"My order came through in a timely manner.
I ordered on Tuesday and received it on Saturday.
Just like I hoped. "
"I placed my order online, but I had a concern about it so I emailed them. I had a response back within 24 hours. Prices were very affordable, and shipping was fast and discreet! I would definitely purchase from them again."
"Great price, fast shipping, no complaints. Thank you!"
"Quick shipping, discrete packaging, great price.
The only thing that could have been better was a ship notice so I'd know when to expect the package."
“Thanks so much for your feedback. We do send a shipment confirmation email for each order with tracking information, but sometimes these are blocked by an email provider's spam filter or not delivered by other reasons. We realize that this information is important to our customers who are trying to see when their order will be delivered so we are looking into ways that we can improve the delivery rates of these emails.
Thanks for shopping with us and we hope to see you again soon!
Between the Satin Sheets team”
"Everything went as expected. The shipping was a bit costly (made up 25% of the total cost) although I guess it's not really the seller's fault. Even with the expensive shipping the total cost came to be much lower than if I'd bought the item locally."
“Hi eon_rider! We understand that shipping can be costly when shopping online and it can be a significant part of your total purchase price. We will look into working with USPS and UPS to see if we can get lower rates or offer alternate shipping methods.
Thanks for your feedback!
Between the Satin Sheets team”
"I was very happy with the promptness in which they delivered my order."
"The item we ordered said it was in stock but then received an email it was out of stock. I was looking forward to getting my item soon but now need to wait. disappointed. "
“We're truly sorry for the delay in receiving your order. We try to update our inventory daily to avoid this, but because some items are so popular, we sometimes receive an order before we realize it is out of stock. We are also working to change our current process so that we can identify out of stock items soon and mark them on our website quickly. More inventory is already on its way from the manufacturer and we will work to get your order out as quickly as possible. Thank you for your feedback!”
"Very helpful costumer service. "
"Very pleased with my order. Fast shipping."
"Great service and fast shipping."
"Came quickly and exactly as ordered."
"Great prices, customer service, and quality products."
"The products that I ordered were received quickly and just as advertised."
"Just what I ordered. Fast shipping. Very happy. "
"Great selection, great prices and excellent overall experience!"
A rep from Between the Satin Sheets, btsatinsheets, has responded:
“Thanks for the review! It was a pleasure to assist you!”