"Transactions and products always flawless. Gold Standard."

"The only site that carries parts for my 1986 Yamaha SRX600S in stock, great service, quick shipping, and the very best selection of parts on the planet."

"I ordered spare parts for my Suzuki LT-R450 from BikeBandit.com

I added the parts to the cart, and during checkout I noticed that I was being charged $167.97 for TAX/DUTY. I contacted the support staff via the online help and spoke to a customer service representative. I advised him that I was outside the US and therefore should not be paying any duties or taxes.

He advised that the parts will be shipped free domicile and that all local customs charges, etc will be to bikebandit.com's account. Although these charges were still expensive, considering that we only pay 5% import duties here, I agreed and confirmed the order.

Total cost of spare parts: $419.92
Shipping Costs: $136.10
Tax & Duty: $167.97

When the items arrived in my country, I was charged customs and additional handling charges by UPS. I therefore contacted their customer service staff and advised them of the situation, and provided copies of the original invoices i received from UPS. Bikebandit replied stating that UPS "have no record of these charges", which I guess is the standard answer they give to everybody who queries this. Despite the fact that I have provided documentary evidence to support my claims, bikebandit are not prepared to refund these charges.

I had asked them to provide a copy of their air waybill where it is indicated that charges are to their account so that I can follow this up with the local UPS office, however they are not prepared to provide this evidence.

Despite sending emails and receiving one-line answers for well over a month now, they are not prepared to settle the issue amicably. I have requested the telephone number of one of the managers several times now, however this is ignored each time.

I cannot comment about purchases made within the USA, however international buyers beware. Although they claim that their prices are the cheapest on the internet, once you factor in the additional charges for "tax and duty", they are in fact the most expensive retailer on the internet. Based on my own experience, I would highly recommend that you avoid dealing with this supplier as they are clearly dishonest and their customer service is not existant.

Once you add the Tax & Duty charges to the price of the equipment ordered, the "actual" price you pay is around 40% higher than the prices advertised on their site!
"

"Item was delivered even earlier than expected. Item was exactly what I was expecting and arrived in perefect condition. I am very satisfied with Bike Bandit and will be ordering from them again and will recommend them to my biking friends."

"We have a 2002 Honda Goldwing 1800 and needed a new battery for our riding season. We called Bike Bandit to determine which of the many batteries they offer that we needed for our bike. They were very helpful & even offered a free battery charger with the purchase! OMG! Placed the order on monday morning and we received the battery the very next day! The charger came by friday! We have always been very pleased with the quick response and customer service Bike Bandit has provided for us since we started riding on 2 wheels! We will continue using them for our motorcycle needs!

Very pleased in Washington!"

"I needed a headlight bulb for my 2002 BMW , and found three "bulbs" shown on the schematic drawing on BikeBandit's web site. I called customer service for help to determine the right bulb, and the wrong bulb was selected and shipped. I called customer service back after receiving the wrong bulb and was satisfied with the way they handled the exchange, except for the shipping charges. It cost me as much in shipping charges as the bulb was worth. "

"I haven't received my stuff yet, but it's only been 2 days. I've shopped BikeBandit.com before. They seem to have the best selection for my old "classic" and the largest assortment of accessories that will fit it. They're prices are always competitive and the shipping options are best for my needs. Who needs bike parts shipped overnight in the middle of winter? BikeBandit always offers a cheaper slower option. They also offer AMA discounts which some other retailers have trouble with on follow through."

"BIKE BANDIT TIS HE BEST VERY QUICK SHIPPING AND PLENTY TO CHOOSE FROM "

"Great selection of oem part for my 81 suzuki. Part ship fast for cheap "

"Great site! Had an exceptional deal that no other company could match. Item was shipped on time and packaged superbly. Have used them in the past will definately continue using them for parts/apparrel needs."

"Bought some OEM and aftermarket parts from BikeBandit.com for my Yamaha Royal Star Venture. The website has lots of parts for my bike, and thats a plus. Very fast shipping. Will continue to purchase item from them. "

"Ordered tire (Bridgestone Spitfire) after hours on Tuesday. Got an E-mail confirming on Wednesday morning.
Wednesday afternoon got an e-mail with tracking number, stating would be delivered Thursday.

Basically, one day service at half the price of the dealership, delivered to my door. At the dealer I would have to return to pick up.

What great service!! What a great price!!"

"Easy internet ordering and payment with superfast shipping. I recieved the item the next day with standard shipping. Will definitely order from BikeBandit.com again!"

"Got my tires in a flash! The Rep was especially helpful as I wasn't sure which ones would fit my bike. Excellent!"

"Wow! After reading some of the reviews below I must have gotten the shaft. I placed my order on the 6th and will not receive my items until tomorrow(3-15-11). I have ordered alot of products online and Bikebandit is by far the slowest I have had to deal with.

I think next time I will just duke it out and drive to the dealer for the oem parts as the prices are the same."