"Went on line to purchase a TV. Found the "deal of the day" was exactly what I wanted. Tried to order it. Once all information was entered, I selected to have it shipped to the store nearest me in GA. Results came back as "not available to be shipped to that store". I then tried several other stores with the same result. I changed tactics and decided to have it shipped to my house. Then it came up as "unavailable in this area". I called the helpline. Was told that it was a deal of the day and it might not be available in all areas. Asked to speak to a supervisor. Was put on hold for nearly 10 minutes. Finally a supervisor came on and told me the same thing. When I declared that to be unacceptable, she told me that's just the policy. She said since one was available somewhere in the US, it was still on the web site and I would just have to deal with not being able to order it. I told her I didn't believe any existed and to tell me where one actually was. After some argument, she told me there was one in Arkansas. I asked for and got the phone number of the store. I then asked for an address to write a complaint letter, and she hung up on me. I called the "Arkansas" store to find out that it was in Topeka, KS. I asked if they had one in stock. They looked, and amazingly, they did not have one.
With service like this, is it any wonder, Best Buy is in trouble?"

"I bought an Xbox One from best buy in Wesley Chapel, FL on December 29. It was faulty, I spoke toMicrosoft numerous times and the told me to take it back to the store the process would be faster. So I called the store where I purchased it and found out they had more in stock. I told them about my issue and what Microsoft said and they would not exchange it. Had the same problem with the store in New Tampa, on Bruce B Downs Blvd. So I finally called the store in Brandon, Fl and told the manager what I had gone through. He told me that they should have exchanged it. I was told to bringing it to his store and it was exchanged immediately. I had to drive 30 minutes away to get this resolved. After this incident I will never tell anyone to shop at best buy. I forgot to mention I owned the Xbox for 12 days and I bought a warranty also. "

"Best Buy has yet again shown me why online stores such as Amazon, B&H Electronic and such rule out. They have fooled themselves into thinking it has to do with the fact they didn't collect taxes in Ct. The fact is BB has the worst business ethics and customer service in the business. For example, I was told in a chat with BB they would price match and all I was to do was to simply take my info to the local BB to have this done. Whelp I did and they did not honor it. They had me stand and wait for 20 minutes while they called store supervisors then quoted some loophole in their guarantee and walked away. They did not have any intention in price matching the item. They just wanted to figure out how not to."

"took my upgrade for new phone, failed to establish new phone, even after hours of tryingand would not return upgrade until I complained to every manager over the course of 2 days and then finally when threatened with legal action, returned upgrade."

"Just before Black Friday, I purchased a new dishwasher and microwave. Paid with store card which was to include delivery by Dec 18th and include 5 yr Geek Squad warranty, kit for dishwasher installation, removal of old dishwasher and installation of new which was a promotion at the time for any appliance over 499.00. The new dishwasher was 599.00 alone without extras. Only the microwave was delivered on the 18th, the dishwasher was delivered on Dec 27th. NO removal of old, no installation of new, even tho correspondence said it was. The delivery person said all he does is drop it off. Very disappointed in coordination of delivery and set up. I bought from Lowes the last time whit no problems what so ever and made the mistake of not choosing Lowes again..."

"Warning! Best Buy will not take for return what I bought 3 days before Christmas even with the receipt. I tried returning the item only 1 day after Christmas and was denied. When i asked to speak to a manager i was told there was no manager who would know why i could not return the item. When i asked to speak to the corporate office, I was shut down again and was told no one there could help me. It is horrible when a huge company doesn't know their own polices and will not help a customer. Well guess what? I am no longer a customer. From this day forward I will tell this story to everyone until the problem is fixed. Hello Best Buy, can you hear me now!!! Off to Facebook I go."

"I love Best Buy, we buy all our electronics there. They shipping, return policy are good. We are platinum costumers with our reward card we have a printer and ink for free. They costumer support are great. I bought a computer for 2,000 and I did not like it so I took it back for another one. Bought a tablet for my 4 years daughter and after 8 months she pored water on it, we took it back and they gave us a new one. Very happy with them and will not buy any electronic from anybody else. "

"Placed an order online, it came with a stupid webroot software. I cancelled the order and they tried to charge me for a software I never cared for or even order it came with the product. I called best buy to return it and I was hung up on twice and on hold for over 15 minutes."

"It has been many years since I have bought anything from Best Buy and now remember why.The whole company is horrible.Their return policy was the origional reason I said I would never return to their stores toby anything.It was a nightmare and clearly not customer friendly at the time.The ONLY reason went to them which by the way is 90 miles from my home was to get 2 FITBITS and they were the only store within 100 miles I could find them.(probably because smart people do not shop there). I was told i could only buy one per purchase on credit card on he phone for pick up so I did 2 different transactions.(This makes sense to someone somewhere in Best Buys corporate office).I went to pick them up and sure to Best Buys reputation it was screwed up and they only had one. Take this as a sworn promise.. I will never ever step foot in another Best buy store even if they were giving away something I wanted to buy. These were going to be christmas presents and I was very happy to have found two only to get one.I was assured they had 4 when I ordered them and only got one.Typical of a terribly run company."

"I had an issue with an employee and was told to speak with Martin the GM. He was not in that day so I had to wait. Turned out I had another issue, this time a geek squad repair wasn't actually repaired. I spent an hour talking in circles with Sean the assistant manager and finally landed on a compromise. I then asked if Martin was in, I was told he was on a call but would be out in 20 mins. 45 mins later Sean went in and spent 5 mins telling my story. Martin came out and told me I interrupted his call and should not have waited for him. He does not have time to deal with customers. I tried to explain, he cut me off and said he would not hear the story again he trusts his assistant manager and that's that. I was directed to 800 best buy. This was the most disrespectful experience I have ever had with a retailer. Best buy in Florence KY is consistently a horrible place to shop. My advice to everyone is avoid the headache and shop online. Also I suspect most if not all positive reviews are fake and done by employees."

"Epic fail. After many many purchases (20+?), all paid by credit card, they decide to lock my account. Call customer service which fails to follow up. Was a member of their affinity club (5% credit towards new purchases), but it was useless and they started deducting credit even though the credit was not used. On at least 3 occasions in the past two months, placed orders using minor store credit and mostly credit card, the orders were cancelled. It was not a stock issue because I was able to place an order through their ebay site and it went through.

In short, NOT worth the time and effort, and incentive program very misleading. Better to go elsewhere (which I did, buying over $5,000 in computers from other vendors in the last month).

Looking at all the negative reviews on this site, I don't know how they can stay in business."

"the best buy "price match" guarantee is BS!
background, purchased a SSD at a bb store. found a much lower price after the fact on amazon. called the bb representative to get a refund on the price difference. first she said i had to go back to the store, but i quoted from price match web page that the refund HAD TO BE made over the phone. then she said she needed the BBY number on the receipt-there is none (how convenient :-( )
then i asked HER to call the store, she said she would be i would be put on hold for a while, i said ok. THEN she hung up on me.

i will be returning the product. no wonder they are going out of business"

"I made an online order for a gopro camera. All was proceeding well until I tried to complete the order. A message appeared saying that the item was not available for delivery, and that I had to pick it up in the store. There is no BestBuy location within 100 miles, so I asked my son to pick it up. Thirty minutes later I received an email from BestBuy stating that the item could not be picked up at the store, and that I should call customer service to have it shipped to my home. Hey! Great! That's what I wanted anyway.... So I called.... I was on hold for over an hour and transferred to countless representatives. The last agent I spoke to said she couldn't hear me and hung up!! OH BOY! So I called back, this time it was over 30 minutes. I was told my order was being cancelled, and that they were sorry. I tried to get it backordered, but they would not budge. I wrote to customer service, and a week later received a generic "so sorry" email, but no mention of making good on my order. In the future, I may shop in a Best Buy retail store, but I will never shop BestBuy online. Not after they proved to me that their customer service was not there to make it right, they simply are full of hot air! "

"I order a PC case and had it shipped to the store in my area. It took over two weeks to process it and then another two weeks to ship it to the store with "free shipping"! I got to the store and saw my PC case box has been opened!!! I talked to customer service and they told me that one of the guys at Geek Squad opened it up and showed it to a customer who was interested in building his own PC. He accidentally dropped the case and the side panel got bent inwards towards the motherboard tray. I saved up for the purchase of $134.83 for the NZXT Phantom 530 case. I had to put the case back in the box myself because the Geek Squad employee wouldn't do it. I move the cart from the Geek Squad desk to customer service desk to get a refund. Guess what happens next? I was denied a full refund because I inflicted physical abuse to the item I haven't even walked out of the store yet!!! Unf@#%ingbelievable!!! I tried to return the case online and was denied a full refund again because they do not accept damaged goods. I lost $134.83, 4 weeks of time waiting for my PC case to arrive at my local store, and all trust in Best Buy. They also tried to charge a restocking fee of $40, but I already put a block on Best Buy through my bank. This is my first and last purchase I will ever buy from Best Buy local and online store. Now, I’ll just buy it from Newegg and pay for the 3 day shipping!"

"A bought a TV for my son in New York as a Christmas present. I live in NJ. Ordered online for pick up when he got there they said the order was cancelled, I called my credit card company, they didn't cancel it Best Buy did. They never called my credit card company to see if it was a fraud they took it upon themselves to do it. I spoke to them and it was to be delivered, again Best Buy credit department cancelled it and never called to let us know so he waited for delivery that never came. Called again and was told oh well. I will never buy from them again they are the most unprofessional company I ever dealt with."