"It's taking longer than I thought for my items to arrive. I wasn't aware the items would all be shipped separate "

"I ordered a Halloween costume that was listed as having a sword included. It did not arrive with one. I have contacted customer support and they are looking into it.

Update: Customer Support dealt with the situation extremely well. I was blown away with the level of service and will continue to order from BTR (actually ordered something this morning) Mistakes happen and it's all in how you deal with it. Bravo BTR for handling it so well!"

"I ordered this watch and it was a nightmare. I received an email stating that the order was not being filled and would receive the BTR credit that I used plus a credit to my credit card. Maybe a week later I got an email stating that my order was on track for delivery but I though it was a mistake being I just got an email stating the order would not be fulfilled. A week after I never got the credit to my credit card and I had used the BTR credit for another order plus paid 9.95 on my credit card I inquired about the order. On Sept 9 I spoke with Peter Barron who did some investigating to find out that the order was being fulfilled and shipped but was cancelled since I had already used the btr credit and I finally received the credit on my credit card. If I was told that the order was going to be back ordered I might have accepted that but to have it told to me that it was not going to be sent then not be notified that it was, was fustrating and upsetting. It was a present to myself and I had not birthday gift. It makes me question if I will get my latest order."

"It has been a month since I have made my purchase as well as had my credit card charged, but I do not have the watch I requested. I was sent a gold watch when a silver watch is what was requested. "

"Love Beyond the Rack! I am truly addicted, which i great for me, not so great on the bank account. Everything from the ease of order to customer service, to the product itself has been great!"

"As always great service, great products!!
Thx"

"It's unfortunate that orders sometimes come in separate packages or on separate dates but I understand the circumstance.

I'm not confident that if I ordered an item that was required, by me, on a certain date or for a certain event that I would get it when needed.

My experience so far has been fine, it's just a reliability issue. It won't stop me from reviewing your offers.

Thanks for the opportunity to provide feedback.

Kim"

"I always take a 2x in my blouses or tops and this order was rather disappointing because it was somewhat smaller than I expected....I will be returning it. "

"As far as I'm concerned Beyond The Rack is one of the best shopping experiences I've ever had. The staff are not only caring but completely knowledgeable and go out of their way to make your experience pleasant.

I will only shop there for most of my things...I have found them to have exceptional quality products at great prices.

Thank you Beyond The Rack!"

"I like the updates on shipping that I get"

"very rapid delivery , not commplicated order, description that adequately represent the object purchased"

"Overall very pleased with the products. My only dissatisfaction is with shipping times, which are quite lengthy. "

"I am very satisfied with the quality of the clothes however I find that sometimes when I send an item back it takes too long to get my credit back. For instance, I recently ordered a coat and had to send it back as the size was wrong. I then found the right size and if I had got my credit back sooner then I would not have to pay for the second coat, I could have just used my credit. Other than that, I love Beyond the Rack."

"Have been shopping here for a couple of years and really enjoy it. You never know what exciting items you might find and I have saved a lot of money. Also see some items that I wouldn't see any where else. It's simple, quick and easy to use all from the comfort of your home and its Canadian!"

"The last order that I received only took 2 weeks before I got it. Somehow faster than my previous orders which took a month and half."