"I had a minor mistake on shipping, so the BIAB rep kindly apologized and quickly made things right. Most outstanding service that I have received in a while. We have only had the bed a few days, and sleep is better. We were a little nervous about the quality of online mattress purchase, but the Tranquility is top quality - so far!"
"This mattress is like sending your body to the cloud. Easy to set up and install. It even gets 5 stars from our St. Bernard who has claimed it as her new dog bed!"
"I was looking for a new bed and researched you product. Ordering was a breeze and response in shipping was great. Thank you for excellent experience."
"Much less expensive than TempurPedic, very simple to assemble, and extremely comfortable."
"Great and timely service. Thanks so much"
"I have an sleep by # bed, and I would wake up with back pain. I Love
my Memory foam topper. It is so comfortable."
"Just received my new bed, not ready to make a comment of any kind at this time. Will do so after at least two weeks of trial. I will say the speed in which my order was processed and deliver was excellent."
"I'm confused. One of the main reasons I purchased the bed was because of the claim of it not only was made in the USA but that the foam was made from soy based products.
The "do not remove" sticker on the mattress "under penalty of law" read: MADE IN CHINA with petroleum based products.
Did I receive a fake?"
"very fast shipping, very comfortable bed, we love it."
"Came on time. Packaged great! Watching the utube video was very helpful. Not much out gassing,one day Slept like a baby the second night
So far so good"
"not sure why, but have not received our bed frame yet so haven't been able to open up the bed yet"
"The purchase, delivery and set up process was flawless. So far, the bed has lived up to its reputation!"
"Arrived a day early and in perfect condition."
"the bed I ordered is fine. I was disappointed that you didn't pass on the change of location for a delivery if I wasn't home. as a result the box was left outdoors and would have been rained on if it had done so the two days it sat on my entry deck."
"I am very satisfied with my mattress topper. I think it will get better over time. It had no bad smell at all. It sure helps not having to sleep on my hard mattress! You gave me a receipt date of 11-29-13 but it was delivered 11-27-13! I was so excited that I fell up the porch steps leading the fedex guy in. Good thing I was able to sleep on it that night!
The free pillows could have been stuffed more. One of them is already coming apart at the top. Thank you though.
Vicki
Quinlan, TX"
A rep from Bedinabox.com, BedInABox.com, has responded:
“Hello davekonz,
Thank you for contacting us. The waterproof covers are made in China, but we can assure you that your mattress was made in the US. The cover you have should be made in one of two places, either Lebannon, Virginia or South Carolina. If you would like, please give us a call or email us a picture of the tag sewn onto the mattress, and we can investigate further.”