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5/5

2003-06-18

"Convenient online ordering. I selected this company because they had the best price for what I was looking for (a second hard drive). I was pleasantly surprised to find the good warranty, courteous staff, and quick response."

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Value the company offers
Is easy to do business with
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Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being trustworthy
N/A
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-06-18

"Great Price. Fast Shipping. Great service. Will do business with again!"

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Is trustworthy
Likelihood of customers making future purchases
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Overall product shipping and delivery process

5/5

2003-06-18

"Good prices and prompt shipping. A painless transaction. Thanks! "

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Pricing of products and services
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5/5

2003-06-18

"A great experience. The shipping was quick, the product is of excellent quality and the price was unbelievable. I would buy from them again in a heartbeat."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being trustworthy
Making decisions on their own
Being easy to reach
N/A
Being knowledgeable
Resolving problems
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-06-18

"Have ordered twice from Bason. Two Hard drives. Prices were competitive. Both were as advertised. Transaction was smooth and easy. Packaged well and arrived in good time frame. If I ever need another hard drive I will look at their site again."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-06-18

"I purchased a tapedrive backup for a client from this vendor. Bason's prices are competitive, their service outstanding, and I am completely satisfied with my purchase.

I will be using them again; guaranteed!
"

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Overall quality of the company
Pricing of products and services
Value the company offers
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Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-06-18

"Excellent service, same day that the order was placed, the product was shipped, good e-mail follow-up with order numbers and tracking numbers.
Very competitive pricing on SCSI equipment
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-06-18

"Awesome! Purchase went without a hitch. Throughout the purchase, communication was exemplary!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-06-18

"No problems. I had to call them about something, they answered the phone and my question, and I had no difficulty in comprehension."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
N/A
Is easy to do business with
Is consumer focused
N/A
Is committed to quality products and services
Likelihood of customers making future purchases
N/A
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-06-18

"Great shopping experience. Better web site than most. Nice big photos on web site. Reasonable prices. Realistic prices for shipping (unlike every other site I shopped at). Best overall experience of dozens of web stores I was shopping at the time."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-06-18

"Fast service, easy shopping, no problems. Fast service, easy shopping, no problems. Why do I need to fill 50 characters? Pretty bossy."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-06-18

"Service was very good; a positive experience......"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-06-18

"I have made several purchases from Bason Computer.
Each and every one has been a positive experience.
I will continue to buy from them when needed.
On a scale of 1- 10 I give them a 10.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-06-18

"Great hard drive, very low price, incredibly fast shipping. A+++"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
N/A
Is consumer focused
N/A
Is easy to do business with
Likelihood of customers making future purchases
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Likelihood of customer recommendations
N/A
Overall product shipping and delivery process

5/5

2003-06-18

"good service and delivery. would return to purchase additional items from this vendor"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process