"Pre-ordered Halo3 from Best Buy for in store pick up on the 12th. They tried to cancel my order on the 19th so I had to spend 30 minutes on the phone to talk to some foreigner about why they would cancel a pre-order for lack of picking it up.

Went in to the Winston Salem store yesterday to pick it up and was met by some of the rudest employees in retail. They told me Best Buy. com was down so I would have to buy it again at the register. I explained that I had used a Gift Card and that I did not want to buy it again. THey told me there was nothing I could do. I told the girl I wanted to speak to a manager as the waste of time and effort was unacceptable. Some guy in a gray t-shirt that looked like he worked on automobiles came around the corner and told me they would not take my order and I would have to go somewhere else since I told his employees that me buying it twice and not having my gift card was unacceptable.

That is my last purchase from Best Buy. After the way their bum looking manager treated me yesterday I have nothing but contempt for their business. My wife had to spend another half hours on the phone to cancel the order.

In-store pickup is a wasteful joke and their employees go out of their way to treat their customers poorly. I don't think the Winston Salem employees are happy until they inconvenience their customers and make them angry. Their dress code is certainly pathetic."

"I pre-ordered the Halo 3 game for my son back in March so when it was finally released he would have it in his hands. It is now released and we are STILL waiting for it! I was told that I can expect it 4-8 days after the release date! If I had known that I would not have pre-ordered it, I would have just stood in line at midnight with everyone else. I don't understand how Barnes and Noble can get me a Harry Potter book on the date it releases, once on a Sunday, but Best Buy cannot get me a game the same day. Then they tell me that UPS does not handle their shipping, the US postal service does! How crappy is that? My mail carrier will not get out of the vehicle if it is raining! I am seriously disappointed with Best Buy and I will NEVER purchase from them again."

"Ordered online for in-store pick up. Got confirmation e-mail that item was ready. Drove 7 miles to pick up item. Store employees absolutely clueless. Could not find item. Claimed they didn't even sell it at that store. Did not offer a replacement item or any other way to solve their error other than recommend I contact the Best Buy website. Total waste of time. Web site just spit out one of their archived responses to anyone who complains to them. Oh, btw, left about $80 of consumables I had planned to purchase at the time at the front door. Will not do business with Best Buy...ever!"

"The store manager didn't let me pick up the order because I used a virtual credit card. BestBuy.com customer service clearly mentioned that if I use a virtual credit card, I just need to take my order number and ID. I did the same, but store manager rudely refused. On showing the BestBuy.com customer service statement, he said we are not BestBuy.com and threatened to call the police."

"Bought a 22" westinghouse monitor from them for cheap on sale. Did in store pick up. Went next morning and got it. No dead pixel. works 100%. Great service and fast response. Easy to pick up."

"Ordered a new phone online from Bestbuy.com. I accidentally selected the wrong shipping address. When I called in five minutes later to change the address, I was told I could not because the order had already gone to the warehouse. The customer service reps (spoke to Blake)told me this happens quite a bit and was very unappologitic."

"This was one of my most painful online experiences of my life. I repair computers as a hobby for friends and I do allot of computer parts shopping. I usually don't shop at Best Buy but I figured I'd give them a try. I ordered a hard drive and a CD ROM and scheduled them for in store pickup. I was supposed to get a confirmation email in 45 minutes. I waited 45 minutes and still no email. I called customer service and after a few phone calls and waiting on hold they said the request was sent to the store and they could no longer do anything about it. I was told to call the store to check the status. I decided to drive to the store because it was a half hour away. I called the store on the way and I was on hold the entire time I drove they never answered the phone. When I got there the sales manager took my paper work and checked the computer. I was told the Pick Ticket never made it to their store. They found the items for me and told me to go stand in the long line so I could purchase them. I was told they would not pick the items when and if the pick ticket arrived. The next day I get a notice that they did in fact pick the items and charged my card after being told this would not happen. Sorry for my ranting but I will never shop at BestBuy.com again and I will not frequent their stores in person unless I have no other choice."

"Best Buy of Maple Grove, Minnesota (Arbor Lakes Area) is one of the worst for installing car audio. I took my vehicle in on August 22nd looking for advice on what type of speakers would work best with my Truck; a 2003 GMC Sierra 2500HD. The guy in the install bay came out and looked at my vehicle and recommended what he thought would be good.

At this point I had told him that I was considering installing them myself; the “install tech” carried on barging about how he has been installing car audio for the past eighteen years, and stated how great his work was. So with all of this I thought what the hell, I’ll have them install the equipment. This guy seemed to know what he was talking about.

At this time I had decided not only am I going to get new speakers; I am also going to get a decent amp to go along with these speakers. About $1,100 later the “install tech” said that it would take four to five hours to install everything. This was at approximately 11 AM. Around 3PM I stopped by to see how close they were to being done; at this time my truck was still all torn apart, I asked how much longer it was going to take and the guy said about two more hours. I was fine with this.

Approximately 5:30PM I returned, walked into the install bay and noticed four people hovering around my vehicle. At this point I knew something was up! One of the guys said “oh we cannot get your passenger side power window, or door lock to work” at this point I was getting a tad ticked. I walked over to my truck. It was still torn apart, at this time I noticed that the inside door dome light was not working either.

I ended up sitting there and waiting till approximately 6:30PM, at this point I was about to blow steam out of my ears I was getting so mad; I demanded to speak with the store manager. I told him that I wanted my money back for the install fees that they charged me; his response to me was “we cannot refund install fees” and then carried on stating that all he could do is refund some of the money from the products that I had purchased. So at this point I was getting even more upset, I told the manager okay.

Later he comes to me saying that he refunded $80 off the total price of the merchandise that I had bought. (Not even coming close to what I had expected)
After my vehicle was put back together the manager came back out and said to take the vehicle to a dealer and get it fixed and bring the bill back and they would pay for it. At this point I was just happy to get the hell out of their!

Now as I was driving home I am noticing not only are my power window and door lock not working, but the turn signal light in the mirror was not working either. At this same time I found out that my power mirror adjustment did not work as well. Also among all of this my key lock remote no longer works. (The remote on the key chain)

Now today; I drove the vehicle to the local GM dealer here in Minneapolis to get it fixed only to discover more problems due to Best Buy. I notice that my speakers were not hooked up properly; the fade was backwards (Front – Rear) When you would set the speaker to play on the back speakers the front speakers would play music, when you would set it to the front speakers the rear speakers played! At this point I am thinking to myself “What a bunch of crack heads! They can’t even hook up the speaker’s right”

At this point I arrive at the dealership. I explained to the service advisor that I needed to get my vehicle fixed and explained the situation to the service advisor. After they looked at it, more was discovered! Under the hood the protective cover for the main power bar (that connects the two batteries together) was broken; they snapped the protective door off the box. Best Buy never told me anything about this when I picked up the vehicle. The install tech also cut a big two inch long slash in one of the protective rubber boots for one of the major wire harness between the cab and the engine compartment. This explained why I was hearing more noise from my engine; quite annoying! The service advisor stated that this was not good, due to the fact that moisture would come in through there possibly damaging critical electrical components inside the vehicle. Along with all of this it was also discovered that my door panels inside the truck were not re-installed properly! The protective insulator between the door panel and the steel frame of the door was hanging out of the bottom of both doors.

At this point I need to bring the vehicle back on Monday morning; this may take up to two days to get fixed by the dealer! I cannot believe a company that has been installing car audio would hire such un-competent people to work on peoples vehicles! I will never have anything done like this again at Best Buy, nor will I ever buy anything from Best Buy again!

Between the poor customer service, and the crap work they did on my truck they will have nothing but bad advertisement from me for life. "

"My husband and I purchased our first "big" screen tv here. A 62" DLP LCD Toshiba. They were super knowledgeable at the store and delivered promptly without a hitch. I was most impressed with the rebates that they were offering right then and there. I would highly recommend the Orlando Alafaya BestBuy store to anyone. Not to mention that the tv kick butt."

"On 6-22-07 I purchased a 50" plasma TV set from Best Buy. This was my first experience with this company, and I can assure you, it is my LAST. Four days after purchasing the TV, the video on the television set went out, and I would have to unplug everything and then let it reset or whatever...something that you shouldn't HAVE to do to watch TV. Best Buy managed to give me the run around about an exchange from beginning to end (I have the receipt) and from bottom to corporate headquarters. I ended up calling LG and THEY were the most helpful. It took quite a bit of work, but BB finally agreed to exchange the set (since they managed to keep me running in circles for 31 days) however, I'm opting to have the set repaired because Best Buy has REFUSED to pick up and exchange the set even though they had the disgression to make things right. The overall impression I get from this company is once they get your money is, "Screw you, what are you going to do about it?" I've been lied to, put on hold so long that their phone system starts the phone ringing and you have to start all over again. They make NO effort whatsoever to try to KEEP customer satisfaction. Obviously, they forget about those return customers...but that's okay, I will purchase a PC and another flat panel TV elsewhere...and I hope that this comment has made people think twice before going to Best Buy. After all, that overall lifetime rating of 1.95 is just ME, and MY opinion...obviously a whole lotta other people have been burned too!!"

"-How was your store pickup experience?
-Are you kidding me?

It was really literally the worst experience with store pickup ever as I was not able to pick anything up.

I got confirmation email and went to the store. They couldn't find my order. The manager said they're going to call me if new party comes. That's an if. If not in 30 days, they'll give me a similar deal from a similar item.

I said I wasted there waiting for about 1 hour, and traveled 15-20 miles to reach the store, he said all he can do is a raincheck from the same store (not even from a closer store).

I suggested him to give me a gift card or the replacement bag right away, he said neither is possible. If this was circuitcity they'd give me $24 gift card but hey that's circuit city and this is "best" buy.

Don't you have any security cameras to look who took my bag I ordered after you confirmed it's ready to pick up?

I don't think best buy cares about customers at all. I called customer service, and they also said wait. But charging my credit charge doesn't wait, does it?

Update: 08/22
The item seems back in stock and available in the store. Told you they wouldn't care calling me! But I'm going to call them and get the darn bag. An inside sound says, they may not even honor their price in the raincheck they printed out for me. If that happens, they'll get another good review from me."

"I was given the typical bureaucratic run-around concerning where my product really was, and even if I was going to get it. I originally opted for in-store pickup. I received the email telling me that it was ready to pick up. However, once at the store, I was told that it was not in stock and that I should change my pickup option to shipping. Doing that, however, proved more problematic, as apparently Best Buy had run out in their warehouses as well."

"I am rewriting this competly to make this simple.
Bought a 42 Inch LG Plasma with a 4 year extebded Warranty on August 16th 2006
It is now going on 5 months that this TV remains unfixed so still within 1 year even
BB has refusedto exchange the unit and after asking for my money back for the extencec warranty and this is the KILLER, it starts the day you buy it NOT after the manufactures Warranty is over !!
I was so fed up that a mont ago i started calling LG itself despite them even being slow and mishandled the case
LG just today called me from Executive Branch and apologized up and down and will RA the unit.
Vest Buy has never once replied to any Faxes from two or four "cant recall" Repair companies to authorize Parts and LAbor= Failure of performance sold warranty without acting.
I have now picked up small claim forms , did research on Google alone the first page brought up 100's of service contract issues, i printed out about a 100 and will use this either in Small claims or with a lawyer who handles Class action lawsuits which i have contacted today. if he takes the case, i will pos it here so anyone with th same problem can join.
I rewrote this on 8/25th /07.
Please if you have enough and have extended service contract with non performance, bookmark this post, i will update and even if it is not class action yet, i will post small claims court case number for refeence, it is time that this company not only gets suit by Microsoft but from people that are helpless!"

"Order was shipped to old address even though new address was entered. When I called BB to have order address changed, they gave me the run around. Eventually, the order was shipped to the wrong address and I had to contact the person living there now. Luckily, they were kind enough to hold the item until I was able to come pick it up. Read entire story here:

http://brianslittlespace.spaces.live.com/?_c11_BlogPart_BlogPart=blogview&_c=BlogPart&_c02_owner=1&partqs=cat%3dBest%2bBuy

"

"I ordered a Sony Cybershot digital camera from Best Buy's online store and it was nothing but problems at the beginning. First of all, they wouldn't accept my Mastercard that had worked on lots of other stores so I switched the billing method to my VISA. I then received a notice that it couldn't be processed and I had to call Best Buy. I called them the next morning and they said all they needed was me to call and confirm that I placed an order. I thought... what's the point of that? Eventually I received a shipping notice from Best Buy and received my camera a week or two later on their fastest shipping method. It was shipped via Canada Post from the west coast right over to the east coast so that's not too bad I guess. Overall my purchase experience was okay."