"The website does offer a big selection and very low prices, but the items I received were absolutely the lowest quality items imaginable. This is the kind of junk that ends up in dollar stores, folks. The items ship from Hong Kong, and they automatically deduct 20% from any return to cover their shipping cost, even if they sent you a defective item.
In the end, you get what you pay for, and this junky merchandise just isn't worth the money.
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edit: The company responded that they do not deduct 20% for exchange, which is true. But they do deduct it for a refund if the shipping was free. From their refund/exchange policy at http://www.bestofferbuy.com/faq/2007/12/12/how-to-return-for-exchange-refund/ :
"5. If items are shipped under the “FREE SHIPPING” scheme, a nominal fees of 20% of the product value (as the original postage) will be deducted from the refund."
Also, FYI, here is their return address:
EasyTech Trading Pte. Ltd. c/o DHL Global Mail
3/F, 11 On Chuen Street,
On Lok Tsuen,
Fanling,
New Territories, Hong Kong
Enjoy paying international shipping to return the item if something goes wrong!
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edit #2:
Please also notice that every single 5-star review on this website uses very similar language and makes very similar grammatical mistakes. I believe that this company is working very hard to inflate their rating."
"I have been shopping at bestofferbuy.com for the past one year and have always been satisfied. I have ordered many hardwares and tools for my workshop and it always arrives exactly as it looks in the picture, and has held up to a good deal of abuse!
Very easy to search the site and prices are competitive with other sites on the internet (great place to find good bargains, for business as well as personal). And they ALWAYS ship fast! Most of the time, my orders were always delivered more quickly than expected. I do not have much opportunity to interact with customer service, but I am very pleased with my entire purchase experience."
"I ordered a USB OBD-II scanner from these folks late last month.
The product was excellent for the money; well built and works well, and half the price of something chintzy and less capable from my local retailer.
The shipping and customer service were horrendous. BestOfferBuy.com did not ship my product for a full 10 days after I ordered it. I e-mailed them and asked when it would ship and they said within the next three days. It shipped 6 days after that.
In short, this is a good place to buy something if you want to save $$ and don't need it any time soon."
"Please note their returns policy; even though you received a wrong item they will not give you a full refund nor the returning shipping fee.
The items they sell seems unreliable. I ordered a 110V to 220V step-up transformer. But the model they sent me was Bian Huan SC-21C, which is a step-down converter according to its description written on the box. Amazingly, though, it actually worked as a step-up transformer. So I did not need to replace it, but I don't like the fact that the description of the item and its actual function does not match."
"I found this gem of a website online few months ago when I was in search for cheaper sources of some office equipments. I ordered dozen of equipments from them and my mouth dropped when the order literally arrived a week later on my doorstep! I live in a very small town and my order would probably arrive a month later (since they are based overseas). Surprise, surprise – it arrived just as I ordered. There were no taxes, nor a delivery charge. Product was exactly what I ordered and packed well for shipment. What more could I ask for?
There was another time when I have a problem with one of the items and they accept returns. When they receive the defective unit, they did refund my account and the new unit did work properly. I appreciate a company that is willing to work with customers.
I am definitely a repeat customer. Give them a try and I am sure you’ll be satisfied! Bestofferbuy.com is now on my favorites bookmark! "
"Not recommended. They sell an iPod holder for bikes which is dangerous and broke my iPod (I was using it as recommeneded). iPods do not fit in it properly. The return policy of making me pay shipping and a restocking fee for a product that is designed in such a way that it will not work is inappropriate."
"I shopped at bestofferbuy.com because they had all the sporting equiptment that I wanted under one roof. I had some questions on sizing and the support staff was very informative. Overall, they have provided excellent products and service on both occasions I have ordered from them. They are doing an excellent job and we can't see shopping for the equipment they carry either locally or any other website. Very competative pricing, and fast shipping too. We just love them!"
"My order arrived within 7 days and it was so much cheaper then any one else. While I can make no comment on customer service, they did send us several emails that kept us informed of their processing of our order and shipping, complete with tracking numbers.
I will ABSOLUTELY recommend this online store to any body looking for computer accessories. This is definitely my best experience I've had online in a long time."
"Invoice 14548-1 purchased 7/6/09 from BestOfferBuy.com
Deceptive marketing……
I believe this company puts name brand products out there and then send you generic replacements that they have produced. A RIP OFF!!! I have read of other reviews complaining about the same thing. Product list no web site on the box. It says made in China and lists a generic name and has no addresses or contact info on the box . They are quiet cleaver in how they get you to agree to the substitution but the deception is still there. It took me a bit to get the picture but this is what I think we are looking at.
After many emails they sent me NOT what I ordered, but a replacement however it came with a corrupt software CD or possibly a dummy CD. The CD that came with the product listed great additional software with. However the CD was a mini and I cannot imagine how 11 additional software’s could have been on it . Support always answers me but kept directing me to substitute software which was for the initial product I ordered and said the driver was the same. Hmmmm? As if this product was a knock off of the original but it still did not work and of course none of that additional software that was included in their download. I kept asking for a replacement CD but have not been able after 3 months to get one. Since the product was their obviously generic substitution, there is no way do download correct software or driver from a different website.
It appears this is a pattern. They list a legit product and send their knock off. Weather it works or not is irrelevant since you believe you are paying for a legit product through a series of events end up with their knock off, this is in my book theft.
......
Read your reply again...The link you send for the product you sent me is for the wrong product. It's for the one you did not send. I need the CD for the generic product you sent because it is corrupt. Now if your telling me it is one in the same then you are also telling me the generic is a Kock off.
"
"Delivery free, great product at a great price and prompt. Only deficiency was lack of adequate infomation to make a detailed comparison between products. It was a very easy and smooth transaction. I will purchase from bestofferbuy.com again."
"I ordered a Canon remote on July 23rd. Never received the item. Contacted them and was told the item had been shipped on the same day I made the order. No tracking number available.
Be careful when you buy from them."
"Fast delivery, great product, well satisfied. Highly recommend....Thank you"
"I was pleased at the combination of price and convenience. The order arrived slightly later I have expected but it is not bestofferbuy's fault. However, if they could actually ship the same day if order was received by a certain time, I am sure it would increase customer satisfaction. I believe the shipping process to be very important to most customers with web orders. In general, with excellent service, well informed staff and competitive prices, bestofferbuy will be my first choice and they should be yours too. "
"Good pandora battery for my PSP slim worked well fast post and reliable service will use again"
"Ordered a clock for 16.99. When it arrived, it did not function at all. Contacted customer service to arrange a return, and they insisted that their policy was inflexible, and they would NOT reimburse me for the return shipping (nearly the value of the item), as well as charging me a 20% restock fee because the item qualified for free shipping. It would have cost me more to return the item than the clock cost in the first place.
I will never use bestofferbuy again, and would warn others to do the same."