"Made a purchase 3 weeks ago. They cancelled my order "at their own discretion" because of their own error for mislabeling the product.

Customer service is one of the worst. The service reps they hire are not qualified and will give you different answers each time. Gave me the runarounds after multiple followups.

They need to stop hiring high school dropouts for cheap labor. Will never do business with them again. "

"I also bought memory from these pathetic people and it took 17 days to realize they made a mistake. These people shold be avoided at all costs. They are the most dishonest people on the internet who I will avoid at costs regardless of what bargun they may advertise!"

"I ordered 2 pieces of PC memory on Oct 2nd and it was back ordered , today after 21 days they just cancelled my order. and this is the explanation
"The product specifications inaccurately indicated the package included dual memory modules, totaling 2GB of memory. The product specifications have now been corrected to reflect one module and 1GB of memory. Because of this error, your order will be cancelled"
They punish you to wait for 221 days and then they cacel your order becasue of their TYPO.
I knew its not wise to shop with Best buy and I have always heard they have the worst customer service, I guess it was my own experience.
Will never shop with Best Buy again"

"BEWARE!!! WATCH OUT FOR BESTBUY - BAD SERVICE AFTER YOU PURCHASE ITEMS
We purchased ALSC26905TT, which is an LG refrigerator and hooked it up and didn't work. We called to replace and it took them 6 weeks to replace and new purchase, plus we didn't have anywhere to put our food so it all rotted. The customer support was the worst I've ever used, but the LG product works now like a charm. Actually LG customer service helped us, but Bestbuy refused to help us with our problems. I will never shop there again. BEWARE!
"

"The laptop was a good deal, but the customer care and overall experience with this transaction was horrible!! Best Buy apparently only cares about moving product and does not care about customer service or satisfaction during and after the sale. I would advise others to purchase elsewhere. In retrospect, it's not worth the trouble to save a few bucks. "

"Purchased a DVD Recorder from the website. I was dissapointed because they could not ship to a store for pickup, I had to send to my house and have irt sit outside all day while I was at work. Everything worked out OK, but thumbs down on delivery methods. B- Overall experience."

"I purchased a defective product called: Perfect Pro Office System 2007 from Store Number: 178. Located in Austin, Texas, Lakeline Mall. They refused to accept it's return, and I think that the company should not be patronized by anyone in the Austin Texas area. I will not patronize that company ever again until I am reimbursed by the company."

"I had purchased a camera over a year ago with the 4 yr product warranty upgrade. The cameras lens jammed and I no longer had the warranty receipt. I thought I was FKed but when I brought it into Best Buy they were able to look up the item in the computer and see that I did buy the warranty and they took the item to be fixed. Almost the day they said it would be done. They called and said I could pick it up when I wanted. Sure enough it was good to go working and totally free. Thanks Best Buy"

"I placed an order for the Directv HR20-700S DVR HD receiver for their already inflated price (which was in stock per their website). I then got an email stating it was backordered for 2-3 weeks.

I therefore went to Ebay and found the same item for $100 less. I emailed BestBuy via their customer service email that I wished to cancel my order. Twelve emails later, I have received not ONE reply from this company. In fact, I continue to get emails updating my order status.

Fed up, I called their 1-800 number. It has been busy for the last 6 hours.

What can I say? This is the worst customer service I have seen to date from such a large, established comapny."

"Ordered labor day special online & chose in store picked up next day, box appeared retaped (confirmed by CS agent processing transaction later on by phone) and item later on confirmed having been "plugged in" before by showing different OSD than described by owners' manual, in other words was given 'open-box' instead of new item. Called both toll-free/in store CS & was told just to bring item back to exchange for new replacement long as in stock. One week later attempt to process in store 'exchange' met with great resistance. Told by another CS agent online & instore transactions are DIFFERENT entities therefore have to return original item for CC refund then 'buy' same item in store for more than twice original price even though she can't explain to me why I was given open item via instore pickup option & her swift/successful action to return/cancel my online order right then & there. Took an hour & 2 managers' action to resolve the issue. What pathetic lame excuse & dishonest outfit.

Only good thing is the original store CS agent was being helpful & trustworthy in speaking out for me concerning the condition of the open item I was given @ the first place.
"

"I ordered a DVD recorder and VCR combination from Best Buy’s Web site. I elected to pick up my order at the nearest store to avoid shipping charges.

I picked this order up at the store the day after I placed the order. My order was not ready to be picked up, and had to be assembled after I arrived at the store. I hesitated to accept it because the box they gave me showed significant damage, including holes, crushed edges, and buckling. I opened the box when I returned home and discovered the item was badly damaged. The device’s chassis was bent, and the cover had a large dent in it. I returned to the store with it to swap it for an undamaged one. I was told to retrieve one from the shelf to swap. There was only one on the shelf, and the box had a hole in it large enough for me to fit my hand through. This indicated to me this one might also be damaged, but I took it back to the customer service desk anyway.

While I was locating and retrieving the one from the shelf, the person at the customer service desk processed my item as a return. I was then expected to purchase the item from the shelf I had brought to the customer service desk. The customer service representative noticed a large price difference between the online price I paid for the damaged one and the in-store price. I was told the in-store price was about $100 more. I was then told my options were to purchase the one from the shelf for the in-store price or order again from Best Buy’s Web site.

I returned home to order it again using Best Buy’s Web site. I decided to order it for pickup at another nearby Best Buy store, in hope of receiving one packaged in an intact box. The Best Buy Web site showed it as being in stock at the desired store, but it would not allow it to be purchased online anymore. Later that night, they raised the online sale price significantly.

I drove to Best Buy twice the same day concerning this order and waited in line for customer service for about an hour total, but I have absolutely nothing to show for it. I am very, very disappointed in Best Buy for wasting my time like this and providing such utterly poor customer service.

In light of Best Buy’s botching this so severely, I have sent Best Buy two e-mails asking if they will ship one to me at the online price I paid, free of shipping charges. This is a small and reasonable concession to keep a Best Buy customer who has been so loyal over the years. However, Best Buy has not responded to my e-mail, other than an automated response saying the e-mail was received. Best Buy has had several days now to respond.

This is by far the most dreadful experience I have ever had with Best Buy or any other merchant. I have been a loyal Best Buy customer for years, and have never had a problem with Best Buy. This is the first time I have received damaged merchandise from Best Buy or had to return anything to Best Buy. This experience has been so bad, it overshadows all the good experiences I have had with Best Buy.

I have given Best Buy ample opportunity to rectify the situation and keep me as a customer, but I can get absolutely no response. Each day that goes by without a response, my faith in Best Buy dwindles. It has now been five days since I placed my order, and they have not responded to any of my concerns.

I could not be more dissatisfied, disappointed, and dismayed with my latest experience with Best Buy.

UPDATE (9/9/2006):

I finally received a response from Best Buy indicating my e-mail has been forwarded to their "Research Team," and I can expect them to get back to me in 2-3 days. Perhaps Best Buy is just a little show responding to customer concerns, and it is going to redeem itself yet by at least responding to my concerns.

UPDATE (9/15/2006):

I still have not received a response from their "Research Team" after being told a week ago that I would hear from them in 2-3 days.

Today, I did receive a response to an email I sent them about a week ago in which I included a link to my review here. Today's email apologizes for not meeting my expectations and says I will receive a response from the "Research Team...within 24 business hours."

So, here we are eleven days from the date of purchase, return, and my initial email to Best Buy, and I have not gotten one meaningful response from them yet.

UPDATE (9/18/2006):

Today marks two full weeks since my purchase and initial email to Best Buy. So far, I have only received automated responses and responses promising a real response within 2-3 business days or 24 business hours. I have yet to receive even one real response.

UPDATE (9/23/2006):

Best Buy still has not responded. I filed a complaint with the Better Business Bureau yesterday.

UPDATE (9/24/2006):

I received an email from Best Buy today indicating they will honor the original price. Unfortunately, it took them 20 days to answer me, so I can't say I am completely satisfied with Best Buy."

"I have purchased a Sony VAIO laptop from bestbuy. (Order # BBY01-123570017779 ). The sound card was not working properly so I went to the store to return the laptop and told them that sound card was not functioning properly and is producing random noise. First they told me that I have to pay 15% when I asked why? They told me that its a policy for non defective items. I remind them about the sound card again so they took my laptop to check the sound. After few minutes of checking they told me that the sound delivery of the laptop is fine. Than I requested (forced) them to play a media file in front of me. They did and this time sound card did not worked properly and starts generating random noise (as I told them). After that they told me that this is the software problem and RealPlayer is the worst player in market so you need to try some other media player (Windows Media Player). Again I requested (forced) them to play the same mp3 file in Windows Media Player. This time also it failed to deliver good quality sound. So they accepted that there is some problem and told me to leave my laptop. I did the same and after 3-4 hours they did some thing with the system (probably sound card replacement) and called me on phone and said that it was the OS problem and they have reinstalled the OS and now it is working fine. As we all know that media codec’s has nothing to do with windows reinstallation but they are not accepting and are forcing me to take my laptop back from the shop. Now I have decided to dispute the transaction of my credit card."

"I ordered a dazzle video creator online for instore pickup. I had a coupon that I atempted to use. The cashier said she didn't think it was good for online orders. I asked her if she could check in their computer system and find out for sure if the coupon was good towards that purchase or not (if possible). She said yes it was good towards that purchase, which mad me assume that I could use the coupon. She rang it up, charged me but did not apply the coupon. I asked what was going on as she said it was good. She then reiterates that it is not good for online orders. I ask if the instore price was the same as the online price for that item. She says yes so I tell her I want to return the item purchased online and buy instore (which I was basicaly already doing). She starts giving me excuses about how if I do that, it will take forever for the refund to be credited to my card, and I will basically be double charged. I say that fine, do it. She just continues to come up with excuses, and wont even do the refund.
I call best buys 800 number and find out that since for some reason, my reciept doesn't have a pin number, which it should, they cannot look up anything about the transaction or who did it. they said they would foward it to managment. I ask if I would be contacted back and they say no, it will just be handled internally (or maybe it wont because aparently without that pin number they have no info on the transaction. I have the original cash register reciept right in front of me (it states that it is a bestbuy.com pickup reciept and that is the only regiseter reciept she gave me). there is no pin number on this reciept.
Why do they send these coupons out to people if they are not going to accept them and come up with a half a dozen made up excuses why they wont take it (including basically refusing to refund the online purchase). The funny thing it, there was another coupon attached to my order that they were giving me. "

"Meh. I guess if you don't have a problem they're alright, but their prices are usually a lot higher than other stores and I can't say I'm thrilled with their website layout or their product selection. However, when their sales are good, you can't beat free shipping or the option of in-store pickup. I know places like NCIX have that too, but I don't live anywhere near NCIX. I have no clue what their customer support is like, however."

"I purchased a package of dynex 52x Cd-r that were on-sale with free shipping. The shipping seemed rather slow however the transaction was pretty smooth."