"Went to store to exchange a wrong item I had purchased the day before.I had the receipt ,the replacement item and the return item.
Clerk asked for ID.I handed her my credit card with picture on it. Was told that was unacceptable.Gave her a pictured veterens ID
issued and certified by the county recorder of deeds. Again, unacceptable.Asked to speak to a manager. After a while a supposed
manager appeared and told me only a State issued ID would be
acceptable.Now, I'm not conducting a major busioness transaction
here,merely wanting to exchange one item for another.No give on
the part of management,after all,it is a corporate policy. I took my
item that was to have been returned and promptly left the store.
Did I cut off my nose to spite my face? Probably so.On the other
hand a store that feels justified in creating such hoops to jump through to simply exchange an item is hardly what I call consumer
friendly. Rather than Best Buy,consider Best Buyer Beware to be more to the point.

"

"Can't stand going to best buy. Worst return policy ever. I ban my kids from going there. "

"The customer service ended when they finished running the credit card! They were horrible! The delivery men ran a cycle on the washer with the slick, thick papered booklet inside and it just shredded apart. There were small pieces of paper stuck in the drainage holes that I couldn't even get out with a vacuum. When I called 1 800 bestbuy I was "disconnected" 3 times. They tried to schedule a service call for a time a week later, even though I never touched the machine except to clean it out. I certainly did not want to keep this one after spending over $1400! I had to call the warehouse where I was told to clean it out myself! Finally got someone at the store who tried to help but it took another week and a ton more calls to get it replaced. I am proud to say that I have stopped 3 families from buying major appliances at best buy in the last 2 weeks and look forward to helping others stay away from this horrible store!"

"Just got back from WESTERN HILLS OH (Store 394),5555 Glenway Ave, Suite 550, Cincinnati, OH 45238.
Went there to change from Cincinnati Bell to Sprint, and get 2 new phones, we had decided on yesterday Saturday 4-6-14. Talked to the same guy. We came back on Sunday because we didn't have our Cincinnati bell account number. With no notice the phones had all change prices, went from free with 2 year to $99.99 with 2 year. We asked to see the manager when the guy came back and said he couldn't do anything. The manager was just as useless, she would not do anything or even offer any other plans or service.
Had we been told that on Sundays the price could change, we would have come back that Saturday with the information. Instead we got crappy service, no attempt to even try to help us.
On Saturday we had bought a Blu-ray player and videos spending over $100. We have yet to open and install, and are really considering returning them all.
We do not have any problem with Sprint, and in fact are still planing on changing to Sprint, our problem is with Best Buy"

"Took my broken phone into the store. Geek Squad looked at, handed it back, and said it was fried. They ordered me a new one. They call me back and say the new phone is in. I leave work, drive across town, and get to the store only to be told that I need my old phone. So I asked why didnt they tell me this, can I bring it in later. I am basically told by the GM that I would be a thief and that I had to take more time and go get my broken phone. Customer service basically didn't care that the GM called me a theif. Completely disappointed. Will not go there again. Take my advice...buy from Amazon."

"Their ads are misleading and misrepresenting...I went in a few years ago to buy a laptop for my boyfriend bc their ad said it had blu-ray rom, but of course the same model they had in the store did not come with it. They just said sorry it was "misprinted" and they can't do anything about it. I wrote a review on their page and they didnt publish it because they didnt want anyone to know the truth. So I stopped going until recently...and of course I was disappointed!!

Recent incident: their sales representative sold my mom many useless things that I do not need. She bought them for my birthday and upon receiving them, I tried to return them, but the return date passed a couple of weeks after the 15 day policy. They have a policy that will allow their rewards member an extension, but their return department at the store will not allow me to return it simply because of their 15 days policy--they leave it up to their managers to decide who can get what exception even when the costumer is not a member. I've been their rewards program member since 2003, but they refused to allow me to return them. The items were never opened or used. I even wrote to them and showed them pictures after going into the store--of course they gave me the run around like to call them or go to a store, which I did call and go again without any luck. They couldnt even give me store f'in credits!!

However, the person who was returning their item that has been melted because they left it in the sun was allowed to have their item end returned even though it passed the 15 days policy as well. This is a discrimination as the manager allowed for that transaction while denying mine when mine was in perfect condition. I can even provide the approximate time and date for them to check the security cameras for proof.

I do not recommend anyone to purchase anything with them and seeing that their rating is so bad by other buyers, I can see why!!!"

"The return policy at Best Buy is a joke, a sad joke. 15 days, that is all. If you buy a larger appliance do open the box to inspect for dents and defects, even if your house is a war zone due to construction and there is no place to put it yet. Because if you open then box on the 16th day and there is disaster in the box, there is no return at all. I am surprised they are still in business. I will for sure do not purchase from Best buy ever."

"Ordered some presents at Christmas and was pleased with service and website.
Site was easy to navigate and my order was delivered on time even though it was
During Christmas rush. Would use again at any time of year."

"I bought a TV online from Best Buy 30 days ago and still haven't received it. They tell me it was lost in the mail and can't ship me a new one until they receive THEIR claim money back. The problem is they haven't bothered to return the claim paperwork and won't ship a new one until they've cleared out the investigation on THEIR lost package. Meanwhile, they've kept MY money and I have nothing to show for it. I have called them about 8-10 times to continue to follow up on this, but so far nothing."

"I received a troubling email from an "old friend", BEST BUY. Sadly..they will not be my friend anymore.

Things must be getting pretty bad at BestBuy.....now they have to resort to bullying and threats to get me to buy something on their 24.95% credit card. They sent me an email stating that if I don't use my card to purchase something again before March 16, (I've had a zero balance for 1-1/2 years) that they may close the account.

Well, I have a message for BestBuy....

"I will buy something when I'm good and ready, and when I am, you can bet your A$$ that I won't be buying it from you.""

"Bought a Toshiba Satellite P75-A7200 series laptop at the bestr price available 699$ on 02nd Feb 2014. It is a current I7 processor with 8GB, 750GB, Full HD display, additional slots for RAM & Hard Disk extension & many more features. Love to have this laptop at a Great price."

"My dad purchased a Refurbished Dell Optiplex 755 Intel Core 2 Duo 2500MHz 1 Terabyte HDD 8192mb DVD ROM Windows 7 Professional 64 Bit LCD Screen Desktop Computer for me as a Christmas gift through one of your partners Rakuten.com listings. The partner is Front Source Technologies, LLC. From what I know they work with or through Best Buy either selling or distributing computers. You guys might want to check into this company as they have gotten lots of bad reviews for selling defective, dirty or damaged computers. They also have sent costumers the wrong items or have yet to send anything at all. My computer worked like a charm for a month and a half then BOOM it died on me. Other customers experienced the same thing with some of their computers as well their computer would die or stop working within a month of them having it. Also their customer service is kind of bad too people who got damaged,bad or defective computers had to make repetitive phone calls or e-mails to them until they got a reply. They ruined a lot of Christmas's. So I would check into this company if I were you and I would stop doing business with them because they're not only ruining their reputation they're also ruining yours."

"My experience is like a horror story. I purchased for my disabled mom a compact washer and gas dryer unit on line, but actually calling by phone. The customer service person did not know much about the unit, so I asked if it needs any accessories to connect the unit and then she remember and named one. After she gave me an apt. to deliver 3 weeks later. Finally the day came around for delivery. But when delivery team found out that the unit needs gas connection they informed my mom that they are not licensed to do that and left with the unit. After spending and hour on the phone with best buy I was told that because it's a gas dryer they have to hire a different team and the person who took the order didn't know it was gas dryer. Can you understand that? She took the order for gas dryer, but she didn't know it was gas dryer. Now I had to make another apt. and wait 5 more days. I called again best buy to confirm the order delivery and sales person informed me that I need 2 more accessories to buy for gas dryer, otherwise they couldn't connect the dryer. I asked to talk to supervisor and now because it an additional order and to make sure it will arrive together I was told to make apt 7 days later and that there definitely will be a gas connecting team. The day of delivery my mom was told again that they are not licensed to connect gas dryer and they did not have all accessories to connect any way and they left again with the unit. One hour later the accessories arrived from best buy and the team felt bad for my mom decided to disconnect the old unit to get ready when the new unit will arrive and left. I called best buy again and after 1 hour conversation had another delivery date 5 days later. Same day after the accessories delivery guy left at 1.30am I get a call from my mom who barely can walk telling me that she heard a pop a she hears water gushing noise and she doesn't know what to do. I got in the car with my husband and drove at 2am to mom's house. 20 min each way. When we got to the basement the water was pouring down from above the ceiling right where the old unit was disconnected. The water was never shut down. Now we have basement full of water, thank got it's not finished basement. At 3.30am we got home. Finally the day of delivery came around again and nobody showed up. After 2 hours on the phone I was told that they tried to call, there was no answer and they left. I asked why nobody tried the door bell? No answer to that. Now for the fourth time it should be delivered next day. I will keep you posted If it will arrive. Do you think I will buy from them again? I don't think so...
It was delivered 4 days later and still did not connected. Had to wait another 4 days to connect. Best buy contacted me after my complain. Richard Arnold said that he asked the delivery guys if they did any disconnections and was told they didn't. I gave him the name of the person who did it and then he asked him and he also said no. The name and phone # was left for my mom to call him again after the new unit will be delivered, so he can come back and connect. His name was Santos. How would I know his name and phone# if he didn't leave it? But mr. Arnold did not believe me even after I told him that I have 2 witnesess to confirm that Santos did the disconection of the old unit and next morning I spoke to Santos seeking for help, but was told he is to far away and he tried to help my mom yesturday and now I am accusing him of the problem, but told me somebody from best buy will call me. Nobody did, but somebody just came over, did not do anything and left. Few days later the new unit was delivered, but not connected. A week later another delivery people came and connect the new unit, but the door of the dryer is very, very stiff to open and delivery guy said it will adjust with use. Will see. As of now the damage in the basement is not taking care of. The insulation probably already dry, but will it mildew? I don't know. I got the letter confirming that sins it was not the best buy people who caused the damage they not responsible for a claim. What a service! It took 5 weeks from the day of order to have the unit installed. And after all I was told that 2 out of 3 connecting accesories didn't need to be purchased, so I had to make a trip to Best Buy to return."

"Good service from person there to help me with a product I needed and bought it ...satisfied with it...Apple TV "

"I've been buying from best buy for years and have their reward card , the first time they should take care of their customer they fail to do so .
Bought a defective computer that after 3 weeks it started to crush , tried multiple times to contact the manufacture and best buy and no result .best buy want to charge me for diagnostic on a brand new computer , that's the last time I would ever spend a dime with this company , Do your self a favor and go buy your electronics somewhere else ."