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Verified
5/5

2007-10-13

"Got an awesome fishing pole and platic worms. They have everything you need. I like this company."

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Verified
5/5

2006-10-24

"Got a great deal for fishing lures. The package was shipped promptly and arrived in 4 days. I would shop from them again."

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Verified
5/5

2006-05-07

"This is a reputable company with very good customer service, as well as reasonable prices on all outdoor goods."

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Verified
5/5

2004-12-16

"This store has the best service out there. I have ordered fishing poles,lures,baits,waders,line,terminal tackle etc. and have always had prompt delivery. Easy to order items on the website. I even had to send back a combo I didn't like (they have a 30 day MBG on all purchases less S&H) and had no problems getting a refund. They sent a letter in the mail detailing what was returned and how much was credited and the date, which was the full amount less S&H.

To sum it up, excellent site and worry free ordering, good customer service and products, and have good deals too like stretch pay :).

A+++

Mike AZ
"

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1/5

2004-09-30

"Sore had up sale signage early - nothing rang up at prices that were indicated on signage. When I approached them, they say nothing wrong with this practice and refused to honor Michigan's "scanning error" law that allows up to $5 per scanning error in refund. The store manager actually said that she saw nothing wrong with putting up in store sale advertisements early. I have subsequently reported the company to the Michigan Attorney General and the Better Business Bureau. I am working with local television news stations to publicize their unethical practices. While this company certainly has a nice selection, please do yourself a favor and buy elsewhere or bring a calculator if you must buy there."

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Verified
5/5

2004-09-09

"Ordered a Shimano Castaic SF using the 6 month deferred payment plan. Got confirmation of shipment on the 8th I expect the reel to arrive on Saturday...

Well I got it wednesday.... So maybe next time I will go for a faster shipping option....

I wish they had better selection of rods though or at least a store within the central texas area...
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Overall customer service
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Customer service being easy to reach
N/A
Customer service being trustworthy
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Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use