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5/5

2002-07-10

"Order a new case & power supply.
Received order 9 days later - all items were as advertised.

Would order from them again.
"

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5/5

2002-07-10

"I ordered Arctic Silver 3 on a Thursday. Didn't receive package until 2 Tuesdays later. I called Best Byte and they said that it takes at least a week because it has to be hand sorted. I would order from them again."

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N/A
Overall product shipping and delivery process

5/5

2002-07-07

"Ordered some Arctic Silver 3 from them for only 5 bucks. Ordered on a Saturday, arrived the next Saturday. They sent it regular snail mail but it was fine because I didn't have to pay any shipping! Overall good experience. No complaints here."

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5/5

2002-07-05

"This outfit is as good and conscientious a reseller as you'll find. Quick efficient and accurate. All my items were shipped the same day and the emails were all there. Had a shipping problem (no fault of Best Byte). They resolved it quickly and to my benefit. This outfit is a definite 10. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process

2/5

2002-07-04

"Have ordered several times from them and it appears as long as you have no problems, they are a good seller, i.e. good prices and quick shipper.

On my recent order, I paid for 3 day UPS which UPS then shipped all over the state of TX (could tell UPS scre*** up by the tracking), not arriving here till 3 days after needed. Contacted BestByte and have yet to have ANY response.

I've moved my recent purchases elsewhere. Having dealt with many good murchants, I see no reason to waste my time with unresponsive ones. Small things which are easy to solve like this incidence are generally symptoms of problems I don't wish to experience.
"

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Overall quality of the company
Pricing of products and services
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Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being knowledgeable
N/A
Customer service making decisions on their own
N/A
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2002-07-03

"Yet another flawlessly smooth transaction with the folks at Bestbyte! I've been dealing with the folks at Bestbyte for almost 3 years and have never had a single problem. Thanks again for the fast shipping and great customer service!"

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Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
N/A
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

1/5

2002-07-01

"I ordered two 24" dual silver rounded IDE cables and one 12" single silver rounded floppy cable for $23.97 including S&H.

They got my order wrong. Instead of a 12" floppy cable, they sent me an IDE one. Then, when I told them to send me the floppy cable I ordered, they expected me to send the mistaken cable back! I don't know about you, but I'm not paying money and time to send something back that shouldn't have been there in the first place! Stay away from Best Byte, especially when it comes to cables. They'll probably mix up the order and expect you to help clean up the mess!
"

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5/5

2002-06-28

"I build pc work stations for my department (graphic design and web design), I order all my small parts from them. They have great prices on little stuff like fans, cpu coolers, rounded cables, etc. I ordered a large amout of stuff from them in a single order. Shipping was only 5 dollars charged to me, yet it cost the retailer over 20 to ship it to me. I find that to be amazing, and honest that they don't overcharge what they quote when you checkout. I'd recommend them and have had no problems."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-06-26

"Bought an Enermax adjustable fan, it wasn't packed all that well, but overall, great shipping time even though no tracking number. The produtt works great! I ordered 3 more from them I was so happy. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-06-20

"ordered three vantec stealth case fans. items were just tossed in a small box no padding what so ever. items arrived in working condition however. been a repeat customer. had to e-mail for tracking number, however item shipped same day as shipped like promised. only thing that could have been better was packaging."

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Overall product shipping and delivery process

5/5

2002-06-19

"bought 2 300w power supplies from them (enermax) for a great price and a heatsink for my duron too...they are VERY reasonable on shipping and the package came as promised...good deal!"

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5/5

2002-06-13

"Ordered a nice case with 350W powersupply for $29. Got it the next day! Packaging was great and there was a nice invoice included. These guys rock!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

JMB
5/5

2002-06-12

"Only thing I did not like no paper invoice and need to e-mail for tracking number. Other then that great company."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-06-08

"Company had the best prices on rounded cables I've seen so far. Ordering was straight foward and simple. Received cables approx. 4 or 5 days later.

UPDATE* On my last order with these guys, they had left out the thermal compound from the order. One fone call and I believe his name was "Barry"??? Gave me a choice of reshipping the item or a refund. Courtesy was extended to me throughout the whole fone conversation and I'm happy to say that these guys won me over big time!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
N/A
Customer service being trustworthy

4/5

2002-06-07

"I bought a Thermalright AX-7 Heatsink and a 80mm fan from them on 5-29-02. They promised same day shipping but shipped two days later when I called them for the status. I got the on the 6-3-02. They package the item with 2 piece of newspaper. Lucky for me that it did not damage anything. These guys have great price but cutting back on packaging isn't the way to go. I would buy minor item from them again but with bigger or fragile I'd think twice."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Overall web site
Speed of web site
Web site being easy to use
Web site reliability