and delivery was on time. What more could I ask for!"

"Far too many times I have ordered the Nook of the Day and gotten stalled without completion. I was told that it's possible too many orders were slowing the system. If I found time to attend to the order again, it might happen as it should, or remain stalled, and sometimes I forgot to return. I'm not sitting at my computer all day with nothing else to attend. I may be retired, but I do have very active and involved days and weeks, with much more commitment than to be a computer vegetable. Other than that clog in time, this is a great means to trying new reading matter, and deciding sometimes to add a paper/hard copy title, as I much prefer "paper" in my hands. "

"Love my nook hd. Love how easy it is to get my books."

"I bought an Ebook for my Nook app. It was fast and efficient. I paid, then it's already there on my Nook. "

"I have never been disappointed with reseller purchases through B&N. It's a wonderful convenience to have access to these reliable resellers when B&N doesn't have the item(s) I'm looking for in their own stock."

"The store is not reliable and they are not accountable for their mistakes. I was supposed to get a book within 3-6 business days - I've got it after 8 days. When I've called them the customer service personal said that the only thing he can do is to offer me a refund. Because I needed the book urgently for a course I'm taking I had no choice but to drive 1 1/2 hours each side to get the book from another place. After a few days when I notice that I didn't get the refund, I've called them again, at that time I was told that They're not going to refund me and that if I want a refund I should contact their books distributor "Market Place"... I spoke with a supervisor and told her that since I bought the book from them I think they should take the responsibility not someone else but it was in vain. "

"Items were delivered quickly and in expected condition. It was also nice to be given updates on the shipping status via email and to be able to track the delivery."

"I have a Nook app on my laptop desktop. It has 33 ebooks, including a few boxed sets, of which I've read most. B&N is user friendly for browsing and downloading. It is a great way to organize my library fashioned to suit me."

"Love my new nook, very happy with it."

"I've purchased books for use on the Nook I received as a Christmas gift. I have been pleased by the quality of the digital products, the speed with which they have been delivered, and the ease of purchase."

"The website was easy to navigate, I easily able to find what I was looking for."

"Book was much cheaper than at the college bookstore!! Thanks!!!"

"I love my NOOK. I read books and play games. The color is spectacular. I would recommend the NOOK to everyone."