"Best Buy Has the worst customer service I have ever dealt with in my 40 years of working and dealing with customer Service in the retail arena. It took me over an Hour and a Half thru both the internet and via phone to get a simple answer to this question. I bought two laptops Dec. of 2012 for my two sons. Now one does not work at all and the only paper work I have is my purchase order. Who can I contact to get it fixed? I was passed on and on and the individual who was working through the internet seemed as if I was a bother to here and had no clue of what she was talking about. Then when I called a very nice lady answered only to transfer me to a dial tone. Then when I called back I got the lady from hell who had no professinalism at all and flaat refuse to give me her name or employee ID number so that I could complain to her boss about how rude and unprofessional she was. I did finally get to a professional at Best Buy Corp. and then was forwarded to a customer service problem solving Manager and though she was very professional she had very little to no knowledge on how to deal wityh such a complaint other than agree with me. "THIS IS WHY BEST BUY WILL NOT LAST. THEY HAVE NO CLUE WHAT A CUSTOMER IS OR HOW TO TREAT ONE." I would start looking for work BEST BUY Employees and for those who are hiring if they have Best Buy on thier Job AP throw it away and save yourself alot of time."

"Best Buy is almost unbelievably bad. They have now completely botched two orders. Customer Service hardly ever follows through on promises. And beware - if you ship a return to them you might never get a refund unless you call them to make sure they process the return. Will never order from them again! "

"Ordered an Acer Iconia tablet, model W5101458, which Best Buy listing says keyboard dock is included in two places, and it is even pictured with the dock. I received the tablet with no dock. Best Buy says error on website and refused to send me the keyboard dock, and sent me a return label instead. Now, they expect me to spend my time and money (gas) to drop off at a UPS store. Here we are 24 hours later, and their site is STILL not updated and says dock is included. Best Buy is the WORST."

"Items were a bit pricey but overall it was a great buy. I bought a subwoofer and 2 speakers and they work great."

"A little pricey but good return policy."

"I am so very disappointed with your customer care, that I just have to send my complaints to as many people as possible in management to try to find someone who might care to try to fix the problem.



After looking for a computer I could afford for over a year, and speaking with at least 20 salespeople at Best Buys all over the place, I finally found a computer I could afford on the website. I was so excited, and started the process at once, only to come to the end and get a notice that it is not available. I called a few people over the next few days, trying to find someone who could help me sort it out and see why it was no longer available since it was on the website still - but no one could help me find out. I also asked anyone I talked to if they could help me find a similar one then, that I could get. Everyone I talked to found expensive ones way out of my reach. One person finally gave me the email of customer service so that I could get more information as to how to get this one that I wanted, or to help me find another one.


After emailing and calling a number of times, I finally got a reply email with a list of skew numbers that I could look up to see if any of them would be good. (see thread at the bottom of the page). They were all either un-available, or there was no such number, or they were expensive. What kind of customer service is that?? After all the hours and hours of trying to get someone to help me at Best Buy stores, online, and by phone - and other places as well, it would seem like customer service would do more than just send me a list of numbers.



I called one more time to try to get someone who could help me. Out of pure luck, I got to speak with a guy named Dillon. He spent over an hour looking online and trying to find a laptop that would meet my needs. He did find one, and I bought it, and am very happy with that - but I do have an aversion of Best Buy in general now, and do not feel like anyone cares a whit about whether I am a happy customer or not. You would think that after everything I tried, that someone would at least have given me options that actually worked, or called to help me through the process. I do believe that it is illegal to keep having these special deals that are not really available, and it seems like someone would have cared about that part at least enough to give me some help.



Again, thanks to Dillon, his employee number is A1012720, I finally found something that works for me that is within my price range, and that is available. I didn't find a single other Best Buy employee who was willing to go the extra mile and actually help me.



I am sending this to as many managers as possible, because I feel like someone of importance in that chain of command would be interested in knowing about cases like this, and might help instruct their customer care people to be more helpful in the future.



Thank you,

Kathy Grey

***-***-****



12551 Altura Dr

Rancho Cucamonga, Ca 91739
"

"They canceled my Premier Silver Reward Zone account claiming I misused the program but they won't explain how I misused it. I've had orders canceled for no good reason. I now see why people call them Worst Buy. I won't buy from them anymore."

"My husband bought few appliances online and we got a delivery date of May 20. I called in the next day and wanted to see if they can help us to push earlier the date due to our tight schedule coming up. The lady told me there is a delivery available for May 15. However, my husband have to call in to make any change to the account . I do understand that is against the privacy rules of the company but I am the wife who is calling to make things better for our schedule and and I am not making any changes to the delivery address. It will be delivery to the same place. Nope they can't help me. SO I asked her if she can hold the time and date and then have my husband call in later after work to confirm. Nope , she cant do anything. this means they will only talk to the one who paid. Yup we have few days before delivery which means we can cancel the entire order once my husband get to call in. This is making people life harder. This is all because they have separate department for installation. They cant coordinate with each other. This is sad for a company with such a customer service. The sales they have already make up back with the extra charge on this and that. "

"Absolutely the worst retailer. Promised contract was non-expiry but within an hour of purchase I discovered otherwise. They said, "Too bad, that's not eligible for refund".

Fortunately, I purchased it with an AMEX card and they guaranteed the purchase even if the vendor wouldn't accept returns. And this was WITHIN AN HOUR OF THE PURCHASE!!!

Should be known as WorstBuy. I will never again deal with them and will tell everyone I know about the TERRIBLE customer service attitude."

"Horrible return policy. Wanted to exchange a video game(unopened) for another game of the same price. Because it was 18 days after I bought the game, they would not exchange. I wasn't asking for a cash refund only to exchange. Management was very rude. I will NEVER shop at Best Buy again! I would even pay more elsewhere than go back there. Matthews, NC store."

"I paid for the protection plan for my droid which I then needed repaired by their geek squad. I have so far made 5 trips to the store and spent 4 hours there and been told twice that the phone was fixed. It still is not repaired and the second time they outright lied to me and told me it was fixed when it was clear they had not even looked at the phone."

"DON"T BUY TV FROM BEST BUY!!!
bought a 60" SAMSUNG tv 3 months ago. MANFACTURER ordered a part and now they have to order a second part. The tv was for my elderly mother and she has been without a tv for 2 weeks. Now it will be longer. Best buy will not even walk me through the hookup process to hook up another TV even if I buy it from them without charging me.
If I would have bought it from WALMART they would give a new tv."

"So my wife purchased a Corsair GS800 Power Supply at the Best Buy in Cerritos, CA on 03/29/13. I was going to upgrade her Dell server for her office as I was putting in more storage and wanted to ensure power wouldn't be an issue. When we were looking at the power supplies a Best Buy employee comes over and asked if he could help us. We inquired about the various models of PSUs they had available, the GS800 looks like the best one they had on the floor. We also asked about the return policy because I wasn't sure if the PSU would fit inside the Dell server (since Dell uses some proprietary stuff on some lines). He told us we had 30 days, even if the item was opened. We bought the PSU and I tried it out the next day and did the upgrade.



PSU worked fine for a few days but we noticed the server was shutting down spontaneously at times (and not in a controlled way). I immediately pulled the PSU out of the server.



We finally get a chance to return the PSU yesterday (04/21/13) since our baby was in the hospital for a few days. Apparently the new return policy is 15 days. Apparently the CSR who told us 30 days was misinformed. The Best Buy in Cerritos refused to take the PSU back. We asked to speak to the manager who was not very understanding (although we did not mention that one our kids was in the hospital - no need to pull a sob story). Manager was stubborn and refused to accept that their employee had made a mistake.



I can understand if maybe a year from now this might occur. The policy changed on 03/15/13 from what I have read online and was told by the return clerk. So Best Buy in Cerritos, CA is refusing to even give a small grace period on a policy that recently changed.



If I had purchased the PSU at Amazon they would have easily accepted the return but I choose to support my local Best Buy. Apparently this store (I can't say if this is representative of all Best Buys) feels customer service and acknowledging that their employee was in the wrong is beneath them. If they don't offer the lowest prices ($130+tax for a 800W PSU is not really a great price but reasonable) and they don't offer much selection (only 2 brands of PSUs were available Thermaltake meg and Corsair) and they don't offer good customer service (case in point above) then how can this store expect to compete with other local stores like a Frys or online leaders like Amazon?



I'm now deciding if I should dispute the charge with my credit card company. It was purchased on the company business credit card which spends over $10k/month, I'm sure they would have no problem with this. But as a business owner myself I know that can be expensive to Best Buy. I'm not looking to punish Best Buy. I simply want them to acknowledge that they made an error and have the courtesy to accept the mistake. I'm still 8 days from the previous 30 day return period."

"I ordered a laptop cooler from their website that they had on sale. They had to order it from their manufacturer, despite being sold by Best Buy. I suppose this is common practice for a few businesses, but I had tried to cancel my order twice, but the second time I had tried to cancel it due to Amazon pricematching it, they had shipped it out without my consent. Normally this would sort've irritate me, but the item shipped and arrived in 1 day, and they offered free shipping too. I talked to the reps but they most of them seem clueless on what's going on and aren't given full information. Wasn't the greatest experience but I'm satisfied."

"Horrid service, asking to speak with management is actually like going down a rung on the ladder of couth and intelligence rather than up.
They are fraudulent in their handling and dealing with your cell phone service. DO NOT purchase Ipad or any other device in which the will have access to your cell service plan and AT&T is just as bad in their alliance with them.
You are better off to purchase from any other business than best buy.y purchase was due to a gift card from this business and I wish I had just given the card back to the giver."