"Please refer to my emails to your customer service department. I will copy and paste them below. Please read from the bottom up. I'm very upset with this whole situation!
Update for Case #CS3255429 - "Sales Order #13035197 - RP"
Hi Renee,
I am sorry to hear you feel this way though I will definitely make an exception for you as I can understand your frustration.
Here is a link to Proposition 65 is you wish to obtain more information:
http://oehha.ca.gov/prop65/background/p65plain.html
As per BTR’s return policy, all items that qualify for return are refundable in BTR account credit only. Items that are not eligible for return are specified as Non-Returnable in the item description at the time of purchase. Examples of non-returnable items include intimates, cosmetics, some jewelry, swimwear, luxury items, vintage goods, and most furniture.
In this case, as a onetime exception to our policy, we will be accepting your return for a full refund to your original method of payment in the amount of $47.39.
Please follow our return guidelines listed below:
You must include the packing slip with your return-we encourage you to keep a copy for your records. Please indicate the reason for return using the Reason Codes found at the top right of the packing slip.
Return the item in its original packaging, ensuring that all hangtags, boxes, plastic bags, hangers, etc. are with the item.
The item must be unused, in its original condition (other than items returned for being faulty).
Once repackaged affix the Canada Post label on the return parcel. Please keep a note of the tracking number for your records.
Please note that we do not accept returns on Intimates, Swim Wear, Earrings, Vintage, Bedding, Beauty Products and items purchased from blowout events.
Once received and assessed by our Returns Department, you will receive an email notification indicating that your return has been processed. Please be advised that the average return time frame is approximately 1-2 weeks from the date your returned parcel is received in our warehouse.
We are glad that we were able to resolve this for you and hope that you continue to be a valuable BTR customer.
If you require any further assistance please do not hesitate to respond to this email, call our Customer Service Centre at 1 ***-***-**** or speak with one of our agents via live chat (located both at check out and the help section). Our hours of operation are from 9AM to 6PM ET 7 days a week.
Best Regards,
BECOME A MEMBER
Tiffany
Customer Support
T ***-***-****
1.***-***-****
Ext: 3821
Case Message History
-----Original Message-----
From: 1147975 Renee La Croix (****@****)
Sent: Saturday , September14, 2013 06:34 PM EDT (GMT-04:00)
Subject: Sales Order #13035197 - RP
Hello,
You use some very ambiguous terms in your email such as may cause, most items, many items And may have which does not sit well with me. No where in your email did you address birth defects and reproductive harm. All you addressed was cancer. Let me ask you a question, would you in all conscience use a bag like this? Seems like your downplaying the issue at hand which is that beyond the rack did not state any of these things under the item before hand. You clearly stated you don't " think" there's anything to worry about. You didn't say you are positive, which leads me to believe you have no clue. You say many companies print these labels just incase?! What makes you an authority on this issue, how can you make that statement when you in fact don't know. You stated drinking glasses and furniture but that's also very ambiguous as you didn't state specifics brands or styles. I will be returning this bag to your site as I wish to be credited for the full amount I paid including shipping, taxes etc. I do not wish to see any deductions from the total amount I paid. I am very angry by this whole incident. It seems like your just regurgitating facts that you copy and pasted. Please pass my complaint on to your management. I will be calling back beyond the rack to further voice my displeasure.
Renee La Croix
Sent from my iPhone
On 2013-09-14, at 5:41 PM, Beyond the Rack wrote:
>
> Update for Case #CS3255429 - "Sales Order #13035197 - RP"
>
> Hi Renee,
>
> Thank you for contacting BTR!
>
> If you do not wish to keep the item you may of course send it back however, I don’t think there’s anything to worry about.
>
> The vendor that shipped these items out to you is based in the United States and ships many items into the state of California. Most items containing chemicals of any sort which are sold into California will carry that labeling due to California Proposition 65. As per California Proposition 65, if exposure to a chemical for 70 years consecutively has a one in 100,000 chance of causing cancer then use of that chemical requires a warning label. Many companies actually print these warning labels “just in case” so that they are not liable for lawsuits under Proposition 65, as this controversial law has also been exploited by some law firms which revolve around suing companies for failure to issue said labels. This law does not exist in Canada, and as such many items in your household including furniture and items like drinking glasses, make-up or shoes may have warning labels had they been sold in California. The item you ordered is actually as harmless as any other bag. More information on Proposition 65 can be found here:
>
> http://oehha.ca.gov/prop65/background/p65plain.html
>
> I do apologize for any inconvenience.
>
> Best Regards,
>
>
> BECOME A MEMBER
> Tiffany
> Customer Support
> T ***-***-****
> 1.***-***-****
> Ext: 3821
>
>
>
> Case Message History
> -----Original Message-----
> From: 1147975 Renee La Croix (****@****)
> Sent: Saturday , September14, 2013 12:34 PM EDT (GMT-04:00)
> Subject: Sales Order #13035197 - RP
>
> Hello, I received his bag that I ordered and it contains a label that ingredients this bag is known in the state of California to cause cancers and birth defects and other reproductive harm. I am currently pregnant and do not wish to have any birth defects or to get cancer. What if I didn't read the tag and wore that bag! No where on the site stated this information when I bought this bag! This is not right and it's not ethical! I would like someone to get back to me ASAP! I have wrapped this bag in two garbage bags and I want it out of my home. It is unsafe! I'm so disappointed because I order from beyond the rack all the time. My trust has been broken! And when I get directions from beyond the rack I am sure I will not be charged for shipping, returns etc! I will be awaiting a response!
>
> Renee La Croix
>
>
>
>
>
>
>
>
>
> Sent from my iPhone
>
>
>
>
> Click to join Beyond the Rack for free.
> Already a member? Invite your friends and get $10 on their first purchase!
-----Original Message-----
From: Tiffany Vidal
Sent: Saturday , September14, 2013 05:41 PM EDT (GMT-04:00)
Subject: Sales Order #13035197 - RP
Hi Renee,
Thank you for contacting BTR!
If you do not wish to keep the item you may of course send it back however, I don’t think there’s anything to worry about.
The vendor that shipped these items out to you is based in the United States and ships many items into the state of California. Most items containing chemicals of any sort which are sold into California will carry that labeling due to California Proposition 65. As per California Proposition 65, if exposure to a chemical for 70 years consecutively has a one in 100,000 chance of causing cancer then use of that chemical requires a warning label. Many companies actually print these warning labels “just in case” so that they are not liable for lawsuits under Proposition 65, as this controversial law has also been exploited by some law firms which revolve around suing companies for failure to issue said labels. This law does not exist in Canada, and as such many items in your household including furniture and items like drinking glasses, make-up or shoes may have warning labels had they been sold in California. The item you ordered is actually as harmless as any other bag. More information on Proposition 65 can be found here:
http://oehha.ca.gov/prop65/background/p65plain.html
I do apologize for any inconvenience.
-----Original Message-----
From: 1147975 Renee La Croix (****@****)
Sent: Saturday , September14, 2013 12:34 PM EDT (GMT-04:00)
Subject: Sales Order #13035197 - RP
Hello, I received his bag that I ordered and it contains a label that ingredients this bag is known in the state of California to cause cancers and birth defects and other reproductive harm. I am currently pregnant and do not wish to have any birth defects or to get cancer. What if I didn't read the tag and wore that bag! No where on the site stated this information when I bought this bag! This is not right and it's not ethical! I would like someone to get back to me ASAP! I have wrapped this bag in two garbage bags and I want it out of my home. It is unsafe! I'm so disappointed because I order from beyond the rack all the time. My trust has been broken! And when I get directions from beyond the rack I am sure I will not be charged for shipping, returns etc! I will be awaiting a response!
Renee La Croix
Sent from my iPhone
Click to join Beyond the Rack for free.
Already a member? Invite your friends and get $10 on their first purchase!
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