"Price is right. Customer support was helpful and courteous. Shipping to Toronto, Canada was fast. Took four business days. Bought the natural silk elegance mattress. The wife and I have slept on it for a week now and have no complaints. It's really comfortable and not hot at all. Probably because the mattress is layered with more fabric, creating a breathable barrier between you and the foam core. From the very moment I cut away the plastic wrap, I was trying to detect an off-gassing smell, of which there was none. Neither I, nor my wife, could smell anything at all. My wife can smell when the laundry is done! I got a king size and this was very heavy. Some may need help moving the mattress in to place, especially if there are stairs involved. My old matress was so bad that it took my lower back a couple of days to adjust to the new one. The same thing has been happening recently when I go away and sleep in a newer mattress in a hotel. A couple days and my lower back is fine. I haven't had many mattresses through out my life, but this on is one of, if not, the best matresses I've ever had. "
"Their reps were very fast to respond with any questions or concerns that I had. Also a great product thus far (even though the longevity of the product is the most important). Great company that I hope to business with again in the future."
"Bed in a Box had wonderful customer service & informed me when I entered an incorrect billing address. The staff was very friendly when I spoke with them and our bed was delivered less than a week after I ordered it. Thank you!"
"This is our fourth bed to order from Bedinabox. They are wonderful. Fast shipping, convenient packaging, easy to assemble and COMFORTABLE. Best quality I've ever found. I never plan to have anything else for myself or my kids. We love Bedinabox!"
"After about six months of research and going in and out of stores to test beds, my wife and I finally settled on BedinaBox based on consumer reviews, and satisfaction levels. We were nervous to order the bed without having tested it first, but in the end we decided to go with the king PacBed Original...you simply cant beat the price. I was amazed by how fast everything went, from shipping to set up, everything went better that I could have anticipated. Our package arrived about two days ahead of schedule, and we had it set up and ready to go in under a half hour. Ive read a lot about the initial off gassing of memory foam mattresses and I can honestly say, other than having that new bed smell, we had zero residual odors. Once the bed was released from the packaging, it does the rest of the work for you so make sure you have it where you want it before cutting it open. As far as sleep quality goes, the only way we can describe it is that its like sleeping on a well-supported cloud. Initially you sink in just enough until finding a nice layer of support afterwards. Our previous bed was a fifteen-year-old full-sized innerspring mattress and box spring that we had been using for much longer than we should have, so increasing the size and the quality meant a lot to us. If youre on the fence, let this be a testament to BedinaBoxs level of quality, and dont trust just my opinion, go to sleeplikethedead.com and do your research, but if its a high-quality memory foam mattress that youre looking for, let me save you the time and effort by saying you need not look any further than BedinaBox."
"Bed was shipped the first business day after order and arrived on the second business day. My wife is extremely happy with the purchase. It comes with a no-hassle 120 day return process as well. Great company, great bed!"
"thus far a great experience with Bed in a Box. Sleeping on the mattress now and a week in all is great."
"We have been unbelievably impressed with everything about Bed in a Box. The customer service was wonderful; they answered every question very professionally. Our bed came and was a blast to open and expand. It is by far the most comfortable bed we have ever slept on and I will definitely be replacing all other mattresses in our house with Bed in a Box mattresses! "
"Emails were always responded to in a timely manner and the order went very smoothly."
"Easy, fast, affordable! The BEST yet."
"I love my incredibly comfortable bed. I'm excited every night to go to sleep!"
"UNBELIEVABLE EXPERIENCE FROM START TO FINISH!!!!'"
"After much research and some helpful advice from BIAB over the phone, I took a chance and recently ordered a PacBed Original mattress (nine inch version), poplar hardwood platform bed, and Regency mattress pad - all in twin XL size. Everything arrived the same day (with a slight delay due to a winter storm slowing delivery a bit). Assembling the platform bed was not difficult and took about 30 minutes. It appears sturdy and of good quality. There was a very slight odor when I initially opened the mattress from its wrapping, but I never really noticed it once the pad and sheets were on the mattress. It's basically a non-issue. I had anticipated that it might take some getting used to a memory foam mattress, as I have always slept on innerspring mattresses. However, it didn't take any adjusting at all. The bed was comfortable from the first night I slept in it and continues to be quite comfortable. I'm very happy with the medium firmness of the original PacBed mattress. As a side/back sleeper, I find the combination of this mattress with the plush Regency mattress pad just right. "
"Very friendly and helpful telephone support. Shipping was very fast and set up was easy. Wish I would have found this product sooner."
"I love the mattress, but I could not sleep on it for 5 days because of the odor & I ordered the pillow, it is much too hard, but I should have checked the return policy for the pillow, so it was my mistake. Diana"