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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
2/5

2014-12-31

"Paid for 2-day air shipping, did not get it. Also, they entered my shipping address incorrectly, causing delay in delivery. As of 12/31/14, i still have not received my delivery."


Rep reply posted 2015-01-06
A rep from Between the Satin Sheets, btsatinsheets, has responded:

“We're sorry for the issues in shipping. Unfortunately, the shipping address entered at ordering was undeliverable. We have issued a full refund.”


Verified
5/5

2014-12-29

"Best price I could find combined with excellent fast service"


Verified
5/5

2014-12-20

"Quick delivery, a very good price, and exactly what I wanted."


Verified
5/5

2014-12-15

"Excellent service! Order shipped after a few days (must have been the holiday shopping season) with shipping notifications and tracking number provided.
Best deal on the NobEssence Romp I could find! It's beautiful! Can't wait to try it.
"

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Verified
5/5

2014-12-03

"Quick and professional very happy"


Verified
5/5

2014-11-03

"Very good price on Njoy Wand. They notified me by email that there would be a 2 day delay in shipping, and asked if that would be okay. Product then arrived when they said it would."


Verified
1/5

2014-10-30

"I experienced an issue on their website and sent an email to betweenthesatinsheets only to receive no response (it's been five days).
I've also been waiting patiently for almost a month now and still haven't received my order.
All I want is some communication from the people at Betweenthesatinsheets in regards to some of the issues I've been experiencing.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
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Product Returns/Refunds/Exchanges
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Rep reply posted 2014-10-30
A rep from Between the Satin Sheets, btsatinsheets, has responded:

“Hello! I'm so sorry we missed your email. It seems like your package made it to Australia, but was undeliverable and on its way back to us. Please email us and let us know if we somehow got the shipping address incorrectly and we can reship your order today.

We're really sorry for the inconvenience this caused!
Between the Satin Sheets”


Verified
5/5

2014-10-22

"Even though the item was back ordered i got it quick. Good customer service communication."


Verified
5/5

2014-10-20

"Very fast service- no problems at all."


Verified
5/5

2014-10-10

"Excellent sale prices on two very expensive items. Wrote to them before purchase as I had never heard of them, and received an immediate comprehensive pleasant answer from the CEO. Products delivered on time packaged as advertised, in perfect condition. Will recommend to friends and buy again. Excellent. "


Verified
5/5

2014-10-03

"Love the product and love the service, arrived much sooner than I expected it blew me away :)"


Verified
5/5

2014-09-19

"Discreet and delivery quick! Would definitely order through them again!"


Verified
5/5

2014-09-13

"I am very happy to have found Between the Satin Sheets. I found great deals on some items I was looking for and I didn't have to wait long to receive them. I placed my order on the 6th which was a Saturday, had a shipping confirmation on Monday the 8th and had my items in hand on Friday the 12th. I would definitely recommend this store and I will absolutely return to them for future orders. The items were packaged nicely. I had two items that came in their own boxes, one of which is a nice box to be kept for storage of the item so it was important for the box not to be damaged. Each of these items were placed inside a plastic bag and then placed into the shipping box so they were protected. The shipping box was a plain brown box with no store name or any sort of indication as to its contents. Very pleased with my experience with this shop!"


Verified
5/5

2014-08-28

"Ordered on Friday, Arrived on Monday!!! Wow!!!"


Verified
5/5

2014-08-27

"Good service, fast delivery time."