" i got a gift card for my birthday and when i went to the store to use it everything i wanted to purchase was either over priced or out of stock after talking to a store clerk he suggested i order whatever i want on line -- this i did unfortunately what i wanted was out of stock also but the problem is they do not tell you its out of stock until after you enter your gift card number which in my case meant i have to wait a week to ten days for another gift card to come in the mail what a racket i just wanted to share the bait and switch and crummy way this company does business i after getting rid of this card Will never do business with this company again "

"I bought a single item from the online store and after two days I received an email stating that my order was being cancelled because the product is no longer available for purchase.I went online to see if I could find a comparable item to purchase and was shocked to find that the item IS available but under a different SKU and at a higher price (Same product description/color and everything).

I contacted Customer Service via their online chat service and spoke to Bryan who was not at all helpful.

He offered me a 10.00 store credit.I declined the credit as I will NOT being doing business with a dishonest company!"

"Wow, what a horrible website experience. Ok, I ordered two items yesterday. The webpage does not allow you to review the order before processing it. So, there was two of one of the items. Please note my billing address was correct, but the shipping was not. I called and the girl removed the extra item. I received no confirmation on the change until today. It stated the items have shipped, but now both my billing and shipping addresses are wrong. Called today and she said "it already shipped, is there anything else I can do for you". I said no. However, I was thinking you already did enough. Hunting trip in 17 days and I somehow feel my order is not going to get here as the UPS guy will be in the WRONG Town!"

"I placed an order with Bass everything was in stock. Over the next two weeks I got emails sent to me saying out of stock after they charged my CC. I got my order the day before I left on my fishing trip even though I placed the order 3 weeks in advance.
When I called for customer service they said call a shop. The shop had zero interest in me unless I was coming to the store.
Bass Pro Shop is the poster child for skipping shopping online and walking into a quality shop and walking out satisfied."

"Bass Pro sucks. First of all I purchased a rod from Bass Pro on Hwy. 288 in Houston Tx. and acidently broke the tip before I used it. I took it to the one on I-10 in Katy (still Houston area) and they told me I had to take it back to the store on Hwy. 288. Second, I took my 17 year old son to look at a rifle that he wanted at Bass Pro it seemed like the salesmen were ignoring us. We stood there for over 15 minutes w/o anyone acknowledging us - we left. Third and final visit I bought two reels and asked to have the fishing line put on for free. The salesman said the he could not do it, so I asked to speak to the manager. I told him that I spend a lot of money w/Bass Pro and that I would like to have the line put on for free. He pointed to the policy hanging on the wall and it said you had to spend $100.00 or more to get the line free. I had spent over $100 w/the two reels, but he said you had to spend $100.00 on a single reel. I told him that Academy puts their line on for free whenever you buy a new reel. The manager said he was sorry, but that was policy. I told him that he was telling me to shop at Academy. I had line put on one reel, because I had already paid for it. You want believe this, but I took the 2nd reel (Bass Pro's reel) to Academy and they put their line on for free ( probably because I spend a lot of money w/them as well). I will continue to spend my money at Academy. I believe they really appreciate my business. Bass Pro shop I hope you make it. Apparently a lot of employees are not happy with Bass Pro's management as well. Please read employee reviews @ http://www.glassdoor.com/Reviews/Bass-Pro-Shops-Reviews-E9192.htm"

"Bass pro shops, is a store for people who live the outdoors. I personally have had great experiences at their stores."

"When I first got into hunting, RedHead (Bass Pro's hunting brand) was my favorite catalog. The prices were better than Cabela's. Somewhere along the way Cabela's saw much better success and their selection grew much larger than what Bass Pro could offer, and consequently, their prices were lower due to buying power. I still find the occasional deal with Bass Pro Shops that Cabela's can't touch. I'm sure I will be a lifelong customer because of that."

"I PURCHASED A SHIRT FOR MY HUSBAND. WHAT A GREAT SELECTION THEY HAVE. I WILL CERTAINLY DROP BY THIS STORE AGAIN TO GET MORE. THIS STORE PUTS OTHER OUTDOOR STORES TO SHAME."

"I had been to that store a couple of times before to buy camping gear, such as a portable water filter(katadyn), a knife, and picked up a book which I ordered online. I will not set a foot in that store again because of the following experience I had the last time I went. I wanted to buy a .22LR rifle and after having waited almost an hour to see a salesman, finally my number was called and I asked to see 3 rifles I had read about online. The guy seemed rather careless and not particularly helpful when I asked him about his opinion about one make verses the other, including a problem I had read about with one of the makes. I finally picked the one I wanted. Being a non-US citizen(I'm Belgian), he asked me for proof of state residency, which consists of bills for the past 3 months showing my address, which I had brought with me. He looked at the bills and asked me if they were 'the originals'. I told him that they were printouts and that I've never had originals because I did all my bills online(this is why the USPS may go bankrupt as we advance in the computer age!). He told me that he needed to have 'the originals'. I left.
I had a friend(also non-US citizen) who had recently purchased a shotgun from another shop(in Orlando) also using printouts of bills with his current address - not a problem. After that I went to another major firearms dealer in Miami, picked my rifle of choice(Marlin 60), showed him my printed bills, DL, permanent residency card(green card), and after a background check was on my way with my new rifle. This is how it should be. The purchase price of the rifle was a bit more than at Basspro but it was worth it, and the salesman was pleasant and helpful - priceless. What is the difference between a printout from your own account online and one sent to you by regular mail, I have no idea, and it seems the Basspro salesman didn't know either since he asked me. How asinine."

"i like their store better than their website. in short the store is good - the website not so much."

"my experience with Bass pro shops in the past was fair to decent! The last order I made was for a EZ mount trolling motor bracket. It states "Now you can mount your trolling motor anywhere on your boat" what they failed to say was...it's flimsy,untested,poorly made and if you chose to return it? you may wait until the cows come home to get your money back! I purchased this product in Feb. when it arrived it was already broken...a part fell off when I opened the package. I rigged it up so I could use it and found in the first minute it wouldn't work...in fact I almost lost my motor.
I called and said I needed a RMA so I could return it and get my money back. Today is march 17th and still haven't been issued a refund. I was told everything would be taken care of! never will I buy ANYTHING from bass pro again their service right down to the personnal is unacceptable. I could go on and on about this event but the bottom line is they SUCK! amazon.com puts them to shame they are everything bass pro is not!"

"I have purchased items from Bass Pro Shops for 5 years now. My experience with every order has been first rate.
This order was placed on 4-2 and received on 4-7. The order was correct and well packed.
All orders have been the correct item, complete and arrived in just a few days.
I really like the fact that I can read other users feedback on most items even if that review is bad."

"Ordered a headlamp that was supposedly out of stock, but would be shipped within two weeks. A few days later I get a phone call asking if I want to keep my order, at double the price I paid, or cancel it. The representative claimed that their cost from the supplier had gone up and they couldn't honor the price I bought at.

At least they were nice enough to call, but this was a pretty lame move on their part. I won't be shopping with Bass Pro Shops again."

"I ordered a kayak on 9/2/2009, including payment of $111 for shipping. Having gotten no confirmation and status showing "In Progress", I called and was told the order had been voided because the shipper said the item was oversize for delivery to my house. Helloooo - I guess no one felt it was necessary to call or email me.... Update: Then I find they charged me after all! Called back, now cust svc tells me they re-entered order with a different order # and "corrected" shipping! And still didn't call or email. What an operation! Update: BPS sent an email update with new order number late in day."

"I placed an order with them online, but I called them "FIRST" to make sure it was the correct product and in stock, and they said it was.

Guess what? they still sent me the wrong one, and of course they don't have the correct one in inventory and apparently never did...

Buyer Beware"