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5/5

2003-06-23

"I bought a few hard drives, one was a dud, bason sent me a replacement in a good short order. I am very pleased with the price, and drives and would recomend the company to anyone now as my #1 Source of HDs and other items. You cant beat the prices and I know because I scoured and the deal was amazing. It still leaves people I know in awe!

Vincent
"

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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
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Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
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Web site being easy to use
Web site reliability

1/5

2003-06-21

"The drive I received was defective (excessive write errors on brand new media). The replacement I received was also defective. This, combined with a paltry 30 day warranty and the fact that these are Dell overstock drives (thus with no manufacturer warranty) makes me quite leary."

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Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
N/A

5/5

2003-06-20

"Very good company to do business with. They have great prices and very fast shipping. I will do business with them again soon."

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Value the company offers
Is committed to quality products and services
N/A
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-06-20

"Good price, professionally packaged, prompt delivery."

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Is easy to do business with
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-06-20

"Great price and reasonable shipping. Product came exactly as described. Would not hesitate shopping with them again. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

4/5

2003-06-19

"quick service, reliable product, freindly, helpful"

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Is easy to do business with
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Is committed to quality products and services
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-06-19

"Prompt delivery and good prices. I was also pleased with the technical assistance I received when I couldn't get the product to work for me."

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Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

jch
5/5

2003-06-19

"Service was excellent and shipping was extremely quick. I had a little problem getting my ethernet card to work but it seemed to be a problem with my computer. I run Win98 and had to use a Win95 driver for some reason. Customer service was very patient and considerate during my multiple calls.
Thanks so much!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being knowledgeable
Resolving problems
Making decisions on their own
Being easy to reach
Being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-06-19

"Excellent service, product as advertised, shipped promptly.
I will do business with Bason again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-06-19

"Great product, great service. Everything on time and as advertized. This is my second purchase from them - the first was just as good."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
N/A
Delivering products damage free
Being updated on the exact date the delivery was sent
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Overall customer service
Customer service making decisions on their own
N/A
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
N/A
Customer service resolving problems
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
N/A

5/5

2003-06-19

"Service was Great, the price was on point.....
Great Reseller!!!! Will use Again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-06-18

"Excellent prices, Fast shipping - A pleasure to do buisness with. I will order again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-06-18

"Wonderful fast service! I had to call for technical issue and they were just as helpful. Thanks!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-06-18

"Great company, fast service. A++ "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

vts
5/5

2003-06-18

"Best prices around!!! Great deals Bason, easy finding products, great pictures!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Speed of web site
Web site being easy to use
Web site reliability