"Terrible customer service in the San Rafael store.

Manager is the worst.

Never again"

"FRUSTRATION ABOUNDS....DO NOT EXPECT ANY FORM OF SERVICE FROM THIS COMPANY!!! FAIL

I tried contacting the La Quinta Calif BB TV/ Audio dept via phone...

try #1). Transferred from operater to dept.- no answer, hung up after 7 min
try #2). Store does not answer - hangs up after 30 rings
try #3). Transferred to department - guy answers and says he thought they have what I'm looking for, will check price and be right back. Yep, he never comes back and I hang up after 11 minutes.
try #4). Store operated answers, transfers to dept but it goes immediately to a dial tone.
try #5). I'm fuming mad and blood pressure is now boiling. I ask for a manager which I am put on hold for. Yep, no manager answers after 8 min on hold. I hang up - NEVER AGAIN WILL I PATRONIZE BEST BUY, lesson learned. Sorry Best Buy, you've earned this pathetic rating and I see I'm not alone.

Amazon Marketplace, here I come!

"

"I ordered a TV series online and wasn't disappointed. They were shipped to my house in a very short amount of time. No problems at all - I would definitely purchase from them again!"

"I live in NY, my parents live in P.R.
I attempted to purchase 2 Samsung galaxy tablets from the site and have them shipped to their address and that was not an option. Actually, I don't think you can ship anything to an address - only store/warehouse pick up, which if you ask me is rediculous because they would forego a $600 dollar sale rather than put up 12.00 - 13.00 dollars shipping. I would pay for the shipping, I don't care about that if I am spending 600 already.
Because of this and the unprofessional chat I had with the agent online, I would go elsewhere and pay 30 dollars more so they can actually ship it. Mind you my parents are 70 years old and that would mean they would have to drive out 40 minutes each way to pick up an item that otherwise should have the option to ship to. WAY TO GO BEST BUY! WAY TO PUT SENIORS OUT OF THEIR WAY ON THEIR ANNIVERSARY!! I HOPE YOU GO OUT OF BUSINESS."

"i dunno what to say but i will buy just once a while "

"purchased a laptop from this store as my most recent purchase. Laptop was fine but I found out afterwards the price was a little high. But oh well. Since there are not many retail stores I will be shopping here again."

"Bought a Compaq laptop from them in June of 2011 and it had issues that I had to contact HP about and when I gave them the serial number they said that laptop had been purchased previously about seven months before. It took me several calls to HP to finally get them to update the purchase date, but when I sent the laptop to them to get serviced they said that there had been a large amount of liquid spilled on it, that is why it kept getting hot. They said that was not covered because there was no extended warranty. Funny thing, I keep no liquids in my bedroom any where near the computer, so how did it get a spill on it. Probably because the laptop was returned to Best Buy after someone spilled the liquid on it. Check your purchase before you buy. Ask for the serial number and model number and call the manufacturer and make sure it had not been previously purchased. Do I really have to give Best Buy a star in this rating. I don't think they deserve one. Fraudulent Seller!!!!!!! Beware!!!!!!!"

"They have very good prices, specially on prepaid cellphones i bought4smartphones from them becauze thats the place i would find the cheaper prices But gotta conplain about their costumer service specially on store#2510 At Meyerland plaza, Houston txthey specially have a real bad service on the mobile phones area , there i had the worst costumer service i had ever gotten before. I really wont recomendar anybody togo yo this store! . But sence i like best buy prices i decided yo just go yo another store location."

"Working with Best Buy online has been a complete nightmare. Avoid buying from Best Buy "online" if at all possible and buy directly through the retail store front. The "online" Best Buy purchase have to be handled 100% via the toll free numbber and the retail store fronts cannot get involved with any issues you may have.

I purchased a washer and dryer from Best Buy online, and the next day both items went on sale. In addition, online charged me a $69.99 install when the retail store front waives this charge. When I called Best Buy Onlines's toll free number the day after my purchase to get the sale price match and in store price match to waive the delivery fee, I was told I could not get the price match until the items were delivered. Once the items were delivered, I was told that it would take 5-10 days to resarch my claim. I did not receive any feedback or communication on what was going on with my credit. One the 5th call into them, I was told that my price match credit was approved, but they did not approve a credit for the sales tax I was charged on the price match. I had to open a second case number to get the sales tax refunded on the price match! I have spoken with 5 different representatives on 5 differnt days trying to get my price match credit, and each one of them told me a differnet process and timeline for getting my credit back. There was absolutley no communication from Best Buy online. I have spent at least 5 hours trying to get my $300+ credit back and still have not recieved it due to them having to "complete research on the sale." It has been 3 weeks now, and still no refund or ability to speak with anyone from Best Buy online who can tell me what is going on. It has been a nightmare. If I would have bought form the retail store front, I would of had my price match the day I requested it...Best Buy online purhcases will be a nightmare for you if you have to communicate with them in anyway for a price discrepancy!"

"The service is lousy, but not always have staff trained and each time I want to try a product to see how it works do not have batteries, is not connected or it does not work."

"The Best Buy employee was honest but the store manager refused to be. After spending $500 on a new lap top and office supplies the Best Buy employee had worked with me for over an hour answering my questions for a back up computer and was very helpful. He offered me the extended warranty for the computer and I declined. He instructed me on set up and making sure that I do a recovery backup which is now not included on disk with a new computer purchase. He also noted that for $80 or so the store would do that for me. I declined. I set up my computer and backed up my programs as suggested and installed the anti virus all in about 45 minutes. I had a simple question about my backup and thought I would call the store as suggested by the Best Buy employee, I instead spoke to a very rude manager who said that they would not help me in any set up and I would have to pay the set up fee and also ridiculed the employee who helped me and said that it takes 4 or 5 hours to properly set up a new computer. Of course we know that is a lie. We need to purchase our electronics some where else. I will encourage everyone I know to not purchase anything from Best Buy especially in Waynesville, NC"

"WORST CUSTOMER SERVICE EVER!!!!!! we spend on average $1000+ per year at best buy. i recently got a gopro hero 2 for my birthday and after 1 use the clip broke, rendering it virtually useless because it was unable to be mounted on anything. after waiting in line for 20 minutes they informed me that in order to do anything about it the product had to be in perfect working condition, which it was, but it couldnt be mounted. They then proceeded to inform me that if i bought their black tie protection program it would have been covered, which is a lie because black tie only covers electronics, the piece that broke was plastic. after all this they then told me that i could buy a new part for $15.99. at this point i was so frustrated that i just left. they would not make a defective product right, they would not cater to the customers needs and they would not fix it. all in all if i could give best buy zero stars i would. I will never shop there again."

"I am posting a letter that I sent to Best Buy corporate headquarters: Best Buy Corporate Headquarters 7601 Penn Avenue South Richfield, MN 55423 Dear Sir/Madam: On January 16, 2012 I first placed an order with Best Buy in Mohegan Lake NY for delivery and installation of an entertainment system in a second home in Boca Raton, Florida on February 22, 2012. I contacted the Best Buy in Boca a few days later to ensure that they had received the order. They informed me that they had the order in their system and that delivery and installation were scheduled for February 22nd 2012. I informed them at that time that I would only be in Florida for five days (February 20 to February 24) and they ensured me that the system would be delivered and installed on the 22nd. I phoned Best Buy in Boca on February 19th to confirm details of the delivery and was told that everything was scheduled for delivery and installation on the 22nd. I received a call from the Boca Best Buy on February 20th and was informed that the Panasonic TV I had ordered was no longer manufactured and was not in stock and that I would need to select another TV. I refused to select another TV and informed the salesperson at the Boca Best Buy that I wanted to cancel the order. She called me back later that day and told me that she had located the Panasonic TV and that they would be able to deliver and install the system on February 23rd or 24th. On February 22nd I went to the Best Buy store in Boca to confirm and finalize details of the delivery and was told that they did not have the Panasonic and would not be able to get it for me. They offered to sell me a Samsung instead (to which I agreed) but informed me that they would not be able to deliver and install the system until the following week, being fully aware (since I told them well in advance and on that day) that I would be returning to New York on Friday and would not be in Florida the following week. Please bear in mind that I had paid for everything, including delivery and installation, well in advance of the 22nd and I should have, in the very least, received a guaranteed scheduled delivery date. I went to Sears on the 22nd and had a new entertainment system delivered and installed the following day. I am not writing this letter to threaten you with a lawsuit or to seek monetary restitution for the wasted time and aggravation that my experience with Best Buy has caused; rather, to tell you that your service is an abomination, below any acceptable standards for the retail industry, and that I will never again shop at Best Buy. I know that this letter alone will not affect a change in the way you do business but I pray that a sufficient number of complaints such as this will do so, or that you will see a substantial enough decline in customer base that you will be forced to do so, if not to close your doors altogether. I am submitting copies of all relevant documentation for your review."

"Better not buy from Best Buy
I bought a Gateway Net-book for the Best Buy in Gastonia in November 2011. The hard drive went out in it and they had to send it back to Gateway. Today I went to get it and I was told that I would have to order a restore disc for $35.00 before they could put the operating system back in it. Keep in mind that I got a one year extend warranty with in when I bought it. This store does not stand behind anything they sell. Their warranties are no good. If you spend money there you will lose your money. I will never buy anything else at this store and I advise everyone to stay away from Best Buy. I even called their main office. When they get your money they have you and they will not replace the item or your money. I have all of my paper work and I can prove everything that I have said about Best Buy. I have already contacted the NC State Attorney Generals Office about Best Buy. My name is Tony Jones and I live in Mt. Holly, NC. My phone number is ***-***-****.
"

"Dumb and dumber..... Bought a $30 charger for xbox controllers just before Xmas. My kids tell me mid March that it's never worked. Turns out it has a 90 day warranty and I've owned it for 100 days. Do you think Best Buy has the common sense to exchange it? NO. I checked my reward zone purchases for the last 2 years and this transaction would have cost them .01% of the profit they've made off me. What this cost them now is a lost customer for life. Why sell that junk to begin with and if you do, u better have the decency to stand behind it. They told me I should have bought the warranty! Sad that u need an extended warranty for something 3 months old. Bad products, dumb sales people and horrible management. Doomed!"