"They were very helpful when I emailed then that iaccidentally gave the wrong shipping address. They emailed me back within 8 hours and corrected it before the mattress was sent out. The mattress arrived quickly and it sleeps wonderfully!"
"It has only been 3 nights but so far so good."
"My order arrived within 48 hrs. and very happy with my product.
"
"Great service and product"
"I had ordered a new cover for my mattress and changed my address. The cover was delivered to my old address. Fortunately, I know the current owners & was able to contact them and pick it up. Customer service sent me two free pillows for my in-convenience and my fiancée likes the pillows so I guess it worked out. "
"The mattress is just amazing!! I'm sleeping like on the clouds!!! "
"Fit well over the corners. Good depth."
"The bed arrived quickly and was exactly what we ordered. I was very happy with their service."
"Bed In A Box makes it very easy to get what you need. It is a great place to shop!"
"Everything came very quickly. I didn't realize I had to put the box springs together."
"Bed arrived on time. Been sleeping great since it arrived last week. No smell."
"Very good customer service."
"I bought this bed after months of research online. I had a bed that sag in the middle, anytime i woke up i usually have pain on various parts of my body. I have been dreaming to buy a bed that will give me a new experience in sleeping, something soft and cozy, not too soft, not too firm, but should be cozy. That's why i bought your bed, but after sleeping for some days now, i don't seems to see any major difference from my former cheap bed. I still wake up with pains, shoulder, upper back depending on what position i slept. I don't have a specific position i sleep, but sometimes i prefer sleeping on my stomach. But anyway, this bed is not that soft and cozy i would prefer, sometimes it seems it sink making my head a little higher that other parts of my body. I guess my head suppose be that way, but i just feel that i didn't get what i really dreamed of. Am thinking of returning this bed, how can i go about that when i decide to do that or is there something i didn't get?"
"Prompt delivery, very comfortable bed!"
"the bed was late but worth the wait. no more back pain."
A rep from Bedinabox.com, BedInABox.com, has responded:
“Hello umendix,
Thank you for submitting your review. We’re very sorry to hear you are not happy with the mattress. In general, the PacBed Original is a medium firm mattress. We designed it to provide a classic memory foam mattress feel, with contouring and support. All mattresses soften up a bit over time, you you may find that it will feel softer after a couple weeks. We’d love to talk with you and see if we can offer some suggestions to help you sleep more comfortable or help you start the return if you would prefer. Please give us a call at 1-800-588-5720 and we will do our best to assist you.”