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5/5

2002-05-30

"This company shipped fairly quickly and everything was in great condion when it arrived and the shipping was a flat rate of 5 dollars. would deffinitly recomend to computer cooling freaks like me."

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5/5

2002-05-23

"Great service. Recieved confirmation email after order was placed and once it was shipped. Order was delivered quick and in perfect condition .Highly recommend."

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Delivering products damage free
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5/5

2002-05-20

"5 days ago I placed an order for some fans for my pc, 2 minutes later I received an e-mail with the confirmation of my order. Later that day received another e-mail notifying me that my order have been shipped. Everything arrived well packaged, already installed and working beautiful. Most definetly would order again from them."

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1/5

2002-05-16

"I ordered a case from bestbyte computers about a week ago. It came in about 5-7 days. When the case came, it was packeded decent, it looked pretty secure, except that the bottom of it was ripped and it had hole all over it. When i opened it up, it was very secured into the styrofome and did not move at all, the corners and top of the case were all protected. I took the case out of the box to find that there was a crack and the side of the case was broken from the top to about 3 inches down. I doubt that it got damaged shipping here because the box was in decent shape. I was very displeased with this. "

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Is consumer focused
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
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Delivering products on-time
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Ease of checking delivery status
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Delivering products damage free
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Variety of brands and products offered
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Ease of ordering online
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Ability to determine if a product was in-stock real time
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5/5

2002-05-16

"Ordered a case with ps. I received the case via fed ex ground in 6 days. Shipping was fair $20, from tx to nyc. The only thing i had to do was get the tracking no. Will order from them again."

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Is easy to do business with
Is committed to quality products and services
Is consumer focused
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Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-05-15

"I ordered The Digital Doc 5 at about 1am Monday morning. I received a confirmation email and shipping notice that same day. The item arrived on Wednesday afternoon.(2 days) A couple of the pins where the sensor probes connect were bent over, but this was due to the way the OEM packed the wires in the sealed package, not due to shipping.

I was very pleased with their prices and their low shipping costs not to mention the speed at which my order arrived. I will definitely order from them again. I was so pleased in fact that I felt compelled to come here and register and leave a comment about them. Good job bestbyte, keep up the good work!
"

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Is easy to do business with
Is consumer focused
N/A
Is committed to quality products and services
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-05-15

"They plesently surprised me by getting my very early A.M. E.S.T. order shipped the same day, a Saturday. I chose USPS Priority shipping and with my experience with the USPS for my town I figured at the earliest I'd get the package Tuesday if I was lucky, but I got it Monday.

I inspected everything right away and all 11 items I ordered were there and in A-1 new condition. I have since tested all the items and they are okay.

I searched many web sites for the rounded cables, Enermax fans, aluminum fan adapter and other items I ordered and BestByte had the best pricing and just $5.00 for shipping was icing on the cake.

I'm very pleased with my interaction with them and won't hesitate to go to them again and tell my fellow tech associates to go to them. I wish I'd of found them sooner, I could have saved on the case I bought locally last month.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-05-07

"Good prices, purchased multiple cooling items when shipping was $5 for up to 100lb. Packaging need some improvement, by still 9/10 in
my book. Good e-tailer. Recommend.
"

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5/5

2002-04-12

"Recieved confirmation email the day it shipped, recieved package 2 days later. Overall very satisfied with vendor"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
N/A
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2002-04-11

"Ordered april 4th arrived april 10, was 3 work days as expected. when I did not receive my email confirmation with tracking number I called the toll free phone number spoke to a gentleman that told me it had shipped and gave me the tracking number. Second order in a month, still very satisfied."

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5/5

2002-04-07

"I ordered from BestByte once before several months ago. Their lack of customer service caused me to be hesitant in placing another order until now. This time within an hour of sumitting the order I received the confirmation, and within 4 hours of that I got a tracking number. The order was complete and in good condition when it arrived. BestByte has now become my favorite online computer parts store. I wonder what happened the first time?"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-04-05

"Had it within 2 days, exactly as described. Excellent company, really really low prices"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-03-31

"I purchased a case modification (rectangle window) it was a little bit hard to install, but looks very professional. I also bought a Red 10" neon light, which you have to modify yourself, but that is ok too."

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Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status

5/5

2002-03-26

"Bought 3 intellimouse optical from them. Really reasonable price and shipping! Ordered item on saturday night and received them on monday! I haven't tested the mice yet but will report if I have any problems. So far so good ;D"

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Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
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Delivering products on-time
Ease of checking delivery status
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Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
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Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
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Ease of checking order status
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Overall web site
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Web site being easy to use

1/5

2002-03-25

"This company sells products for cheap prices and ships quickly, but has terrible customer service. Their online ordering is laid out so you can only ship to your billing address. I sent them an email asking how to ship to my work address, after two days of no response I bit the bullet and shipped it to my home, hoping that it would still be their waiting at my apartment when I got off work. Also when I received my order confirmation email it was missing one of the fans I ordered and instead had a less expensive part. I immediately emailed them asking to include an another fan and let them know additional charges were fine. I did not receive a response. Sure enough when my order came it was missing the fan. I sent them an email asking if they received my previous email and how to exchange the part I did not need for the fan I wanted, still no response two days later. Very unsatisfied and I will not order from them again unless I am really strapped for cash and cannot find what I want elsewhere."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
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Ease of ordering online
Ease of checking order status
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Being knowledgeable
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Resolving problems
Making decisions on their own
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Being easy to reach
Being trustworthy
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Overall customer service
Customer service being trustworthy
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Customer service being easy to reach
Customer service making decisions on their own
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Customer service resolving problems
Customer service being knowledgeable
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability
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