"I am completely appalled by the customer service with Best Buy representatives. This is my first time using any kind of service by Best Buy and it is sure to be my last. Talked to 3 different representatives (all with different answers, was put on hold for 15 minutes, and still no problem resolved. I placed an order online that is supposed to be shipped to the store today. It is delayed because of "billing problem encountered". When I spoke to a gentleman yesterday he told me he could not see why I was getting that e-mail, that everything would be fine and my order would be in store today on 11/13/12. I told him I was concerned about the e-mails still and he told me not to worry about them. I look at my e-mail today and I get another "billing problem encountered" e-mail, with a shipping delayed e-mail. I call once again as a woman tells me the transaction failed on my end. I contacted my bank twice who I have been with for 7 years and they assured me everything is fine on my end and with my account. They said all the merchant needed to do was to claim payment. When I explained this to Best Buy representatives they said the payment didn't go through and I have to contact my bank. I also purchased geek squad service with an appointment on the 16th to install the audio dash in the vehicle. Now I am worried that it wont get to the store on time and this is going to ruin a huge birthday surprise that I had carefully planned out. I am very frustrated and upset, will not be using best buy service again."
"I bought an sx40 canon camera a couple of months ago and ordered it online and picked it up at the closest Best Buy in Rockaway. I was very satisfied with their service. They had it available and they were very helpful with the points you can make for every purchase you get there. They even gave me triple points for this specific camera and others that were on sale as it was a promotion. I had questions about the website and point system and they directed me to telephone no to call with more questions. I did not get all the points initially and called the no. provided and they corrected it and even gave me bonus points on top of that. I found salespeople very knowledgeable about the camera and they did a great job."
"Bait and Switch tactics
They offered Windows 8 professional for $70. and claimed not only through a phone conversation, and the store but also in an e-mail that this was a full version and not an upgrade version. I got the disks on 10/26 and it is an upgrade version!
I took it back to my local store and they refused to return because I opened it ( I had to in order to find out it was an upgrade) They stated "It is a federal law to return opened software" Not only does Best Buy deceive you to make a sale but they will make up B.S. to deny your return too!
I checked this federal law story and yes...it is only a story...no truth in it at all
People should band together, file a report to the FTC and the Consumer Protection Division when Best Buy rips you off. Please write you congress person to get this type of business practice outlawed!!"
"Best Buy has fantastic customer service! Just bought a Kindle Fire HD for my wife took it home and she immediately starting using it. About an hour and a half later half the screen went blank.Took it back to Best Buy and with out hesitation they listen to my concern verified problem and replaced it promptly.Wow now that's what I call great customer Service! "
"very good service. i love best buy. especially the one in new jersey. thanks for the years of good experience with best buy. all the best to team bestbuy."
"Very interesting reading all these nasty reports on Best Buy. For sure I'd bet bad things happen with Best Buy as they do with nearly any "big box" store. I've purchased countless small and big ticket items from Best Buy over the years and have never had a negative experience in terms of customer service, warranty coverage or returning items. Neither am I saying all the people complaining here are making up stories. Another satisfied Best Buy customer here."
"this is the last time I will buy from Best Buy. I purchased a camera from BestBuy.com and upon trying to use the camera it would not open and turn on. I went into the store and they said they couldn't help me because I bought it from their marketplace, meaning from one of their third party suppliers. I felt it I was completely unacceptable for them to push it onto them as my payment went to Best Buy not the third party. now I have to have the manufacturer try to repair the camera instead of getting a new one because too much time lapsed between finding out it was broken and trying to figure out how I could return it. "
"Bad customer service, poor knowledge of the products, although they seem pretty confident. I guess this is what you get at $10/hr.. I'd rather do the research myself and just order online.."
"Purchased a Boston acoustics sub and 5 speaker package with a 9 year warrantee which they pushed at sale point. A year and a half in the sub stopped powering up. Took it in and after my continued call they said the unit was damaged and void warrantee. I told them there was no physical damage when it was dropped off,it would not power up. One week later they called and yes they would cover it. I called one week later and they said it's too expensive to repair,bring in the whole package for replacement. Had to have it out with a manager because speaker are all mounted with two extra I had bought 200 miles away and I would not tear it down. I wanted a comparable replacement. Finally agreed.Here's the best when I picked it up they wanted to sell me a new warrantee because my 9 year one is now void??? Scammers all of them."
"I placed an order online and paid via PayPal. A few minutes later, the order was refunded with the explanation that "we were unable to verify your information". I tried to place the order again with my credit card, and it was shortly after canceled with the same excuse. Called customer service; they did not know why my order was canceled(!) They offered to place my order by phone so I gave them my information. Two minutes after I get off the phone I get the familiar "Order canceled" email.
My shipping address is verified with PayPal, and my shipping address is the billing address of my credit card - and I copied it directly off the statement to make sure it matched. I ended up placing the order a fourth time and having it sent to a store, which was a two hour drive away, because I couldn't find any place closer that carried a similar product.
To answer Nick's question...
It was BestBuy's fault. The transaction was approved by PayPal and my bank, then refunded or voided a few minutes later by BestBuy. It if had been a bank issue, it would have been declined immediately. (I did contact my bank and PayPal just to make sure.)
Given that I spent about an hour placing my order and two hours driving, for a $30 part, I think my rating is appropriate. I'm glad people take these reviews seriously and I hope BestBuy does too."
"I bought a Canon camera from Best Buy. I have had it six months and it has never worked. Every time I take it in to Geek squad for repair, they created a new problem! They will take no responsibility for it and I consider Best Buy to be one of the worst companies I have ever seen. Also, they lost my camera for THREE WEEKS."
"A good example of Best Buy customer service. Pls go to page 2.
http://forums.bestbuy.com/t5/Best-Buy-Geek-Squad-Policies/COMPLAINTS-FARMINGTON-NM-STORE/m-p/582886#M77570"
"Where to start with my complaints! I will NEVER shop at best buy again. I got a credit card through best buy and have spent about $7,000 there in the last 2-3 years so i have much experience with best buy. First off, i bought a tv mount and did not even open it. I decided i didnt want to use it and i tried to return it UNOPENED and since it was a little over thier 30 days i couldnt.. Ok i understood.. Then i purchased a laptop for about $450. I loved the laptop it was nice but out of no where the screen had black ink spattered inside of it and the screen was blue. I took it in and they looked at it and said it would cost me over $200 for them to fix it and it wasnt covered even though it was only 2-3 months old bc i didnt have accidental on my warranty!! I was ticked!! Then i ordered a bookshelf, received it and it was broke. I returned it and its taking forever and i still have not gotten the replacement one yet. I have many other complaints but i figured this is enough! Dont shop at best buy!! :( "
"Difficult to order online. Not all products are available for shipping and the phrase "Usually ships within x days", should be "Rarely ships within x days". I was, however, told that my shipping would be refunded. Save yourself the trouble and find somewhere else to buy your electronics. "
"I ordered Teen Titans: Season 4 from Best buy and put in for 2-3 day shipping. The product came early, 2 days instead of three, and nothing was broken, the item was safe, and the communication was great. I got my item early and in excellent condition. There are no complaints on this side of the transaction."