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Return/Replacement policy:
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4/5

2003-08-07

"I ordered a External Firewire 80 gig hard drive for my laptop. When I received my drive I noticed that the cable did not fit, and upon returning to the customer service portion of the website I noticed a warning that an additional cable would be needed for laptops. The cable was only $10, but it would have been more considerate to put this warning by the actual product (I could have ordered both at the same time instead of waiting). Other than this I received everything in a timely manner and in good condition."

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1/5

2003-07-30

"Needed a replacement drive pronto. Web site said item was in stock and available for delivery next business day. At end of next business day I contacted Bason to find out where the drive was. They said it was backordered.

I will not place any time sensitive order with Bason again.
"

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Overall quality of the company
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Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
N/A
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
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Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
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Web site being easy to use
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5/5

2003-07-24

"Gave them a negative review in the past. They have since impressed me with their prices and desire to make things right. Overall I'm very impressed.

I've ordered a tape drive and tape media from them. So long as you remember that free shipping is only available for singleton orders you'll get an unbelievable value. And when they do charge shipping it's not outrageous.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall technical support
Resolving problems
N/A
Being knowledgeable
N/A
Being easy to reach
Being trustworthy
Making decisions on their own
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-07-24

"Great service. Will buy from again, shipping prompt and great customer service n replacement items."

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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-07-24

"Wonderful service. Fast shipping. Great products, as described, in working condition and/or new.

Fujitsu 36gb 10k U320W SCSI hard drive

Overall, very pleased with my purchase and look forward to doing business with Bason Computer in the near future. Thanks!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-07-18

"Very fast service, order at 2pm, phone call at 3pm, about a wrong credit card number. delivered next day. Excellent!"

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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-07-18

"VEry happy with this purchase. Bason was on time with delivery, and very cooperative about my need to exchange the internal tape drive iI purchased for an external one. People were friendly, reasonable, and helpful. Price was very good also."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-07-18

"Product was as expected. Price was good. I chose the lowest class of shipping (free), and the product was at my door at 9:00 am the next day via UPS."

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N/A
Is trustworthy
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Likelihood of customers making future purchases
Likelihood of customer recommendations
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5/5

2003-07-18

"Second purchase from Bason Computer. No problems whatsoever.

Will buy from them again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-07-18

"I have bought from Bison twice now and each time
there has been no problems.
They give good fast service and have good communications.
I will buy from them again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service being trustworthy
N/A
Customer service resolving problems
Customer service being easy to reach
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-07-14

"60 gb external usb 2.0 hard drive came DOA. Called tech, got new unit immediately. Works fine, great price, and good customer service"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-07-08

"First tape drive didn't work and the second stopped after a while but these problems were taken care of. Just received a brand new tape drive, and received it very promptly. These guys are great."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
N/A
Overall technical support
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
N/A
Resolving problems
Overall customer service
Customer service being trustworthy
N/A
Customer service being knowledgeable
N/A
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
N/A

5/5

2003-06-29

"Great seller! Was open to alternative pricing! Fast shipping!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
Is easy to do business with
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Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-06-26

"Very good company to do business with. These people really do appreciate your business. If you want fast efficient service; this is where to go!! Thankyou Bason for your fast shipments. Kirk "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-06-24

"I just bought 2 Ultra 160 SCSI hard drives From Bason. They had a great price on the drives, fast fair priced shipping and the drives are new super fast very quiet."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site reliability
Web site being easy to use
Speed of web site