"Measurements for 37 out of 40 windows were done incorrectly. Subsequently, 6 of the 10 blinds I ordered were not the correct size. Blinds.com sent the same person out to re-measure (even though I asked them to send someone else who could communicate better with me), after which I put in an order for 6 new blinds. When re-ordering, I noticed that the blinds are now on sale. However, I was told that per company policy I cannot get the sale price; I was charged the unit price which gave me an up-charge for all 6 blinds for which I had to pay the difference. I don't think I should be charged extra seeing that the incorrect measurements were not my fault. If the company cared anything about customer service and maintaining me as a valued customer, some consideration should have been made, especially since I had planned to purchase the remaining 30 blinds from blinds.com in the near future. I had to pay for their mistake! Consequently, I will not be giving Blinds.com my business ever again!"

"What an experience....
The Rainer Shadow (grey) came to us as baby blue. HORRIBLE. I wanted to die!
Blinds.com took zero responsibility for the miscolor. They said- typically the color will come out much lighter that the sample. Beware! I spent over $2k on approx 12 windows and to have them remake in a white was an additional $1100.00. Oh- And they are on backorder for 3 months. Super upset customer. Go to a professional. "

"The installation instructions leave a lot to be desired. There were 4 pages of instructions, 3 pages had nothing to do with the product I ordered. I had to call Blinds.com for assistance, . They just passed me on their manufacturer. They were only slightly helpful, and emailed me a youTube video on How to Install. I got it done after many frustrating hours. My motorized shade needed 2 different types of batteries which were NOT included in my over $500 purchase. I founds this out when I tried to test my shades, and nothing happened. Seems like they could have included the batteries or noted somewhere that I would have to get my own. Overall, a frustrating and disappointing experience."

"These have been great, for money reasons we ordered 4 in one batch and then an additional 4 a few months later to finish our windows. The first time through, I took my time, but I just installed the final 4 in about 45 minutes. looks great and completes the house we just remodeled. "

"We ordered the cellular shades in September and it is now February and I've gotten an email saying that it has been delayed to March 19th."

"I don't care how bad you want fancy blinds, its not worth it buy the cheap white ones from Walmart. I spent the extra money to have them measured and installed luckily cause this saved my ****. I spent over $3k to make 12 phone calls receive 6 shipments to finally get all my blinds right 3 installs and most important. Most of my blinds mechanisms have broken in the first 6 months of ownership. "

"I ordered over $4000.00 of their Simplicity Wood Shutter products and received some of them in damaged condition. After contacting them about this, I was instructed to take pictures so that they could send them to the manufacturer. I thought THEY were the manufacturer. Anyway, after several days, the manufacturer wanted to send me repair kits to fix the damages myself. Why should I have to repair them? I didn't damage them! They should have taken more care to package and ship them properly. I am still waiting to see if they are planning to credit me back for the damaged goods per their 100% satisfaction guarantee. I would not recommend this site. Use a local company instead of mail order to alleviate headaches."

"IS THIS COMPANY EVEN REAL? DID I JUST GET SCAMMED? I ordered blinds over two months ago. I was first told they would be delivered in a month. Obviously, they never showed up and there has been no communication from the company whatsoever since my order. The only communication I received from them was my order confirmation right after my purchase and all the marketing emails asking me to buy more blinds. I called them several times and tried to use the chat function but hold times are ridiculously long. They will not accept emails and their customer service times are very limited. It also looks like they disabled the customer service chat line. BUT NO BIG SURPRISE -- if you want to order blinds the sales line is open seven days a week with much longer hours of operation than the customer service line. When I finally got through to someone on their chat line after a 40 minute wait (BTW-they answer a lot quicker on the sales line), they told me my blinds would be an additional month, which has now come and gone with no communication from Blinds.com with a new delivery date or an apology for the delay. There are plenty of people out of work who would love a customer service job so I don't understand why this company can't communicate. I honestly started thinking Blinds.com was a fake company that just scammed me out of my money. Now I realize they just **** at taking care of and communicating with their customers. If you want to order blinds from this company, good luck. You'll be waiting a long time for them and no one from the company can tell you when you'll actually receive them. So far, Blinds.com has turned out to be a horrible choice."

"I ordered plantation shutters for my entire home, two separate orders, in September. There is no update on the order status online says its in production. After numerous calls I was given a tracking number on one order the other I was told would be shipped out the following week. I have received my first order. I still have no information on the second order. Every time I call they have to call the supplier in Mexico and they never answer. I am told give them 24-48 hours to get back to them and they will email. This not happened. I received today a fedex package with the frame for 1 blind. No blinds, I called and was put on hold and told that the factory once again didn't answer and I would be emailed back. I will hold my breath. I said to the representative isn't the definition of stupidity doing the same thing and expecting a different result? She said well this is our process. I asked for a manager and was told they are just going to do the same thing she is but it would take up to 72 hrs. At this point I just want my money back."

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"

"Tried to cancel my order within 24 hours, wait time over one hour. Left call back number, no call back. Called next day wait time over one hour. Left call back number, received call 3 hours later, transferred to customer service, they were closed. Called next day, wait time over one hour, left call back number, no call back. Day 4, not accepting any calls, they are too busy. Not accepting e-mail either.
There is no way to contact this company. Quite possibly the worst I have ever dealt with, and that includes cable and satélite TV."

"Got an email the next day saying "your window treatment order is now in production". Estimated ship date of June 05. Hey - great!

Then comes an email on 06/02 saying that they would now ship 08/04. That's 2 MONTHS from now. Summer will be half over by then. Can't cancel the order due to the "24 hour policy" because "production typically starts the morning after the order is placed, cancellations and changes can only be made for a period of 24 calendar hours after your online order is finalized."

So, first I'm told that production had started. Then I'm told. "Yeah, about that... Not really"

If construction had really already started on the blinds do you think it would take two months to get them done when the initial estimate was 10 days? I think not. This order will likely be sitting in a queue with nothing started on it for a month and a half.

I'm sure at this point the only thing that ever "starts the morning after the order is placed" is the creation of that "day after" email, well before they know from the plant what is actually going on. It's a misleading emailing practice at best.

I realize supply chains and such are frazzled rigth now, but just STOP with that day after bogus email and be up front.Might make customers more likely to come back in the future. "

"I am giving them 2 stars because part of my order was actually good. Back in December 2019, I ordered a number of custom shades, for a total of $4,350. Part of the order (all but 3 shades) were from the brand Levolor, which I highly recommend: good quality, and easy to install. Measurements were great and the shades fitted our windows almost perfectly. However, 3 of these shades were of terrible quality (not the Levolor brand), with parts missing and were impossible to install. I contacted Blinds.com about this issue, and they recommended that we would 1. send them new references to replace the unsatisfactory parts, 2. give the unsatisfactory shades to the charity of our choice. At that point, I was extremely pleased with their response. I gave away the shades to a family I know who are in needs. However, I had to travel for an extended period of time, and could not send new references (I had to be home to assess colors and pick the right reference) before the "expiration" date. I contacted Blinds.com shortly after the expiration date, and was told there would be no exception. I own a business in the tourism industry, where customer service is key, and I understand the importance of rules and deadline. However, I never take the risk of upsetting a satisfied, repeat customer (I ordered from blinds.com several times in the past), and I always grant delay extensions. Very poor move in my opinion, as this issue could have been solved immediately and easily. I will never order shades from Blinds.com again, nor from their mother company, Home Depot.
"

"DON'T waste your TIME or MONEY doing business with this company!! They DON'T Honor their prices, can't EVER TALK TO A MANAGER/SUPERVISOR, Don't hold your breath waiting either for a return call or email keeping you updated!!"

"Very easy to "build" your product. Customer service was very friendly and helpful.
The 3 blinds fit perfectly and were delivery even before the due date. "