"please, don't buy any computer or notebook from bestbuy because, their Geek Squad was suck. All about $$$$. I bougth brand new gateway notebook.
After 50 min, my notebook software was down and crush. Next day i took it back for exchanged it, they will charge 15% restocking fee for exchange.It is terrible service......
Then, i ask them for repair it,they want to change me $60 for recovery .But i just bougth 1 day ago, they told me that the software doesn't comes with warraty.
So, what you guys think if you buy a computer without software ,can a computer operate itselve? "

" I am a 53 year old married male, father of six with many years of retail experience. I began shopping at Best Buy "way back" when the first (and only) store in Rhode Island opened. I really tried to become a loyal customer. In fact, I became a Reward Card member when Best Buy charged $10.00 for the privilege of doing business with them. I have had numerous troubles with this store and its personnel (save for one truly caring, remarkable young lady by the name of Melissa). Mostly, my troubles revolved around trying to purchase items that were advertised in the Sunday circular. Note that I said "trying." You see, many times if you do not shop on the Sunday of the ad, it has been my experience that invariably the item is out of stock later within the same week. Rain checks are offered, but what good are they when you have to wait four or five weeks to receive the item that was advertised? Price matching is a battle. You need to make sure you have the competition’s ad with an imprinted start date or you will be told that there is nothing that Best Buy can do. (Note: A truly good store manager will make sure they have the competition’s ad on site if for nothing else than to keep an eye on what the opposition is doing.)

Most troubling, I believe, is the way Best Buy’s staff treats their customers. In my opinion, it seems there is an air of “everyone is a crook” and/or “everyone is out to get Best Buy.” I have been in the Warwick, RI Best Buy store on numerous occasions where I have witnessed that I am not the only one who has concerns about Best Buy’s customer treatment.

A simple Google search, "Best Buy Worst Buy," delivers over 1.5 million hits. The online internet site, ResellerRatings.com gives Best Buy a "2.07/10 Overall Customer Satisfaction Rating” for the past six months and a 1.97/10 Overall Customer Satisfaction Lifetime Rating. WWW.ComplaintsBoard.com brings up pages upon pages of Best Buy customer horror stories. Forbes.com, on February 20, 2008, reported, "Retail stores came in very close to their year-earlier levels, as a big improvement at Macy's was offset by falling scores at Wal-Mart and Best Buy." On February 21, 2008, SmartMoney.com, in an article titled CONSUMER WATCH: Which Retailers Rank Best, Worst In Customer Satisfaction," wrote ”Best Buy's (customer satisfaction) score slid 3%."

In short, I tend to believe that a customer will certainly think twice before shopping at a store where they are given so little respect. I have come to the conclusion that Best Buy is the worst store I have ever done business with. There was a time I would travel out of my way to frequent Best Buy. I really tried to be a loyal customer. No longer! Best Buy, your seemingly low value of your own customers have simply pushed me to go away!
"

"I WILL NEVER BUY ANYTHING FROM THIS COMPANY AGAIN!
The worst customer dis-service ever...they don't tell you that if you pay cash for something, you don't get cash back if it is over $250.00 . The manager at the store was an ass, in fact everyone that I dealt with all the way to corporate was just that an ass. 10 business day to get a check for a cash purchase is just plain tacky and a poorly thought out policy. No where on there returns board is this stated and I don't appreciate being told "what do you want me to do"...how about take care of your customers!
Never again shall I patronize a company that has no problem making thier customers wait for their money.
Perhaps next time someone buys anything over $250.00 they can pay that in cash and give them the remainder in 10 business day."

"I've ordered more than 30 products from this store. I've never had any problems with any returns nor anything else. Great customer service."

"Ordered twice from them and used store pick up and they had it ready before I got their.I have to wait till they run a sale because they are really high priced on their products.I don't shop their much."

"I ordered a $800.00 home theater speaker system that was advertised with a free $450.00 subwoofer.after 30 days on backorder they cancelled the sub woofer that was used to con me in to the purchace. this is a SCAM . DONT BUY ."

"I ordered an Optoma projector(MODEL ezpro 739) december 19th 2004 from bestBuy.com. That projector had a powersupply failure near the end of its 2 year manufacturers warranty. Upon investigation and the looking up my ticket, it was determined that optoma no longer produced that model of projector and did not repair it either. BestBuy.com after much frustration allowed me to purchase a new projector with the cost of the old one deducted and i would simply pay the difference. I payed an additioal aproximate $105 and got a new Optoma projector. Mind you all of this process took a month and was due to the fact that Optoma's only means of customer support is through email. Not even the stellar representative from BestBuy.com's top tier of customer service whose name was Kate could get ahold of them. But i got my new projector and i was happy. A year goes by and guess what. My beloved new projector dies again (different model EZPRO 758and different problem) So i kept all the receipts from the original purchase and the new one. I called bestbuy.com and they said they would return my call in 48 hours. They did not. However, they left me a voicemail on the third day stating that i would have to use my instruction manual to contact the manufacturer on how to repair it. I called them back. The lady handling my case, Helen was at lunch and promptly called me back within thirty minutes. She restated that it was not BestBuy.com's responsibility to repair the projector as it is only covered by the Manufacturers warranty. When i attempted to tell her that i couldnt get ahold of Optoma last time she continued to repeat over and over again that it was not their job or responsibility and that there was nothing they could do since i had not purchased a bestbuy warranty and that after thirty days no refunds or exchanges would be given. I understand the issue here but it is my understanding that in a retail business I have made a purchase from Bestbuy.com not Optoma. I was also insulted about not understanding how retail business works. I worked for radio shack for three years in college and i know that every time a warrantied piece of equipment came back in with a receipt or a receipt we could look up it was our JOB to facilitate its repair or replacement. While i will admit to becoming extremely irate and mishandling the situation with some foul language, words cannot begin to express my loathsome disdain for such action when they solved my problem before. She also told me that my projector was over two years old. I said no it is not. She replied with well it was bought in 2006. And i said yeah December 19th 2006. So apparently they cannot read either. All i really know is they solved my problem before why cant they solve it now ? furthermore why would i want any of the optoma line of products again when all they do is fail despite their attention to design. Not to mention there arent any projectors they carry that even begin to measure up to that one's design or price. What an outstanding way to treat a member of our armed forces, much less your average customer who drops 2 grand on a tv. I wonder if that would happen in the store. can you just here it now " Umm im sorry sir but you are going to have to mail this 300 lb projection TV back to japan for a repair ...." MaximumPC's Watchdog will be hearing about this one as well.

Disrespectfully,
Machinist Mate 2nd Class
Nick Rosato - USN"

"NEVER BUY AT BEST BUY!!! Bought a Sony 40" HDTV (KDL-40XBR2) floor model which the sales person ensured me was like new. It was only slightly discounted. The TV broke after 3 months and a nightmare started to get it repaired. I don't know where to start... Best Buy customer reps don't call when they say to, they don't keep repair appointments, I spent endless hours on the phone, their reps are extremely rude and incompetent (don't listen, constantly interrupt, don't ask the right questions etc etc), I had to take already 3 days off from work to accommodate their availability to repair and no one shows up, the TV is still not repaired... it's extremely aggravating. Once you buy and are out the door Best Buy doesn't care about you. NEVER NEVER BUY THERE!!!"

"I purchased a HDTV for the bedroom from Best Buy in July with a 4-year extended warranty. The dvd player on it gave on January 26 in the middle of a movie day where folks from all over the world were online to watch the same movie. I called that night to arrange service, was told I'd hear back by Wednesday, January 30. I called on 1/31 to learn the status, told they were awaiting factory authorization to return it since they couldn't find a repair service in this area. I received the authorization 2/5, took it to the store on 2/6, calling first since I've been laid up for 2 weeks & didn't want any extra work. Once there, I'm told I have a choice of 1 tv that lacks the "goodies" of the one being returned. I request the manager, who says I can pay extra to get the options. I insist, she begins calling to find me a replacement, disappears numerous times for extended periods. Flaming mad & in pain, I find her "chatting" with the sales gal & a customer service rep & the sales gal whispers "She's right behind you." Yes, ladies, I'm right here & you can at least wait until the customer leaves the store before bad-mouthing her. When waiting for a customer service rep with no customers in line, I'm forced to wait while they chat away in Spanish. I call 1-888-BEST-BUY while all this is going on, speak to Brandon, request a manager & am refused. After 1.5 hours, I am told my replacement should arrive by Saturday so request someone to carry the damn thng to my car; the person must've been in outer Mongolia so I pick up the tv myself & carry it out. I call corp HQ, again being denied a manager. Finally I'm connected to Sang, who manages to not only be polite but give me a $200 BB gift card. I recommend he go train Lupita, the store mgr, in how to deal with customers.

Attempting to wade the corp structure of BB is rather like trying to navigate the switchboard at the UN. While they may get an A for diversity, they flunk customer service or even a modicum of politeness toward customers. This experience has ensured I will buy my big-ticket items elsewhere henceforward & will do my $200 shopping spree online.

UPDATE: I have yet another return authorization for yet another HDTV that went out, receiving it after making an appointment for an in-house service that never occurred. After 1.5 days waiting for said service, I'm told it was an appointment to make an appointment. I will continue with this TV only from Best Buy; as they wasted so much time without compensation, I will never shop there for anything again, only ensure this TV is the most expensive they've ever sold."

"I bought a 42" Plasma TV. In 6 months it began to develop blue spots on the screen. Called the store and they said they would exchange it for another just like it. When I got to the store the manager changed his mind. Forced me to ship my TV off to their repair center in Georgia. TV was gone for 3 weeks. When I got it back, the original box I sent it in was gone, only had a Best Buy "taco" style container which they kept. When I asked about the original box, they said it was thrown away. So I had no container to transport it home in. By the way, they refused to ship it back to my home address and forced me to pick it up at the store. Also the TV had scratches all over it when I got it back. I'll never buy anything other than small items (DVD's & Software) from Best Buy again. "

"Best Buy shipped my online order to the wrong address. When I called to amend this issue they told me that I had to contact the owner of the house that they shipped it to to arrange shipment on my own! Then they denied me a refund! Worst company EVER!"

"I always shop at BestBuy for all of my electonic items. Shopping on online at BestBuy.com is a total breeze. I was looking for a new PS3 game and of course Best Buy had it in stock when Circuit City did not. "

"I’ve been a customer of Best Buy for years and never been “cheated” never! It sound like there is a bunch of wino’s on here….Bo ho!! It’s the “evil corporation” trying to rip you off…blah, blah, blah. "

"Abysmal customer service. Price and selection not as great as online competitors. Seemingly a corporation built up only to take your money... a plan that will work until people finally see for themselves and word spreads.

I figured Best Buy was great, having one of the widest selections of electronic goods of any chain (compared to chains you see in your average mall or shopping center). You figured they grew so big because they followed a business plan like Walmart's, but that's far from the case.

Yesterday I got denied a price match (worth $150). I ordered Jan 9, it came in early (site said it was backordered and scheduled to come later this month). I received it Jan 14 at night. There was a laptop sale launched Jan 28. I worked that night and went into the nearest store trying to get it honored and was told I needed to do it over the phone. So I called with receipt ready and they say I missed it by a day and wouldn't budge. I tried to reason, but they started quoting policy... so I go home and look it up and the wording would have allowed my case to be right and the store was actually supporting my case when I was there... so I attempted to get a refund (I wasn't satisfied with the product anyways), but they said they would charge over $200 restocking fee for an open product.

I initially left a review on the product based on my first impression, but now that I have been working on it for 2 weeks now, I really have begun to hate it and left another review under my main account and a newly made account, but it's no surprise that the review has not yet shown up probably because it was such a well detailed review 2-star review.

I'll never step foot into a Best Buy again unless it was Katrina - New Orleans and I wanted to exact my vengeance on this evil corporation."

"Ordered a LCD Insignia TV online. The shipping was fast. The TV is cheap and somehow looks amazing. Just wanted to say that not all experiences at Best Buy are bad."