"I ordered a cordless pleated shade for my patio door and it arrived not working properly. Company immediately sent out a new shade which works beautifully. Now my problem is that the shade sticks out from door too much and anyone can peek in. I couldn"t make it wider because of door handle. I would say that the headrail is too large for the pleated shade and that is made for a cellular shade not a single pleated shade. The headrail sticks out about 2 1/2 inches and should be only 1 1/2 inches for pleated shade. The old pleated Bali Shades I have on patio windows are 1 1/2 inches. So beware when you order just pleated shades."
"Easy order, bought the roman shades on sale.great prices! better than any other companies. Blinds came in 6 business days, blinds.com sent to my email tracking the order. Easy install, blinds fit and Look BEAUTIFUL! "
“Thanks so much for the review, Nancy! We're so happy to hear how easy this experience was for you! Please let us know if there's anything else we can help you with! -- Blinds.com Social Care team”
"We had nothing but a great experience with Blinds.com. One of our blinds did not fit correctly, without question Blinds.com sent us a new one without the hassle of even having to send the other one back. The blinds are great quality and fair priced. I would highly recommend working with Blinds.com"
“We're so thrilled to hear about your great experience! Thank you so much for taking a moment to rate us. If there's anything else we can help you with please don't hesitate to let us know! -- Blinds.com Social Care team ”
"Flawless I made a mistake on measurments. Blinds.com remade them, unbelievable
"
“Thank you so much for the review, Richard! We're happy to help and we look forward to serving you in the future! -- Blinds.com Social Care team ”
"Worst experience with a company EVER! We've had at least 20+ interactions with them over one purchase back in June and now its October. It's too long of a list to list out but every ridiculous thing that could happen, happened. Not sending the correct samples, sending multiple installation times for one day, then cancelling installations, taking and sending in the wrong measurements, not ordering the correct items, 2 weeks to get the blinds delivered and then a min of 2 weeks to get them installed, didnt order all the blinds they measured for, unable to complete the installation when they finally come, not coming back for over another month, still dont have the right parts, not ordering parts when they said they did (on MULTIPLE occasions), not following up, always saying they will handle it and NEVER do, and wanting us to call them repeatedly to fix things. We are at the point that we are done! We dont have all our items solely due to their inadequacies but we would rather reinvest the money, time and energy with a new company than try and be made whole with this one."
“Hi Dallas, I responded to your previous reviews but wanted to ensure you saw my reply. I'm so sorry this has been your experience - this is absolutely not what we want for you or any of our customers. Our installation coordinator reached out yesterday and spoke with you via phone and email. We were able to fully confirm what is needed to get this wrapped up ASAP and will continue to be your main point of contact until completion. I've also forwarded and escalated your entire experience to our management team to review. Please don't hesitate to reach out if you have any questions. -- Robin U, Blinds.com Social Care team”
"Excellent in all aspects. "
“Thanks so much for the recommendation, Bill! Please let us know if there's anything else we can help you with - we're happy to help! -- Blinds.com Social Care team”
"Every interaction I've had with Blinds.com has been exceptionally easy. I highly recommend them."
“This is so wonderful to hear! We're so thankful to have you as a customer and look forward to serving you soon! -- Blinds.com Social Care team”
"We have made several purchases of shutters and cellular shades from Blinds.com. Their website describes the wide array of products accurately. Ordering is easy and the quality is very good. We’ve been very pleased with all our purchases. Delivery has taken several weeks but everything we purchased fit perfectly."
“Thank you so much for the 5-star rating! We're happy to hear your shutters and shades fit perfectly! Feel free to reach out to us if there's anything we can help you with. -- Blinds.com Social Care team ”
"Agent helped me through 2 measureings and was very helpful. Blinds arrived quickly and fit perfectly. Highly recommended."
“Yay! We're so thrilled to hear about your experience with our team. If there's anything else we can help you with please don't hesitate to let us know! -- Blinds.com Social Care team”
"We remodeled our home and chose blinds.com for our window coverings. So easy to measure and order. We love them, and they were very affordable. They look so crisp and classy! "
“Wow! This is so great to hear, Sandi! We're so thankful for your recommendation and look forward to helping you in the future! -- Blinds.com Social Care team”
"Great blinds. I bought the half inch metal blinds and they are perfect. Very good quality and I was so happy they had the old fashioned type of cord that I could pull up to adjust. Our windows are very tall so the new safety cordless blinds they came out with at big box stores don’t work for us. I’d have to get on a stool to push those blinds up. I’m so happy with these from blinds.com with the cord. Thank you for having them. Will order from your company again. Also excellent customer service in measuring. "
“Thank you so much for the rating! We provide a variety of products, and have updated our options to include new safety features on our corded and cordless shades! Please let us know if there's anything else we can help you with! -- Blinds.com Social Care team”
"great customer service good product...and blinds came on time"
“Thank you, Jeanette! Please let us know if there's anything else we can help you with! -- Blinds.com Social Care team ”
"We have now bought five rooms of blinds and they are all great. The fit is perfect and when they were off they were replaced no issues or problems. Great customer service "
“We're so glad to hear about your great experience with us! If there's anything else we can do for you please let us know! -- Blinds.com Social Care team”
"They blind arrived on time and in great shape. The ease of installation was amazing. Great value!"
“Thank you so much, Elliott! Please let us know if there's anything else we can do for you! -- Blinds.com Social Care team”
"very pleased with my plantation shutters from blinds.com. i mis-measured my order for my 6th blind, and the replacement experience was flawless. will soon place order for my 7th shutter!"
“It's so great to hear about your experience with us! Don't hesitate to reach out if you have any questions or concerns - we're happy to help! -- Blinds.com Social Care team”
A rep from Blinds.com, SocialCare, has responded:
“Hi! Thank you so much for taking a moment to rate us and provide your feedback! I'd love to look into this further and help any way I can! We have a 30-day Satisfaction Guarantee on all our products so if you're unhappy we can help! Please send me a message at SocialCare@blinds.com and I'll look into this for you! -- Robin U., Blinds.com Social Care team ”