"I avoid best buy at all cost. Finally had an opportunity to use my best buy gift cards over 2 years old only to have my order cancelled. As always best buy likes to disappoint. Oh well, time to go shop at Costco or Amazon. "

"Placed an order for 2 TV's that were probably a price mistake. Picked them up in store without issue."

"F-....did not honor LG 42" TV deal. Wasted my time and gas money to pick up after confirmation email. Bullcrap, will let all my friends and family know that best buy is shady"

"Best Buy has made a great impression on me for the 2011 holiday shopping season. All four of my purchases here have been quick and painless. Got the $188 LG 42'' tv, $279 Toshiba Thrive, $200 Canon ELPH 500 HS, and $15 SanDisk Extreme 8GB card. Slickdeals also deserves mention here!"

"So many negative reviews? They can't all be that bad. In any event, I landed one of those 188+ tax 42" TV deals and the transaction was smooth and painless. "

"I should have read reviews in this website before I made business with them. I have no wonder why they got such a bad score. They gave me the worst online shopping experience. I placed an order for a Nikon lens for $1,888.95 (not a back order) on 12/12/2011. I received no response..no e-mail whatsoever.

12/19/2011 - The order status on the website stated "In Process". I called them to see what was going on. After I was waiting for the customer service for 15 minutes, the representative told me that it was in the warehouse and would be shipped out in 24 hours.

12/20/2011 - I did not receive any confirmation e-mail of shipping. I called again. The 2nd representative said the same thing and asked me to wait.

12/21/2011 - Nothing happened. I called again (each time took 10-15 minutes to speak with them). The 3rd representative said she did not know where the item was and would track it. She asked me to call back.

12/23/2011 - Already too close to the Christmas (it was meant to be a gift). Nothing happened. I called again. The 4th representative, again, said the same thing "It's in the warehouse, in the shipping process". (Please... the item had been in the warehouse for all these times?) I said "No, I know it's not in the warehouse and I want to cancel". She said she can't do anything with it because it's already in shipping process. I said I still don't believe it's being shipped and I don't want it anyway because it won't be on time for Christmas. She said it's not Christmas yet they will try to deliver it to you by Christmas (BS!!! when I called it was 6 PM of Friday 12/23). I realized that there was on point talking to this person, she just had no clue what she talked about, she was just as useful as an answering machine, so I asked to speak with someone who could do something. She said no one to speak with!

12/27/2011 - I called back after Christmas asking to speak with a person who is able to help me cancelling my order. The 5th representative (maybe in a higher level) seemed to make more sense. She checked and told me that the item listed in her system as out of stock and need to get it from external vendor. I asked to cancel it and she did. She said the cancellation confirmation will be e-mailed to me within 24-72 hours and asked me to call back with this XXX reference number if I don't receive the e-mail. (It's been 48 hours now, and I haven't received an e-mail yet... I'll see)

Same day - I placed an order for the same lens from J&R.com. In the evening, I received an e-mail from J&R that the item has shipped along with tracking info!

Avoid "Best Buy" at all cost.... because it is actually "Worst Buy""

"I waited in the ipod department forever waiting for someone to get me an ipod classic. Several employees looked at me and just kept doing "nothing". I was not overly impressed with the level of service here and was surprised by it. I have never had such bad customer service at any Best Buy location until now. After hunting down an associate to get my item, checkout was a breeze and my item works fine."

"I placed and order for a laptop and got this message a few minutes later:

"The order you placed on 12/27/2011 has been canceled because we were unable to verify your information."

When I called the first time, the CS rep told me it was my Bank’s issue. I checked with my Bank and there was NO ISSUE.

So, in case I had mistyped the Credit Card number, I placed a 2nd order. Was also cancelled a few minutes later for the same reason.

I called again and the CS told me that it was because I was shipping to an office, even though my office is the Billing Address of the Credit Card and I had purchased before.

I found this issue to be something that has happened to other people
http://forums.bestbuy.com/t5/BestBuy-Com/Order-canceled-quot-because-we-were-unable-to-verify-your/td-p/265902

I think this new policy is a very bad move by Best Buy. I will probably avoid buying from Best Buy in the future."

"I bought one 25$ and three $15 iTunes cards on Dec 16,2011.
I picked them up on bestbuy store on 3100 w frye rd, chandler AZ 85226-5007.
The smooth action end here.

My daughter gave one $15 iTunes card as Christmas gift to her friend. She got $25itune card as Christmas gift.
But When she tried to use it, apple said that the $25 card was not activated.

I took the rest 3 cards and pickup slip and e-mail from bestbuy to store. The rudest resp I ever meet said that she doesn't care about my e-mail and the pick up slip from Bestbuy.
After some time, she eventually found the $25 card receipt from somewhere.I got angry for her attitude for treating customer, she refused to help me right away till a store manager come, but he only let her exchange me the non-activated $25 iTunes which doesn't work.
And claimed that the order has nothing to do with the store and I should contact bestbuy.com for the card that they let me pickup and not activated problem.

It's the most rediculous thing in the world?. I paid 4 cards and the gave me 4 cards with all the print out when pickup, but they didn't activate the card. Then later claimed that I didn't pay for the card without even look at my e-mail or their system.
Bestbuy is trying to rob my money, the worst purchasing experience I have ever meet in States. I will never buy anything from bestbuy anymore.
They are not only missing the good customer service but also missing the knowledgable personal."

"Received damaged microwave, not Best Buy's fault. Called to get item shipped back waited five days to get a return shipping label. Was also told that once they confirmed the item was received buy the shipper another unit would be shipped so I would not have to wait. That did not happen. Best Buy you have a long way to go. "

"Purchased a washer and dryer on 12/16/2010 not delivered until the end of February 2010 although we had been given a delivery date of 12/18/2010 and unhooked and hauled away our old appliances. Has broken down twice since purchase. Although we paid dearly for the Best Buy warranty they attempt to blame everything on the manufacturer, the manufacturer tries to blame everything on best buy. Washer was broken down for two months with the door in locked position. Technician came out, did nothing to remove the stagnant dirty water from the machine said he had to order a part, was here 2 minutes, kept being told part not available, stagnant dirty water still in the machine. Technician finally comes back two months later doesn't even bring with him a bucket or tools necessary to remove the water, asks me to supply buckets and tote the dirty water out, trashes my laundry room, dirty water all over the floor, asks for towels so his pants won't get wet, does nothing to clean the washing machine and leaves. In the process he tore the seal to the washing machine door so the first time I used it leaked every where, had to wait another two weeks for that part to come in and be repaired. "

"I've bought DVD movie online. I've recived a package in unaceptable condition. Packaging is so unsafed. DVD case was damaged, DVD paper cover was like after washing machine. Best Buy has a Return policy allowing to return any purchase made online to the local store. Manager in the store 211 refused to do refund after 30 minutes of communication. I went to another store, 217. It took representative just five minutes to do me refund. I'll never buy from Best Buy online. I don't understand why people at the store are unable to do refund (even the manager) but people at another Best Buy can do the same action within five minutes. "

"Never Shopping At Best Buy Again!!!!!!!!!!!

Order a product for store pickup. Item was suppose to be in stock however it was not. Money was held on my card for the item and was told by the representative "to bad we dont have it in stock." I will never ever order anything from best buy again."

"BestBuy.com doesn't allow all store return! Bought Samsung 23" HD monitor along with Adobe Photoshop Elements 10. Monitor came w/o Photoshop. Called to cancel Adobe and went to BestBuy store to return Monitor. They end up "resending" me Adobe instead of cancelling and my monitor is not "store" due to it not being a stock product in any BestBuy store. Called from Bestbuy store and was promise a UPS return label by email free of charge. That was 12/12, ten days ago.

I finally got a UPS return label from them and guess what? It's for the Adobe NOT the monitor I've been trying to return.

Total connected calls is about a dozen (lost count of all disconnects transfers and one ended up on an answering machine).

The usual brush off line from the representative
1 Just give it 24 hrs and see if you get it in the mail. If not just call back.
2 I see your case number, give it to the end of the week if not, just call back.
3 Return labels (sent by EMAIL) takes 7-10 days for arrival. Oh, that'll be tomorrow, if you don't get it by email tomorrow give us back a call.

As of now I'm speaking to Sarah, (Floor Susport), which is the person I was sent to when I finally got through and ask for a supervisor. Is said the usually holiday backup but couldn't explain then how I have gotten the wrong Return Label."

"Worst experience !! Never going back to Best Buy!!

Ordered a 50" Plasma Panasonic TV GT30 on Nov 13. They said the TV was back ordered and should arrive on 7th Dec. We bought the entire package ( installation, extended warranty, tv mount and tv furniture). No one calls us on 7th Dec. from Best Buy. Instead we get a call from Geek Squad saying they are on their way for installation. We tell them no TV and call Best Buy, only to know the shipment has not arrived and will take another 4 to 5 weeks. They keep asking us if we want to cancel our order. ( don't they need business???) I guess not...Next day we get email, TV will be delivered on 21st DEC. Its confirmed by the delivery person on 20th Night that we would be delivering next day. 21st morn. we get call from him. 'TV not reached warehouse'. pls. note there is no communication whatssoever from Best Buy.. We again call them in afternoon nad we are told the shipment did arrive the TV is on truck for delivery. Should reach by 7pm. When no one comes till 8pm, we go to store and we are told very cooly.. someone lied to you!! There is no TV in the warehouse. They were reluctant to give us any compensation. kept asking us if we wanted to cancel the order..we told them as compensation for our time,money give us the same tv in 55" size which was in stock. thry refused... ultimately,we just cancelled our order.. today we lost so much time..and are without TV...Hopeless Service!!"